Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have ordered books from this site for myself since 2011, and for the last two years I've ordered about every 6 weeks for my father. Not as fast as Amazon Prime :) but I've never had a problem with delivery nor with books received in unacceptable condition. (I choose books available from betterworldbooks, rather than from 3rd party sellers.) I love that I can give these books a new home and that I have the option to help mitigate the environmental cost of shipping with the carbon offset button. The detailed search capabilities are vital when I'm ordering my dad's books (large-print bargain bin Westerns!).
Second time ordering a few books. First time both came from the same place so I received them at the same time in a short time. This time both were shipped at the end of July, received one after 2 weeks but the other one after one month, I initially thought that it got lost somewhere but I'm happy I did eventually receive it. I know it's not the fault of BWB but whatever shipment company got hold of the order. Also one of the books was rated as "Very Good" but I think an old book printed in 1985 shouldn't get the status of very good quality because it truly isn't. I like old books but it wasn't stated that it would be such an old one.
I have made many purchases through this company and have been exceedingly happy with each transaction.
The best thing about BetterWorldBooks is that it's a win-win chain of action - not only do you save a secondhand book, but you help someone who needs one to develop their reading skills to get one too. You get a book, AND to help change someone's life! What a brilliant business model!
Never had a late delivery, either from the UK or US hubs. Books always carefully packed.
BUT HONESTLY THIS IS AN AMAZING PLACE TO GET BOOKS cheap good quality and good timing people are looking at the bad but over here there is not many flaws
I always check BetterWorldBooks first when looking to buy a book! I have made scores of purchases over the years.
My daughter is a librarian and referred me to BetterWorldBooks.
I have been dealing with BWB for a few years. I have always gotten good service at GOOD prices! Some times it takes a little longer than others, but I have ALWAYS been satisfied!
Next time, please also include the Title of the book ordred in adition.to the order number in your email. I received the order. Thank you.
Excellent shopping experience from browsing for my selections to ordering at great prices to picking up at my mailbox... Books always in excellent condition... Very Pleased
It is my first experience with BetterWorldBooks.com and I found it very nice experience concerning the shipping and the quality and the status of the books. Next to the impact i make with my purchases.
The books arrived in good condition. You need to be patient with the delivery, as it takes long, but I knew this from the beginning. I am happy about my first order with BetterWorldBooks and will continue to buy books from here, as it's a great solution against big corporations.
One of the two books is a bit stuffy and has some smell. It would be better if it was cleaned or had some hygienic process before get shipped to customers
I love getting books here. I realize I am buying used books and do not expect a brand new book but I am often impressed with the condition. I was the site had all the info for school books and such, like what edition they are, some do, some don't. Overall I love shopping for books here and always receive them quickly and enjoy the books I get. I have bought 50 books from here and never been disappointed.
But I am not happy with the address, which said Taiwan, province of China, which is not true. Taiwan is Taiwan, not a province of China at all.
The best prices and free shipping. All the books that I have ordered here have been of good quality.
When looking for specific books, I very much like it that I can usually fine the books that I want and at a reasonable price too!
The books are cheap, which is good. Some books are in good or acceptable conditions, but some were really damaged (water damage), or they were severely maltreated by previous owners (too much underlining makes a text unreadable).
Great prices and selections. Profits go to charity which is a big plus in my book. Every book I have bought has been of the quality din the description. I highly recommend looking here first.
This is the 8th book I have ordered and I can confidently say that BWB is, hands-down, the best place to buy books online. I received this order in perfect condition. The book was almost brand new and well-worth the price. I've had a few issues with past orders but their customer care service was extremely helpful and provided prompt solutions. So i would not hesitate to recommend this site.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account