Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the effectiveness of its skincare products, particularly in improving skin texture and reducing signs of aging. Users frequently report noticeable transformations and increased confidence, highlighting the quality and reliability of the offerings. However, concerns regarding customer service persist, including issues with delayed deliveries, backorders, and difficulties in obtaining refunds. Some customers express disappointment with specific products that did not meet their expectations. Overall, while product satisfaction is prevalent, the company must address service-related challenges to enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have tried various products by Beverly Hills MD. Some work and some don't work. The stem cell serum I feel is a good product. The Total Recovery Night Eye Cream had minimum results. The formula seems to have fillers. I noticed the ingredients separate after a couple of months. I had to shake the container before using. I could be wrong about the fillers. I did not see an ingredient listing on the container.
This product is a waste of money! I do NOT recommend this product. My browns are just as thin if not more thin than when I started using this product.
Hello Mary. My name is Samantha, I am with Beverly Hills MD. I am sorry to hear you aren't seeing the results you had hoped for. While many of our customers see great results with our formula, we do understand that it may not be for everyone. For this reason, we stand by our 60 day money back guarantee. If you ever find our formula is not for you, you may return it for a full refund. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
Have been using for about a year now and with luck, I grew about 10 additional hairs on each brow. Don't waste you $$. I wanted to believe... I really did and tried for a long time. I finally threw the towel in... it's just easier to use my eyebrow pencil.
Hello Valerie. My name is Samantha, I am with Beverly Hills MD. I am sorry to hear you aren't seeing the results you had hoped for. While many of our customers see great results with our formula, we do understand that it may not be for everyone. For this reason, we stand by our 60 day money back guarantee. If you ever find our formula is not for you, you may return it for a full refund. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
A family member gave me this product, and I was really excited to try it. When I opened it, the product had exploded inside of the box. I contacted BMD about the issue, and they would not provide a new product. Really disappointing considering the price point for their products.
Will not buy their products again, nor recommend them, as BMD does not stand behind their products or their customers.
Hello Tanya. My name is Samantha, I am with Beverly Hills MD. I deeply apologize for any inconvenience you have experienced. We stand behind our products. All orders are backed by a 60 day money back guarantee. Per policy, the guarantee is only able to be applied to customers with a valid order. This does not apply to gifted items or items purchased through 3rd party retailers. As we cannot guarantee that these products have not been tampered with or properly stored. If you or your family member is able to provide us with a valid order number, we would be happy to issue a replacement. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Thank you for your understanding.
I purchased 3 jars of Dermal Repair Complex and 3 jars of Lift + Firm Sculpting Cream and it was a complete waste of my money. After using these products for 30 days, neither product reduced my wrinkles or firmed my skin texture. The Lift + Firm Sculpting Cream smells like it is spoiled and you can smell it all day after applied. The name of their products imply they are Medical Doctors and can be trusted, but in my opinion they are laughing at us all the way to their bank with our money.
Hello Connie. My name is Samantha, I am with Beverly Hills MD. I am sorry to hear you aren't seeing the results you had hoped for yet. Please keep in mind that since everyone's skin is different, you may not see results right away. We recommend that you use the product for the full length of your 90 day Money Back Guarantee for Dermal Repair Complex and 60 day Money Back Guarantee for Lift + Firm Sculpting Cream to see the best results. I highly recommend taking photographs as well. By taking photographs you can compare the results and decide if this product is working out for you or not. Since you see yourself on a daily basis you may not notice the results compared to if you were basing your progress on photographs taken every 1-2 weeks (even daily if you'd like). I am happy to offer a few additional tips as well. Apply twice a day, cleanse prior to application, use both day & night for best results. Consistency is key! Apply in an upward circular stroke and on clean dry skin, massage in a clockwise motion on each section of the face for 15 seconds. Lots of water and a healthy diet can also drastically improve results. I hope these tips help. While many of our customers enjoy our formulas, we do understand they may not be for everyone. For this reason, we stand by our Money Back Guarantees. If you find that our products are not for you, you may return them for a full refund. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
I am a long time user of a variety of Beverly Hills MD products over the last 5 years. By far the dramatic results received were once I faithfully used 2 of their products together.
The Supplement Dermal Repair Complex and Lift and Firm Sculpting Creme used together have given my face neck and chest AMAZING RESULTS! I know it sounds to good to be true……but my chest deep lines are gone, my neck no longer looks like the skin is loose, it it firm and youthful looking again.
I should have taken pictures before using. Improvements began showing the 1st month. I began using the Dermal Repair Complex at the suggestion of my husband. By 4 months the transformation was super noticeable. I shared my results with my sisters and Mom and they started on the same regimen.
