BH Cosmetics

It's a shame the product is so good, yet the shipping is an absolute JOKE. They're using FedEx Smartpost. USPS is absolute crap when it comes to actually deliver the package. IDK why FedEx thought it was a good idea to partner with them, but it wasn't. FedEx is good with their part, but USPS literally takes their sweet time when delivering. My package has been sitting at USPS for almost a week. A WEEK. GET BETTER SHIPPING! Look at your reviews and the amount of complaints. IT'S ALL BECAUSE OF THE SHIPPING.

I placed an ordered this afternoon and right after hitting submit they gave me a confirmation number and details about my package including the shipping details (WHICH they did not go over before purchase) stating that it would take 4-6 business days for the order to process and another 3-4 days for it to arrive. Seeing as this would be cutting it too close for Christmas ( it was supposed to be a Xmas gift) I emailed them and asked to please cancel my order immediately. I did this in less than 10 minutes after submitting the order. I received a reply HOURS later asking me to please be sure to review the orders carefully before submitting them as they DO NOT cancel orders. How can they not cancel orders if IT HAS NOT EVEN SHIPPED OR BEEN PROCESSED since it takes 4 - 6 business days? To make it worse, according to their rep I am to wait for the package to arrive and DENY the delivery so that way they may refund me and from what Ive been reading, it can be a whole other month before I see the package at my front door. I honestly wish there was a way to screenshot their email and paste it on here. This will be the last time I purchase from them. EVER.

I ordered 2 months in advance because Christmas is the worst time to order anything online and can be delayed due to high volumes of packages and letters being sent out. I got my pallets right on time and everything I ordered which was 2 pallet sets and 2 sets of brushes. Their products are amazing for the price. Id advise anyone looking to buy online around Christmas to use their common sense and order early, unless you feel like paying for expedited shipping, it will take longer to arrive then non seasonal months.

I placed an order on November 10 and today is December 5, still have not received my order. The tracking page is misleading and keeps pushing back the scheduled delivery date. I will be out of the country on 12/07, thought that the order would came before the date but noooo. It took them forever to process my order and forever for the shipping company to deliver. Shipping is not cheap either, and they use FedEx Smartpost, which is the worst delivery service to ship. I don't care how nice the products are, but their customer service is unacceptable.

I may not have had to wait as long as others, but I would like to note that the shipping is very so slow. I don't have any issues with the customer service, they were prompt with response and were very helpful. I work in customer service so I understand how it is and I'm a patient person, but I am also a consumer. I placed my order back on 11/09. I received a confirmation immediately and in the email it states 4-6 business days to process the order. Come 11/20 and it still has not been processed and shipped. Emailed customer service, they apologized and explained my order was just past the 6 business days of processing. We were on day 7 and it would process soon is what they told me. Order was processed the next day and I got the tracking number and it was shipped on 11/22. Thing is, on FedEx's website, it shows the label was made on 11/17. Why did it take 5 days (3 business days) to slap a label on a box and get it moving? My order was over 45$ so I could get the free shipping but the processing time is asinine. Anyway, I've been on top of my order since the day it shipped and I know once the package is out of the warehouse, its out of BH's hands, but FedEx it extremely slow. Currently, my package, according to the tracking information, it has been in Georgia for 4 days. My delivery was initially scheduled for today (as of yesterday) but when I checked it just now, it was moved back to 12/04. Btw, my order was being shipped to Florida. It'd be one thing to have to wait this long for an order coming overseas, but from my understanding, the warehouse my order shipped from was somewhere in California. It shouldn't take this long to arrive. Its ridiculous. Like I originally said, ordered it back on 11/09, being delivered on 12/04. That's a little under a month. I just hope the products make up for the slow shipping time. Right now its two stars from me.

