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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Japan
1 review
0 helpful votes
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I don't know any other way to get books written in English from abroad, but here the delivery fee is free and what we need is just a patience until it's delivered. Always a great experience.

Date of experience: June 24, 2019
Canada
1 review
0 helpful votes
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I got a wonderful hardcover copy of the book delivered prompty and for free at a very reasonable price. I always go to BWB because not only do they provide great service and have a tremendous array of books, but I know it's going to a great cause.

Date of experience: June 22, 2019
GB
1 review
0 helpful votes
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Recently ordered a children's book "Giraffes Can't Dance" and it arrived promptly, was in very good condition for a second hand book and at a very reasonable price. What more could one ask? I've used BWB before and have always been pleased.

Date of experience: June 22, 2019
Australia
1 review
0 helpful votes
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Books to Australia
June 23, 2019

I have ordered from BWB many times and have always been very happy with my purchases. Free postage to Australia a bonus!

Date of experience: June 22, 2019
Mexico
1 review
0 helpful votes
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Better world books is prompt, a great bargain, and does good work for our world. I have ordered numerous time, have never had a bad experience, and am very happy with them.

Date of experience: June 21, 2019
Ohio
1 review
0 helpful votes
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Never disappointed
June 22, 2019

Always find what I am looking for and then some. I have recommended you to all the people I know that read alot.

Date of experience: June 20, 2019
GB
1 review
1 helpful vote
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Brilliant as always
June 22, 2019

The only way I buy books now
Cheap, quick delivery and a good way to recycle old books. Happy to support such an idea

Date of experience: June 20, 2019
Germany
1 review
0 helpful votes
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Excellent!
June 21, 2019

I am very satisfied with the service, and will continue using the site in the future. Thank you very much.

Date of experience: June 18, 2019
Australia
1 review
1 helpful vote
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I found what I wanted easily, it was shipped promptly. I am very happy with Better World Books. I would recommend them to anyone!

Date of experience: June 17, 2019
Australia
1 review
0 helpful votes
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Excellent service
June 18, 2019

I live in Australia and was amazed at how quickly my order was processed and sent. I received it within 5-10 days with shipping being free. The bonus is that BetterWorldBooks also supports charities with each book ordered.

Date of experience: June 17, 2019
Illinois
1 review
0 helpful votes
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Personally, like these books, good information and have bought them for the grandkids. Everyone could use some help with personal finance, start when they are young.

Date of experience: June 17, 2019
Indiana
1 review
1 helpful vote
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Good Books
June 17, 2019

Better World Books is an easy way to purchase books. Love the emails that the books write. It's like the books are talking to you.

Date of experience: June 17, 2019
Connecticut
2 reviews
0 helpful votes
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I have been buying books from BWBs for several years, often books I can't get elsewhere. The quality is just as advertised, delivery timely, and price excellent. I recommend Better World Books all the time and get feedback from people thanking me.

Date of experience: June 16, 2019
France
1 review
0 helpful votes
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I live in France and order from Better World Books all the time. They ship for free and often have books that are hard to find. Their mission to help literacy world wide is what brought me to them in the first place. The only downside is that it always takes a long time to receive the books. They say 10 to 20 days but it's always at least 20 days. But I put up with that unless I need the book immediately, then I go elsewhere.

Date of experience: June 16, 2019
Canada
1 review
0 helpful votes
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I received copy's of of all 24 the books ordered however having ordered all paperbacks to carry travelling I was somewhat dismayed to receive several hardcovers. A little hard to take travelling.
This was offset by the fact that I received copy's of some books I had looked for for several years.
A somewhat bitter sweet experience. I will use again, hey they do have a large selection but won't trust to get me specific copies but know I wil get a copy.

Date of experience: June 15, 2019
Washington
1 review
0 helpful votes
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We love the Jesus Storybook Bible! We read it to our little ones every night at bedtime. The book was in excellent condition.

Date of experience: June 15, 2019
California
1 review
0 helpful votes
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The best'm
June 17, 2019

Been ordering for a long time. Great service and low prices. Fast service. I'm very happy with Better World Books.

Date of experience: June 15, 2019
California
1 review
0 helpful votes
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Great service.
June 17, 2019

Wonderful product and fast delivery! The books that I have ordered are in good condition and delivered in prompt time.

Date of experience: June 14, 2019
Michele C.
Washington
1 review
0 helpful votes
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This was my first time ordering from BWB and I thought the quality would match the description. No such luck-- so buyer BEWARE! UG/UVG could actually be just Acceptable. Its too bad because the prices were competitive.

Date of experience: June 14, 2019
Indonesia
1 review
0 helpful votes
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BWB is awesome!
June 14, 2019

Hi. It's not my first time buying books from BWB. Coolest online bookshop ever. Amazing prices. Free shipping worldwide, really? It takes a longer time to arrive apparently to where I live (as I'm currenly in Indonesia) but whatever. I love BWB.

Date of experience: June 14, 2019