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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Japan
1 review
0 helpful votes
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Good Shopping!
August 19, 2019

I'm satisfied with this shopping. I usually have bought books at BetterWorldBooks via ABE Books. This is the first direct shopping at BetterWorldBooks. More cheap than ABE books. Free Shipping is overwhelmingly attractive. Delivery is no trouble. Thanks BetterWorldBooks for good shopping.

Date of experience: August 17, 2019
Mississippi
1 review
0 helpful votes
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I love books
August 19, 2019

Better World Books satisfies my craving for the printed word, while helping the environment AND supporting world literacy. What a great combination!

Date of experience: August 17, 2019
Georgia
1 review
0 helpful votes
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Books are in excellent condition, this was a series I loved from the 80's and I was happy to have found them at a reasonable price.

Date of experience: August 16, 2019
New Hampshire
2 reviews
0 helpful votes
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Good Deals On Books, Always. Wait! What? I have to write 100 characters to leave a review? That's not right. Reviews can be short and still good.

Date of experience: August 16, 2019
Texas
2 reviews
0 helpful votes
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Good Service... good quality everytime. I have ordered from some other online book stores and been very disatisfied... so my first choice is you... if you do not have, it I will seek elsewhere, but your selection is so good... you usually have just what I want. Thank you Darlene Warr Swindell

Date of experience: August 14, 2019
Georgia
1 review
0 helpful votes
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Teachers best friend!
August 13, 2019

Teachers get more for their scarce dollars than any other site I have found. I've order 42 for under $125. They come together in a few sets but always more quickly than I imagined. Spread the word! BetterWorldBooks supports literacy of children!

Date of experience: August 13, 2019
North Carolina
1 review
0 helpful votes
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Best Book Site!
August 13, 2019

I have ordered many times from BWB and have been completely satisfied with all purchases. Highly recommended.

Date of experience: August 13, 2019
Australia
1 review
1 helpful vote
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My order of three books arrived after a long wait.

I was dismayed to see the condition of Elbow Room - no dust jacket, sun damaged cover, stamps and cross out on all three faces of pages. The spine was cracked in two areas.

How do I get a replacement in appropriate condition?

+1
Date of experience: August 13, 2019
Australia
1 review
0 helpful votes
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This is the fourth book I have ordered from BWB and in every case the quality of what I received matched the description of the condition of the book. In two cases I thought I had received new books. Thank you BWB. Indeed a true resource for a better world

Date of experience: August 12, 2019
GB
1 review
0 helpful votes
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This book arrive rapidly in th UK and was in excellent condition. The cost was amazingly low. I look forward to using BetterWorldBooks in the future.

Date of experience: August 10, 2019
Minnesota
1 review
0 helpful votes
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I love these guys.
August 11, 2019

When I order from Better World Books I know I am doing a little bit of good while treating myself to a new read. Always efficient and great communication... often with a little humor.

Date of experience: August 10, 2019
Argentina
1 review
0 helpful votes
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I´m from Argentina, so these books are inexistant here. This is my third succesfull order, the key is to order a big quantity of books. Otherwise they became "lost" on the local mail office.

Date of experience: August 9, 2019
Texas
1 review
0 helpful votes
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I read a lot. Everyday I read. I love that they donate books when I buy books. I have told my friends about Better World books.

Date of experience: August 9, 2019
Portugal
1 review
0 helpful votes
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Good service
August 10, 2019

Not always so fast as our wishes, but a great service, I enjoy buying old library bools, nevertheless so many stickers on the covers are hard to remove.

Date of experience: August 8, 2019
New Zealand
3 reviews
0 helpful votes
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I see and read about books that i want to read, but can never find them here. But I go to BetterWorld Books and it is usually there, at a great price, and quickly delivered. The service is great.

Date of experience: August 8, 2019
New York
2 reviews
0 helpful votes
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Great Service
August 8, 2019

I am a avid reader "I DO NOT WATCH TELEVISION". I dislike tecnoreading, I have been a loyal customer of Better World Books for over 5 years have never had a problem with any of the books not matching their description. Delivery depends on where your books are coming from. I prefer hardcover am a very eclectic reader. I read on average 2 novels a week therefore I purchase a lot of books from this site. Prices are great

Date of experience: August 7, 2019
South Carolina
1 review
0 helpful votes
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Found an excellent selection, great prices and fast delivery. A pleasure to order from. Will be shopping with BetterWorldBooks when it is time to add to the collection.

Date of experience: August 7, 2019
Florida
2 reviews
0 helpful votes
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A book reader's dream
August 7, 2019

Outstanding service with a tremendous selection of titles. Can't beat the prices and a
Wonderful way to get books to others.

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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Totally satisfied
August 7, 2019

Wide selection, good prices and service, will always buy from them, great customer service too. Whenever I am looking for a title, I always find it. They are doing a great service.

Date of experience: August 7, 2019
GB
1 review
0 helpful votes
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Love BWB. Love the fact that for every book I buy they give one to someone who needs one. And they help people to learn to read. What could be better. Just brilliant.

Date of experience: August 6, 2019