Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love getting a shipment of books! BetterWorldBooks packages them very well and they come fairly quickly.
I found a great book for my grandson that he wanted. Company was easy to deal with. Very fair prices. Would use again and highly recommend
Ordered a hard to find and normally expensive book and had it within a week! Great, quick service and shipping at an affordable price for a broke student.
Between the being good for the planet and having a ton of high quality USED books that ship for free, I've been hooked. I can't recommend better world books highly enough. I feel so much better buying from an eco-friendly company that is actually committed to making difference, I won't be going back to Amazon. Cheers
Prompt delivery... good condition... thrilled to have my lost book replaced. Well done... hope the photograph comes out well. Yet again I am pleased to confirm I am a very satisfied customer. Thanks loads
The books arrived in good condition, packaging was OK, books didn't get damaged due to the packaging. Delivery time was a little high, but acceptable considering the current situation. I would love if a tracking option would be introduced for extra cost, it would provide a peace of mind for those who want to see where their package is at all times.
High quality store, gives you a chance to contribute to global literacy by spending a couple bucks more than the big sites charge. Fantastic!
I've received every order I've ever placed with them quickly and in great condition. Great site! Highly recommend!
Received my order of three books very fast. They were very reasonably priced and I have already devoured one of them. Thanks for being an easy way to find books.
Always fast delivery! A bit more used looking then anticipated but all pages were in tact and I'm happy to have found this book at this price.
Books are in great shape for preowned. Great price, I got 8 or 9 books for around 20 bucks. It was a present for my little sister and she loved them.
Ordered from the Uk was told at checkout there would be a long wait, didn't seem too bad for timing. The book was well packaged and in perfect condition upon arrival. I would use better world books again. No issues :)
Thanks so much BWB! I ordered a book as a gift for a friend, they recieved it on time and in good condition (as described)
Book arrived in perfect condition, it had been signed by the author when first sold so that's a nice little bonus. Competitive price and quick delivery. All very impressive.
Books are really used, but it is way chipper then to buy new in store. Good options for international delivery.
Delivery was a fortnight late, but the vendor warned me that there were delays in mailing to Australia, so no surprises there. I feared that the delay might be longer granted COVID conditions. I had another book from America (different vendor) that took months to arrive, so I was pleased with just a fortnight's delay. The book was in good condition too. I have already read it and am using it for a piece I am writing right now. Michael
I have found the site has a wide selection of books i'm looking for but also very good quality. Fast service as well.
Great book online service. Books were in excellent condition. Careful packaging and delivery was fast. Order all your books from Betterworkdbooks!
I ordered like 30 some books for $3-$8 a piece and then there was an issue with one of them but it was out of 30+ books. I love how they donate books when you order and I will be definitely coming back again.
Very good service. Many thanks. (I was a little disconcerted that the price was initially shown in USD immediately after ordering, before the conversion Stg.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account