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The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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Everything arrived in order! Website runs a bit choppy, but it's a minor inconvenience. I had an overall pleasant shopping experience.
I had ordered a book Judy, no better friend, but when the book arrived it wasn't the right book. Contacted Better World books, they promptly sent the correct book and no extra charge. They have superb customer service, great book selection and good delivery.
I love better world books and usually they are pretty speedy, as they were with the first half of my purchase, but my last book took 4 weeks to deliver, which was really late since I needed it for school.
I've been buying books through BetterWorldBooks for some time. Not once have I been disappointed with either the service or the books I've received. From Up There to Downunder, all by clicking the mouse. Knowing I'm contributing to fostering reading for kids is why I search here, first.
The book came on time with the CD and in good shape. Glad that I could pick up a copy of a title I wanted.
Much to my surprise I received an ex library book although this was not mentioned in the description of the item. For an art book collector former library books are a showstopper. About the worst that can happen. This plus all the stickers that are very difficult to remove without damaging the book gives you a bad rating.
I like buying from Better World Books because they have a good selection of books at great prices and the shipping is usually free or minimal. I especially like that they are making a difference in the world by providing books to areas in need.
I'm so excited I could buy these books at an affordable price. I have been searching for these books for a very long time
Whenever I'm looking for a book, this is the first place I go to. Condition of books is always better than expected. Huge selection of any book you could be looking for.
I was able to quickly find the books I wanted through their search function. The prices were reasonable and both books were is great condition.
I'm happy with my purchase, honestly it's rare to find a website that delivers worldwide for free. The books were fine. They were dispatched from different warehouses. The european one was faster but the books was more worn than the one from US warehouse.
30 days from UK, and 45 days from US to Morocco.
Received my book today. Very good condition. So glad I made the purchase. Will definitely buy more in the future!
Quick arrival, books are in great condition and exactly as described. I'm really happy with this order, definitely going to purchase several other books in the future.
Books are accurately rated, cost much less than buying new and ship quickly. With such a large selection, what more could I want?
I ordered several books & they have all arrived. Their condition is as good as or much better than anticipated.
And was a terrific read - They Left Us Everything - A Memoir by Plum Johnson - something all of us will go through at some point when our parents die...
Happy Experience.
After a long time of delivery, I finally received the books, It is in good conditions. And the notification of shipping status via email is really helpful.
The delivery time is kinda long but I am happy when I received it
This is a rare book, old edition and love to received it properly from BWB.
I've often order many books from BWB and satisfied with their service
I love this site. It's a book lover's dream come true. The prices are great. The condition of the used books are always top notch, and the price is very affordable. Oh, I love the free shipping.
The book was in great condition and the order/shipping status via email was very helpful. I would definitely order through BetterWorldBooks again.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
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