Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Better World Books

Better World Books

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Better World Books?
grey stargrey stargrey stargrey stargrey star

Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

We monitor reviews for authenticity

RU
1 review
0 helpful votes
Follow Artyom A.
Unfollow Artyom A.
Share Review
Report Review

Amazing bookstore
September 21, 2019

Everything arrived in order! Website runs a bit choppy, but it's a minor inconvenience. I had an overall pleasant shopping experience.

Date of experience: September 20, 2019
Missouri
2 reviews
0 helpful votes
Follow Brenda R.
Unfollow Brenda R.
Share Review
Report Review

Great service
September 21, 2019

I had ordered a book Judy, no better friend, but when the book arrived it wasn't the right book. Contacted Better World books, they promptly sent the correct book and no extra charge. They have superb customer service, great book selection and good delivery.

Date of experience: September 20, 2019
North Carolina
1 review
0 helpful votes
Follow Joe X.
Unfollow Joe X.
Share Review
Report Review

I love better world books and usually they are pretty speedy, as they were with the first half of my purchase, but my last book took 4 weeks to deliver, which was really late since I needed it for school.

Date of experience: September 20, 2019
Australia
1 review
0 helpful votes
Follow Jen W.
Unfollow Jen W.
Share Review
Report Review

I've been buying books through BetterWorldBooks for some time. Not once have I been disappointed with either the service or the books I've received. From Up There to Downunder, all by clicking the mouse. Knowing I'm contributing to fostering reading for kids is why I search here, first.

Date of experience: September 19, 2019
Australia
1 review
0 helpful votes
Follow George M.
Unfollow George M.
Share Review
Report Review

Book in good shape
September 21, 2019

The book came on time with the CD and in good shape. Glad that I could pick up a copy of a title I wanted.

Date of experience: September 19, 2019
Belgium
2 reviews
0 helpful votes
Follow Gijsbert B.
Unfollow Gijsbert B.
Share Review
Report Review

Former library book
September 19, 2019

Much to my surprise I received an ex library book although this was not mentioned in the description of the item. For an art book collector former library books are a showstopper. About the worst that can happen. This plus all the stickers that are very difficult to remove without damaging the book gives you a bad rating.

Date of experience: September 19, 2019
Colorado
1 review
0 helpful votes
Follow Jan E.
Unfollow Jan E.
Share Review
Report Review

I like buying from Better World Books because they have a good selection of books at great prices and the shipping is usually free or minimal. I especially like that they are making a difference in the world by providing books to areas in need.

Date of experience: September 18, 2019
India
1 review
0 helpful votes
Follow Rubina A.
Unfollow Rubina A.
Share Review
Report Review

Amazing service
September 18, 2019

I'm so excited I could buy these books at an affordable price. I have been searching for these books for a very long time

Date of experience: September 18, 2019
Illinois
1 review
0 helpful votes
Follow Sammi E.
Unfollow Sammi E.
Share Review
Report Review

Best used books
September 17, 2019

Whenever I'm looking for a book, this is the first place I go to. Condition of books is always better than expected. Huge selection of any book you could be looking for.

Date of experience: September 17, 2019
North Carolina
2 reviews
0 helpful votes
Follow Joan W.
Unfollow Joan W.
Share Review
Report Review

I was able to quickly find the books I wanted through their search function. The prices were reasonable and both books were is great condition.

Date of experience: September 17, 2019
Morocco
1 review
0 helpful votes
Follow Khaoula H.
Unfollow Khaoula H.
Share Review
Report Review

Very decent
September 17, 2019

I'm happy with my purchase, honestly it's rare to find a website that delivers worldwide for free. The books were fine. They were dispatched from different warehouses. The european one was faster but the books was more worn than the one from US warehouse.
30 days from UK, and 45 days from US to Morocco.

Date of experience: September 17, 2019
Malaysia
1 review
0 helpful votes
Follow Sunita G.
Unfollow Sunita G.
Share Review
Report Review

Very happy!
September 17, 2019

Received my book today. Very good condition. So glad I made the purchase. Will definitely buy more in the future!

Date of experience: September 17, 2019
Libya
1 review
0 helpful votes
Follow Saif E.
Unfollow Saif E.
Share Review
Report Review

Perfect
September 17, 2019

Quick arrival, books are in great condition and exactly as described. I'm really happy with this order, definitely going to purchase several other books in the future.

Date of experience: September 17, 2019
Georgia
1 review
0 helpful votes
Follow Alyssa B.
Unfollow Alyssa B.
Share Review
Report Review

Books are accurately rated, cost much less than buying new and ship quickly. With such a large selection, what more could I want?

Date of experience: September 16, 2019
Tennessee
2 reviews
0 helpful votes
Follow Faye P.
Unfollow Faye P.
Share Review
Report Review

I ordered several books & they have all arrived. Their condition is as good as or much better than anticipated.

Date of experience: September 16, 2019
Virginia
2 reviews
0 helpful votes
Follow Mimi S.
Unfollow Mimi S.
Share Review
Report Review

And was a terrific read - They Left Us Everything - A Memoir by Plum Johnson - something all of us will go through at some point when our parents die...

Date of experience: September 16, 2019
Viet Nam
1 review
0 helpful votes
Follow Phuong D.
Unfollow Phuong D.
Share Review
Report Review

Happy Experience.
September 16, 2019

Happy Experience.

After a long time of delivery, I finally received the books, It is in good conditions. And the notification of shipping status via email is really helpful.

The delivery time is kinda long but I am happy when I received it

Date of experience: September 16, 2019
Indonesia
1 review
0 helpful votes
Follow Dewi P.
Unfollow Dewi P.
Share Review
Report Review

Woodland issue
September 16, 2019

This is a rare book, old edition and love to received it properly from BWB.
I've often order many books from BWB and satisfied with their service

Date of experience: September 15, 2019
Pennsylvania
1 review
0 helpful votes
Follow Tom M.
Unfollow Tom M.
Share Review
Report Review

I love this site. It's a book lover's dream come true. The prices are great. The condition of the used books are always top notch, and the price is very affordable. Oh, I love the free shipping.

Date of experience: September 15, 2019
Rhode Island
1 review
0 helpful votes
Follow L W.
Unfollow L W.
Share Review
Report Review

Happy Experience
September 16, 2019

The book was in great condition and the order/shipping status via email was very helpful. I would definitely order through BetterWorldBooks again.

Date of experience: September 15, 2019