I dont even know where to begin. I guess let me start by saying I ordered something from bh cosmetics November 9. Its November 27th now. Thats 18 days people. And... still no package. I ordered maybe 4 brush sets and one individual brush, my order was around $47, not a huge order or overly complicated. So I thought. I honestly dont know if BH cosmetics is like a made when ordered type company or they really just take THAT LONG to send an order out. Regardless, thats no excuse, especially when they charged me as soon as I placed the order. Idk the laws of online ordering, but I thought a business was only allowed to charge you once your order ships. A lot, if not every place Ive ever ordered from has put a hold on my card until my order ships, then they charge me. Remember, you dont get paid unless you deliver, or in this case, ship. If thats not the policy, it should be because thats just bad business. They charged me the second my order went through, and I waited the 2-6 business days or whatever it was for my order to be processed. TEN days passed when I finally emailed them on November 19th. They didnt get back with me until the 21st, and what do you know, my order miraculously shipped that same day! Kinda odd that once I $#*!ed, they mailed it out, right? Had I known it wouldve taken this long for some f****n makeup brushes, I wouldve said to hell with it. I dont even have the package yet and Im ready to return it, but oh wait, now Ive got to pay to ship it back and pay an additional 15% restocking fee?! Wow! They really know how to string you along then sock it to you! They should rename their brand to Twilight Zone Cosmetics. Once you click that place order button, theyre like haha I gotcha now! I always read reviews too and of course they had 5 stars on everything, never read one thing about horrible shipping not once! Now that Im going through it and look up what other people have said about their shipping on a different website, I find out Im not the only one thats gotten scammed by Buncha Hoes Cosmetics. So my advice, one, dont order from them, unless you dont mind waiting a month for your things to come in, and two, read reviews on other websites, dont just rely on the reviews you read from the website youre ordering off of!

I ordered two eyeshadow pallets November 9 and I still haven't received anything. I had to email them in order for them to finally send me an email saying my items were shipped about two days ago. However, I keep tracking the package and it's not changing. It is saying, " shipment info sent to FedEx". This is ridiculous, and the customer service sucks they don't even reply to my messages. I am only trying to receive the items I paid for or receive a refund so I can order elsewhere.

I was so looking forward to the products because of the good reviews. I got free shipping, but it takes over three weeks to ship items, even one separate item (Carli Bybel). Then an eyeliner I bought was so bad in quality. I wrote a review sharing my experience on the product. Went back to see if my comment was helpful to anyone, to find out my comment was removed. Then I realized thats how a lot of their products have amazing reviews because they delete the bad comments. Now I'm offended that they don't respect costumers honest reviews. Comments shouldn't be bad, they could use them to improve their products. It comes of to me as they care about making money then their customers. I've bought from other online makeup brands like Milani and Colour Pop; they let customers write honest reviews, reach out to them, and ship faster. Would never recommend anyone to buy from BH cosmetics EVER!

I put in an order on Nov. 05.2017 its now 11 days later and nothing I emailed them today to check as to why I was given a tracking number but the anticipated ship date was the 10th but nothing has been received yet. And I PAID for shipping. I waited the processing days and now Im waiting the shipping and nothing. I kind of would rather have my money back. I dont feel like I shouldve paid for shipping if its not getting to me within the time it said it shouldve.

This is my first time buying anything off this site and was excited to get my hands on the makeup that I ordered. I spent over $40 just to get free shipping. From what I know, it should take not even a week to get something from California to Texas. Very unhappy at the fact that it takes DAYS to get the order processed and get your tracking number. I placed my order on November 10 and still haven't heard anything about my order. I sent email and nothing. Very unhappy, this company takes too long to send out great makeup...

I ordered a couple things and have been waiting for my order to "process", that literally took 2 weeks... like how... so then I end up emailing them and they said that it will take a couple more days and that they will soon get back to me. I honestly was just about to ask for my money back because they had already taken it from my account. Couple more days go by and I get an email that my order has been shipped... now I'm happy thinking that just in a couple more days I will get my order... no... days go by and I keep checking the tracking and it hasn't moved from the same stop in days... now I'm just pissed... and really considering canceling my order... so then I check what day it will arrive and it said TWO MORE WEEKS! Honestly never ordering from them again!

I swear they must order from China... switch products to their container... then ship to the customer! I mean... I can't think of any other reason for the 'Slow-Slug' Shipping! And it's a shame too, because otherwise, they would get 5 stars on every review because the PRODUCTS ARE AWESOME! I can't believe BH Cosmetics allow their shipping to drag the company through "Crap Reviews!" If they would just modify their shipping methods, they would be great all around!

So when I first brought from BH Cosmetics, the shipping was quick, it only took 3 days for my order to arrive and I didn't even pay for quick shipping. However, I made the same order last Monday and I'm just now getting the notification, It's been a week and the arrival date is the next Monday, so the whole process has been two weeks. Normally I wouldn't complain, but the only reason I ordered from them is because I was stressed for time because I'm only home every other weekend since I'm in college. So if you're looking for something quick, don't buy from them but if you want cheap, good quality makeup and you don't care how long it takes, then go ahead.