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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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North Carolina
3 reviews
0 helpful votes
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As expected
November 21, 2020

I love getting a shipment of books! BetterWorldBooks packages them very well and they come fairly quickly.

Date of experience: November 19, 2020
Missouri
2 reviews
0 helpful votes
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I found a great book for my grandson that he wanted. Company was easy to deal with. Very fair prices. Would use again and highly recommend

Date of experience: November 19, 2020
Nevada
1 review
0 helpful votes
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Wonderful service!
November 21, 2020

Ordered a hard to find and normally expensive book and had it within a week! Great, quick service and shipping at an affordable price for a broke student.

Date of experience: November 19, 2020
California
1 review
0 helpful votes
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Amazing company!
November 19, 2020

Between the being good for the planet and having a ton of high quality USED books that ship for free, I've been hooked. I can't recommend better world books highly enough. I feel so much better buying from an eco-friendly company that is actually committed to making difference, I won't be going back to Amazon. Cheers

Date of experience: November 18, 2020
GB
1 review
0 helpful votes
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Prompt delivery... good condition... thrilled to have my lost book replaced. Well done... hope the photograph comes out well. Yet again I am pleased to confirm I am a very satisfied customer. Thanks loads

Date of experience: November 18, 2020
Hungary
1 review
0 helpful votes
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The books arrived in good condition, packaging was OK, books didn't get damaged due to the packaging. Delivery time was a little high, but acceptable considering the current situation. I would love if a tracking option would be introduced for extra cost, it would provide a peace of mind for those who want to see where their package is at all times.

Date of experience: November 18, 2020
New York
1 review
0 helpful votes
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High quality store, gives you a chance to contribute to global literacy by spending a couple bucks more than the big sites charge. Fantastic!

Date of experience: November 18, 2020
Oklahoma
1 review
0 helpful votes
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Love BetterWorldBooks!
November 18, 2020

I've received every order I've ever placed with them quickly and in great condition. Great site! Highly recommend!

Date of experience: November 17, 2020
Washington
1 review
0 helpful votes
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Received my order of three books very fast. They were very reasonably priced and I have already devoured one of them. Thanks for being an easy way to find books.

Date of experience: November 17, 2020
Arizona
1 review
0 helpful votes
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Fast delivery
November 18, 2020

Always fast delivery! A bit more used looking then anticipated but all pages were in tact and I'm happy to have found this book at this price.

Date of experience: November 17, 2020
Louisiana
1 review
0 helpful votes
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Great business
November 18, 2020

Books are in great shape for preowned. Great price, I got 8 or 9 books for around 20 bucks. It was a present for my little sister and she loved them.

Date of experience: November 17, 2020
GB
1 review
0 helpful votes
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Quicker than expected
November 18, 2020

Ordered from the Uk was told at checkout there would be a long wait, didn't seem too bad for timing. The book was well packaged and in perfect condition upon arrival. I would use better world books again. No issues :)

Date of experience: November 17, 2020
Canada
1 review
0 helpful votes
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Gift for a friend
November 18, 2020

Thanks so much BWB! I ordered a book as a gift for a friend, they recieved it on time and in good condition (as described)

Date of experience: November 17, 2020
GB
1 review
0 helpful votes
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Book arrived in perfect condition, it had been signed by the author when first sold so that's a nice little bonus. Competitive price and quick delivery. All very impressive.

Date of experience: November 17, 2020
Ukraine
1 review
0 helpful votes
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Books are really used, but it is way chipper then to buy new in store. Good options for international delivery.

Date of experience: November 17, 2020
Australia
1 review
0 helpful votes
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Delivery was a fortnight late, but the vendor warned me that there were delays in mailing to Australia, so no surprises there. I feared that the delay might be longer granted COVID conditions. I had another book from America (different vendor) that took months to arrive, so I was pleased with just a fortnight's delay. The book was in good condition too. I have already read it and am using it for a piece I am writing right now. Michael

Date of experience: November 16, 2020
Costa Rica
1 review
0 helpful votes
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Good Quality Books
November 18, 2020

I have found the site has a wide selection of books i'm looking for but also very good quality. Fast service as well.

Date of experience: November 16, 2020
Maine
1 review
0 helpful votes
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Great Online Business
November 18, 2020

Great book online service. Books were in excellent condition. Careful packaging and delivery was fast. Order all your books from Betterworkdbooks!

Date of experience: November 16, 2020
California
1 review
0 helpful votes
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Awesome!
November 18, 2020

I ordered like 30 some books for $3-$8 a piece and then there was an issue with one of them but it was out of 30+ books. I love how they donate books when you order and I will be definitely coming back again.

Date of experience: November 16, 2020
GB
1 review
0 helpful votes
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Recommended!
November 18, 2020

Very good service. Many thanks. (I was a little disconcerted that the price was initially shown in USD immediately after ordering, before the conversion Stg.

Date of experience: November 16, 2020