I know everyone's results can vary…. But this is the best face, neck & chest change I have ever experienced. I have tried so many products……hoping for a noticeable difference, usually to be disappointed. Most recently I tried DRMTLGY, which feels nice of skin but zero change in skin sadly.
I've learned to stop wasting money and only use skin care products that actually improves my skin.
BH MD are an outstanding organisation that are deserving of the kudos that they receive. Their extensive research is indicative of a company is progressive in terms of what they offer. They strive to improve what goes on their 'shelves' and lead the market in new and innovative discoveries. Impressive.
Hello Anna. My name is Samantha, I am with Beverly Hills MD. I would like to apologize on behalf of Beverly Hills MD for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team, so that an agent may provide you with personalized care and ensure you are fully updated on your orders status. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
I have been trying to return an item that does not work for me (One drop rewind) since Sept 22nd, and now is Sep 28th and I have not received a response. I sent 3 emails in total explaining and It is a total scam, when you want to return the items and they do not reply to you.
Hello Claudia. My name is Samantha, I am with Beverly Hills MD. I would like to apologize for any inconvenience you have experienced. I would like to escalat your review to our Customer Relations Team, so that an agent may provide you with personalized care. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
I watched the (very long!) video and was fully committed to buy until I was put in a 'you are in a queue as demand is so high right now' waiting page. And then I see there are only 21 reviews, with the majority being negative. Shame on you for dressing up as doctors and making false promises!
Hello Viviane, my name is Samantha with Beverly Hills MD. We'd like to apologize for the inconvenience during your checkout process. I want to assure you that Beverly Hills MD, created by Dr. John Layke and Dr. Payman Danielpour, is a well-established, ethical company committed to providing an innovative line of professional cosmeceutical formulas. We would love the opportunity to hear your feedback and see how we can make this right. Please email me at [email protected]. We look forward to hearing from you soon.
I took it faithfully 3 months & it did NOTHING.
I missed refund by a few days & they refused refund.
Hi Marieann, this is Samantha from Beverly Hills MD. I'm so sorry to hear that our product did not work for you. We understand everybody is different which is why we stand by our Money-Back Guarantee. Please email me directly so I can hear more about your experience and see if there is anything I can do for you. My email is [email protected]. Have a good day!
I am going on my third bottle of Dermal Repair Complex and I have not seen any results yet. Which is very disappointing because I really feel that repairing the skin needs to come from within, from what you put in your body. Yet I do not think that this is the product that is going to do it. I will continue to take my last bottle and keep my fingers crossed.
Hi Leslie, this is Sam from Beverly Hills MD. We encourage our customers to try our product for the full trial period to achieve the best results. While we have many happy customers, we understand that our products might not be the right fit for everybody. Please continue to take the product and if you don't see any improvements after your last bottle - let me know directly and I can help get the refund process started. My email is [email protected]. Have a great day!
I ordered two bottles of Deep Wrinkle Cream or Filler, which subtotal at $86. As I went to check out and offer popped up stating that I could get 3 bottle at $95. I thought this was reasonable and clicked to accept. It wasn't until after my order was processed (no review before this) that I realized that Beverly Hills MD charged me for the 2 original bottles at $86 and 3 additional bottles at $95. Who does this!
I contacted the company to explain that I was only interested in there deal if it left me with only 3 bottles of their product as opposed to 5. They wrote me back pretty much stating there was nothing they could do because the transaction had already been processed.
I will NEVER do business with this company again. I've warned my people to stay away from this stupidly unethical firm and now I'm warning you. Beware.
See their response below.
Thank you for contacting Beverly Hills MD, I'm Alisha H., and I'll be assisting you.
I sincerely apologize for any issue when placing your order.
However, I've taken a look at your account and I see that you purchased one of our promotional offers upon checkout. The additional offers are limited promotions given to every customer as a "Thank You" for your initial purchase.
These orders do not replace your initial purchase and offer special discounts on larger quantities of product, as well as other related products to help optimize results
Hi Alexandria, this is Sam from Beverly Hills MD. I'm so sorry about your experience, I understand how frustrating that can be. Thank you for bringing this to our attention. It is never our intention to confuse or misguide our customers. We sincerely appreciate your feedback and will share this with our marketing team. If you were not able to get your refund processed, please reach out to me directly and I will take a look into your account. My email is [email protected]. Have a great day.
This company doesn't care about you, the owners somewhere on his yacht in the ocean laughing at all the people using their low quality products. They gave me an allergic and they couldn't even send a shipping label, I had to pay for it. Not even an apology. What a joke of a company, STAY AWAY!
Hello Justin. I’m Samantha with Beverly Hills MD. I would like to apologize on behalf of Beverly Hills MD for your experience. As always, we ask that you consult your physician prior to using any of our formulas to ensure that they are the right fit for you. As it is industry standard, we do ask that you return the products if requesting a full refund, as to ensure that you gave the product a fair trial. As an extra convenience, we offer a 40% refund to customers who do not decide to send back the product containers. I am sorry for the confusion. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you are fully refunded for this order. Please email me at [email protected], so we can get you fully refunded. Thank you.
