BH Cosmetics

I had to contact my bank today because this company charged my credit card for an order I never placed on Instagram. They also ignore all my messages.

You wont receive you order and they will take days to contact you back it's been 2 weeks and I still haven't received my refund for the order I never got that should have been delivered on the 7th it's now the 18th and they just dont care. It's a never again for me. Dont let them scam you as well.

I have been ordering from another site till shipping became an issue. I noticed BH had a lot of similar items as Colourpop. My first order arrived in record time, and I loved, loved, loved the palettes. I ordered more today, and a few hours later I received my shipping. I am in love with BH Cosmetics. Fast shipping, great product. What's not to love.

Everyone is freaking out about waiting a month for their package, but it is covid! It is not BH cosmetics fault. The eyeshadow pallets and eyeliners I ordered arrived in just under a month. The quality was way above what i expected for the price. Im really very happy with this purchase and will definitely be ordering again. Im so glad i ordered before reading these reviews because they would have stopped me from ordering. A little patience goes a long way during these times.

Ive had a good experience one time that i had problems with shipping they refunded it rignt away and their products are very nice

I had been looking at BH COSMETICS for over a year looked at youtube reviews and wanted to give them a try there dollar store quality at best

I've ordered from BH Cosmetics twice... I own maybe 5 or 6 eye shadow palettes and 3 blush palettes and a set of brushes and have been extremely happy with all of my purchases (along with a purchase from Ulta which is where I found the brand originally). This makeup is reasonably priced and looks good on... there are a variety of shades/colors and I had zero problem with shipping/tracking/delivery.

I'm glad I ordered before seeing all these reviews as I'm very satisfied and if I had seen these reviews first, I'd never tried them out. IBY Beauty is another fave... just because make up is more expensive, doesn't make it better quality.

So far I've made around 2 orders to BH Cosmetics. I had no issue the first time, as it said on the site, it would be 1-3 days to process, then 8 days to ship. So far it has done this both times with no issue. The products worked great and didn't arrive broken. The tracking was extremely accurate down to the minute they put it on my doorstep. I see many reviews talking about issues of shipping times, but judging from how easily I could track my package with little issue, that's less of BH's fault and more of FedEx's (the shipping service they use) fault. Or just maybe a lot of people who didn't put their address correctly/other issues on their part.

I placed an order for a palette of shadows and a palette of blushes and I did not receive my products and they did not send the products or refund my money. I have not received any help from them, they do not have professional ethics and their customer service is null

I ordered my products over a month ago however every time I check the delivery status it said that it didn't ship as yet (still at warehouse). When I requested a refund after waiting for a month, they decided to ship the products. I told them that it was way out of delivery eta and I didn't want them anymore. They are refusing to give me a refund and have been ignoring my requests. I still didn't get the products even though they were shipped. I filed a claim with Paypal. Lets see if it works.

THIS COMPANY TAKES COMPLETE ADVANTAGE OVER PEOPLE! THERE LARGE FOLLOWING DOES NOT MEAN A THING, IF THEY WILL TAKE YOUR MONEY AND NOT SEND THE PRODUCT. I SENT A MESSAGE TWO DAYS BEFORE THE FAKE SHIPMENT ASKING THE STATUS OF MY PRODUCT, THEY REPLIED I SHOULD RECEIVE IT ON 2/28. THIS MORNING I AM SITTING IN MY LIVING ROOM, LOW AND BEHOLD I LOOK AT MY EMAIL, IT SAYS MY PACKAGE WAS DELIVERED. NOT ONE FEDEX TRUCK DELIVERED TO MY DOOR, WHILE I WAS IN MY LIVING ROOM ON THIS SUNDAY MORNING. THEY ALSO STATED USPS WILL DELIVER THE PACKAGE, SO HOW DID FEDEX DELIVER THE PACKAGE.
I DISPUTED THE CHARGE AND WILL NEVER ORDER FROM THESE CROOKS AGAIN. SIDE NOTE: THEY MAY BE LOYAL TO SOME, BUT TO OTHERS THEY GET OVER ON BECAUSE THEY THINK THEY CAN...

