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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Washington
2 reviews
0 helpful votes
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I have had great service and I am very happy with their selections Do not buy any books but at Better world books. I only wish they would have a bin in Wa, so I could return the books after reading the books. I recomend them highly. Thank you Ingrid Tyree.

Date of experience: December 6, 2020
Minnesota
2 reviews
0 helpful votes
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Great Books
December 7, 2020

Thank you for awesome selection of book titles and timely delivery. I have used your company on many occasions and have never been disappointed.

Date of experience: December 6, 2020
GB
1 review
0 helpful votes
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Great service
December 7, 2020

Ordered a few times, books are always in great condition and arrive on time without any problems. I won't be hesitant to order again.

Date of experience: December 6, 2020
Australia
1 review
0 helpful votes
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I've never had a problem with BetterWorldBooks. The books are as described if not in better condition than could reasonably be expected. I have no complaints at all.

Date of experience: December 6, 2020
New York
3 reviews
0 helpful votes
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I found this website somehow, because I don't want to enrich Amazon, and the service was excellent. Books described as in good condition were actually in better condition, some of them looking new. I've recommended the site to other people. The books arrived sooner than I anticipated. I plan to use this site again.

Date of experience: December 5, 2020
Idaho
1 review
0 helpful votes
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Great bookseller!
December 7, 2020

Great prices on used books with free shipping. Excellent selection. I will definitely use BWB and their easy to use website in the future. Also the books I ordered arrived on time and in good condition.

Date of experience: December 5, 2020
Louisiana
1 review
0 helpful votes
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I am a repeat customer who has never been disappointed by Better World Books. Every order was filled promptly and shipped to my home within 10 days, usually sooner. I have recommended you to my family and friends.

Date of experience: December 5, 2020
Canada
1 review
0 helpful votes
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Despite expected delays from the pandemic, my architecture book arrived in perfect condition and I am very happy. It's always a great pleasure to find a book in the mail. Thank you BetterWorldBooks.

Date of experience: December 4, 2020
Massachusetts
1 review
0 helpful votes
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Exact description
December 6, 2020

Thank you for the accurate book description and the on-time delivery. I enjoyed the shopping experience with you. Until the next book, thanks again!

Date of experience: December 4, 2020
Florida
1 review
0 helpful votes
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Amazing!
December 6, 2020

I'm so glad I found this website. It is so convenient and my book came in great condition! Thank you!

Date of experience: December 4, 2020
Maryland
1 review
0 helpful votes
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My go to bookstore
December 4, 2020

I wish I found this website sooner. A large variety of used books at great prices. The books were well packaged and I received them within the two week shipping time.

Date of experience: December 3, 2020
Tunisia
1 review
0 helpful votes
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Cheap books, with almost no visible damage (perhaps a line scribble here or there if the quality of the book is marked "good"). Buy buying books from this site you are committing yourself to a great goal of enhancing accessibility of books to American's in need. This is 100% better than Amazon and Bookdepository (now owned by amazon).

Date of experience: December 3, 2020
Washington
1 review
0 helpful votes
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Delivery of books
December 3, 2020

Books arrived right on time
All arrived in great shape and no problems at all
Thank you
Caro McDonald

Date of experience: December 2, 2020
Georgia
1 review
0 helpful votes
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My book The study Bible. Was well worth the purchase, It came in very good condition almost new. I'm very happy with my purchase and all other purchases as well. Will always check this source 1st for my reading needs.

Date of experience: December 2, 2020
GB
2 reviews
0 helpful votes
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A Site worth supporting.
December 3, 2020

We regularly use Betterworldbooks as they offer a good range of second hand books and they seem to be more ethical than some of the other on-line second hand book sources.

Date of experience: December 2, 2020
Sri Lanka
1 review
0 helpful votes
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The only site that still delivers to my country of Sri Lanka. I think they are doing a great job by helping people to get access to good literature. And it took only like 6 to 8 weeks. ( That's fast with the current affairs of the world) and books are in almost mint condition. Highly recommend!

Date of experience: December 2, 2020
Arizona
1 review
0 helpful votes
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Just love it
December 2, 2020

Purchased Blessed Unrest; it came and it is in perfect condition! 10-10 recommend the book; great climate and environmental activism read! Better World Books is a stellar company. I just love it. That's all folks. Support good things or (amazon) will buy Everything and everyone out. (:

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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Better Than I Thought
December 2, 2020

I have purchased books from sites such as this before and there were always delays or issues. But not so with this site! I was very pleased that I got my book in a relatively quick time (especially since I needed it ASAP for a class).

Date of experience: December 1, 2020
New York
1 review
0 helpful votes
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My Go To Book Store
December 2, 2020

I have been buying books here for several years and never had an trouble. The prices are good and the quality
Is exceptional. I always recommend them to all my friends... Thanks for doing such a great job. Ted

Date of experience: December 1, 2020
Colorado
1 review
0 helpful votes
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Spiritual Midwifery
December 2, 2020

My book came in timely! And in well condition. I would recommend this avenue for reads :)!
I am located central to west in the US so perhaps that had to do with my quick retreval. For those of you further away, take into consideration your wait period- it most likely will be worth it! Such a great way to save and share here on this planet.

Date of experience: December 1, 2020