I received the order, however was very cheap looking and the pills smelled horrible. I tried contacting customer service for a refund and didn't get any help. I was also concerned they were going to do auto-shipment although I do not want auto--shipment so wanted to confirm that I would get no additional products but was unable to get confirmation. I wouldn't order this, it is cheap looking bottles and looks like some crap from a cheap company over seas. I bought the pills and the lotion, wish I didn't waste my time or my time trying to get a refund. I noticed they make it extremely difficult, despite the videos saying no questions easy returns. PLEASE help if anyone has advice how to get my return!
Hello Jennifer. I’m Samantha with Beverly Hills MD. I am sorry to hear about your experience. I would like to escalate your feedback to our Customer Relations Team who will initiate the refund process for you and confirm you are not signed up for our subscription service. Please email me at [email protected] so that we can start this process. Thank you.
I bought 3 jars of the lift and sculpting firm cream and used the product for about 5 months, I have not seen any noticsbly results, I had high hopes after watching the lengthy video, I am very disappointed in the claims they promised, please don't waste your money, also I did try the eyebrow enhancer which was also disappointing results or i should say non results.
Hello there. My name is Samantha and I am with Beverly Hills MD. I am sorry to read that our products did not meet your expectations. We have many satisfied customers who have seen great results, but we understand that results may vary. I would like to offer you a full refund for your purchase without any need for return. Please email me at [email protected] so that I may get started on this as soon as possible. I wish you a wonderful day and I look forward to hearing from you soon.
I was willing to give a product a try, because it was a $39 deal. On the website, I was hit with upsell offers. That's annoying, but I took the $102 "deal" and managed to make it through to enter my credit card info. That should have been it. But when I hit "submit," I was presented with 4+ more upsell offer screens. With each screen, I had to scroll way down to say "no thanks" in order to continue (under threat that if I try to exit screen, it may result in multiple charges to my credit card). By the time I hit the confirmed order screen, I'd lost trust in the company. I tried to cancel online, then sent an email. A few hours later, I received an email saying that it was too late to cancel, but of course I can pay shipping to return the product for a refund. With such a complex website designed to entrap consumers, I have a hard time believing they can't cancel orders before they ship. While not technically, illegal, these people are unethical.
Being in my mid 70s, and knowing the mirror isn't as kind as it once was, I was looking for a company that understand the intricacies of skincare... and the psychology of women! I've been involved with Beverly Hills MD for the past several yours, and am constantly amazed [and appreciative of] their products, sensitivity to women's needs, and the ability to answer and correct our struggles. I have very sensitive skin, thus hesitant at first, but they have never disappointed. Don't hesitate!
I am using several of the products and my skin is looking better. I've gotten some really nice compliments recently. I'm hoping as I continue to use the products that they will continue to have a greater impact on my skin. My sister who has been an aesthetician for 30 years has noticed and wanted to know what I was using. So that is a good sign. She doesn't hand out compliments often. I'm not sure how to do the proof of purchase or I would. These products aren't magic. You need to have a good diet, drink lots of water and be consistent in cleaning you face properly and using the products as directed. Georgi Walker
Well I have a Identical twin sister and she's been using your product for two months and she looked 10 years younger. I was shocked to see her. What kind of work did you do to your face when did you do a face lift and she told me She has not done no face lift that She was using Beverly Hills MD I didn't believe her I really thought she went to a plastic surgeon but she did not so I have to try it for myself and so far I see such amazing Results thank you Beverly Hills MD. Such a great product And I will continue using it and telling my friends and family God bless shoes all for creating such a wonderful product
Answer: My email is: [email protected] Thank you Sincerely Julie Newman
Answer: Absolutely. The products work well and service is excellent.
Answer: I have sensitive skin and have no issues with the brow serum. It could be a food or medicine you are using causing issues.
Answer: The restore and resurface regimen is the way to go. It removes layers of dead skin, restoring a youthful look! It also firms and tightens!
Answer: Wow sounds like you have had bad experiences with products. If this product doesn't work for you just call cus/service and they will refund your money. Not everything works for everyone.
Beverly Hills MD provides highly effective accessible skincare solutions.


Hello Kristine. My name is Samantha, I am with Beverly Hills MD. I would like to apologize on behalf of Beverly Hills MD for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. All orders are backed by a 60 day and 90 day money back guarantee. If you find that our formula is not for you, you may return it for a full refund. I would like to escalate your review to our Customer Relations Team, so that an agent may provide you with personalized care and ensure you are fully refunded. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.