Scam. Ordered from BH Cosmetics official website but never received my makeup palette. Package was sitting in another state for 2 weeks. I disputed the charge and got my money back. Do not order from here. They just want your money and not to see you happy. Screenshots were taken February 23,2021.

I ordered my products on January 20. Its February 15th and still nothing has arrived. Their website says it will take up to 10 business days but it is misleading. They have very bad customer service and will not help you out in case of issues. I have emailed them with concern that their website doesnt say true information about shipping times and that I have right to ask for refund when they dont provide their end of the deal but they declined my request. They blame everything on Covid-19, saying that it causes delays but if you look through older reviews seems that for several years now they have had this amazingly low quality service. IF YOU LOVE YOURSELF DO NOT BUY FROM THEIR WEBSITE!

This has been the biggest headache and I look forward to finally being done with them. If they manage to deliver my order. ( doubting that already).

It is currently Jan. 8th 2021 and I ordered from them Nov. 23rd 2020, and I STILL haven't received my order. I live in Canada, and I understand that the pandemic has made it harder for things to ship, so that's why I didn't say anything when the holidays came around because I knew shipping and delivery would be very slow, or practically not even happening during the last weeks of Dec. To New Years.

But, I ordered 6 OTHER PACKAGES from OTHER WEBSITES on THE SAME DAY as BH Cosmetics, since I was going to give them as presents to my friends. All the other packages that I ordered have ALREADY COME IN, even before Mid-Dec. 2020. Even a Fenty Beauty package that I ordered, that I could only get from their US warehouse, was one of the earliest package I received. I've checked the BH Cosmetics shipping tracker statues a lot, and every time I check, it's stuck on that first part saying "shipping information received". It's been over 40 days, and they said international shipping could take anywhere between 2-20 business days MAX, so I decided to email customer service about my package.

Now I always allow for any company to email me back in the time that it says it will, which for BH Cosmetics, it was between 1-3 days. It's now been 3 days and I haven't even received an email back from customer service, and I feel completely lost on what to do at this point. Other customer service places that I've had to email always emails back fairly quickly, between 1-2 days, even with the pandemic going on, so again I'm fairly lost at this point.

I'm not sure on what to do since it's been so long, and I already received the bill for all the ordering I did. I highly don't recommend ordering from here, and I suggest ordering from some other trusted makeup website. It isn't worth the cheap prices, and it isn't worth this very long wait. Honestly I've had way better experiences with Colourpop, and their makeup is equally as cheap and from my experience, way better and faster. I just wanted to order a rainbow palette for my friend who is very new to makeup, and I thought I could trust the reviews, but turns out I really couldn't.

For the price, the cosmetics are better than okay. I bought mine when they were having a sale, so I was fine with that. I really liked four things out of everything I bought... waterproof eyeliner, earth colored lipliner, glitter, and an eyeshadow palette.
I was very disappointed when I received a light colored lipgloss, and the tip of the gloss applicator had a dark brown or reddish color on the tip of the applicator. I called customer service who required proof, so I had to submit a photo to show. That took time, the result, credit for future purchase. That sucked, because I won't order from them again. It took 15 days for my order to arrive. I mean did this $#*! come from China? It came from LA, but never again will I be ordering from BH Cosmetics ever again.

I ordered 9 makeup palettes from this company on September 4th, 2020. I paid the extra $12.95 for FedEx 2 day shipping. We have a wedding to attend on the 14th so I figured it was plenty of time for arrival. Needless to say, today is the 14th and still nothing. I had a tracking number sent to me and it said the package would be delivered on the 8th. When it didn't show up I called fedex and they told me that the products have not left even left BH cosmetics yet. WHAT? I called BH cosmetics and they verified the order wasn't shipped yet and they didn't know why. They said they would return the fedex shipping fee, but still to this day I haven't even gotten that back. The wedding is tomorrow morning and no makeup from them. From now on I will be using Morphe and never this company again.