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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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GB
1 review
0 helpful votes
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The very best
November 26, 2020

Only once in many years have I had even the slightest problem with BetterWorldBooks Not a bad average as I have had dozens of excellent, reasonably priced, rare books from them. I genuinely believe this company is the very best around and will continue to buy from them for all/ most my future reading matter.

Date of experience: November 26, 2020
Texas
1 review
0 helpful votes
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Love Better World
November 26, 2020

Always check with BetterWorld before I purchase any book. Usually have what I'm looking for, and the edition is often preferable to a newer printing

Date of experience: November 25, 2020
California
1 review
0 helpful votes
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It was a speedy delivery service, and my book was in excellent condition. Thanks so much for the excellent customer. Service

Date of experience: November 25, 2020
GB
1 review
0 helpful votes
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I received all the books ordered: BWB had cancelled two because they were ex-library - as I had asked.
One of the others was ex-lib however and BWB was good enough to give me a refund when I noticed it.
The post-free shipping is a marvellous draw - there are some dealers seeking $60.00 to mail one book across the Atlantic! All in all a good purchase - some solid history books.
John Kendall, UK

Date of experience: November 25, 2020
Pennsylvania
1 review
0 helpful votes
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5 book order
November 26, 2020

I have been ordering books from Better World Books for about four years. All books I've ordered are in good condition paper back or hardcovers. I been looked elsewhere and Better World Books I think have the best prices out there! All these years never had a problem. The books received are a fast delivery & right at my door because I live in a apartment. I'm sure I will be ordering for a few more years since I'm in my 70's so thank you for your great services!

Date of experience: November 25, 2020
Florida
1 review
0 helpful votes
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Always Great
November 26, 2020

Very simple and efficient. Books are always in very good condition. They have a very broad range of titles I highly recommend Better World Books!

Date of experience: November 25, 2020
California
1 review
0 helpful votes
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Like new!
November 26, 2020

One of the "used" books I ordered looks like brand new!
Always reliable and mostly always quick- and actually it's kind of fun when I forget what I ordered and it's a fun surprise opening the package:-)

Date of experience: November 25, 2020
Iowa
1 review
0 helpful votes
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Great service!
November 26, 2020

Books came quickly. Accurately described. However. Cookbook ordered REEKED of cigarettes. Airing it out for days outside, dryer sheets between pages, baking soda between pages made no difference. Can't be helped I suppose, but not a book I want in my home.

Date of experience: November 25, 2020
Norway
1 review
0 helpful votes
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We need books for a better world! We need a better world! The idea to have a place where you can find books that indeed care about the necessary changes is brilliant! In the end it can be a university of books that higher the public awareness and so contribute to the quality of democratic choices -that are based on wider horisonts and a deeper understanding of the world.

Date of experience: November 25, 2020
Illinois
1 review
2 helpful votes
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I was disappointed that the book had been rated as being in better condition than it was. The inside front cover was mistakenly produced upside down. Also, I wasn't expecting the label on the spine and it was not padded for shipping so a bit banged up. I'll keep it for the price, but I like sellers to be transparent and honest with me.

+1
Date of experience: November 25, 2020
Missouri
1 review
0 helpful votes
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This is my go to for used books everytime! They almost always have what I am looking for. Shipping time is excellent. Always excellent condition of books.

Date of experience: November 25, 2020
RU
1 review
0 helpful votes
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Good books, free shipping
November 26, 2020

On site books were described as hardcover, but I received paperback books. I purchased three parts of The Lord of the Rings

Date of experience: November 25, 2020
Texas
2 reviews
0 helpful votes
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Received my books printed in the 1990's in the condition the seller promised and at the time promised

Date of experience: November 25, 2020
Mexico
1 review
0 helpful votes
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The Uprooted
November 25, 2020

I am very happy to get a book I lost several years ago. For me this a classic and I was very sad when I lost it.

Date of experience: November 24, 2020
Singapore
1 review
0 helpful votes
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Nubbad
November 24, 2020

This is my third time purchasing from Better World Books in 4 years and I'm impressed.

My second order 2 years ago didn't came through but they were quite promptly in their customer service and refund process. However, I do love that I'm able to purchase second hand books from the site with no additional costs for shipping thus why I decided to bite the bullet and take the risk again in ordering again for the 3rd time, 2 separate times. And thankfully, all of the books came and still in good condition from when they were shipped, I can only assume.

I would definitely be purchasing again. Thanks Better World Books!

Date of experience: November 23, 2020
Washington
1 review
0 helpful votes
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Thought I had found this book with oracle deck however, it was not even listed it had the deck so that's why I ordered it. I was very disappointed to find out this was missing, so I ended up ordering another on eBay that HAD the complete set as listed (book guide and deck of cards). Be careful if you're looking for oracle cards and guidebooks and make sure you ask before you spend your money! Now I am stuck with the book that no one will buy back!

Date of experience: November 22, 2020
New Mexico
1 review
0 helpful votes
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I've bought a few books from this company over the last few years, and I've always been pleased with their products and practices. Their books are cheap but are always in good condition. I love that they're focused on ethical consumption and climate awareness. I'll definitely buy from them again in the future. The one downside is that their shipping usually takes longer than I would like. Not a big deal except when I needed a book by a certain date.

Date of experience: November 22, 2020
Australia
1 review
0 helpful votes
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Great service
November 23, 2020

Book came as advertised. I know from past experience that BetterWorldBooks stand behind their products. My favourite place to buy books.

Date of experience: November 21, 2020
Montana
1 review
0 helpful votes
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Happy!
November 21, 2020

I was skeptical because of the cheap price of this book thinking too good to be true. All the reviews convinced me to give it a try and I was no disappointed! Got my book in about 2 weeks it's in perfectly fine condition (it's not new obviously but no major issues). I will use better world books in the future!

Date of experience: November 20, 2020
Illinois
1 review
0 helpful votes
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Very Awesome!
November 21, 2020

Not only was the book that I was looking for cheaper than other sites, the shipping was incredibly fast! I will definitely be buying my books from here from now on.

Date of experience: November 20, 2020