BetterMe

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BetterMe
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These tips are generated by AI, based on customer reviews from the past year

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BetterMe Reviews Summary

Positive Highlights

  • Workouts are short, easy to follow, and fit into busy schedules.
  • The app offers a wide variety of exercises and clear instructional videos.
  • Users feel motivated and supported, with many reporting improved consistency.

Negative Highlights

  • Some workouts feel generic and lack adequate guidance or modifications.
  • Additional equipment can be pricey, and frequent emails may annoy users.
  • A few users find the content does not match the advertised intensity or results.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Dec 24, 2025

I started this app last week apprehensive about if I could actually do it. After staying faithful for the entire week, I proved to myself that i am capable of making this progress. The workouts are challenging yet easy enough to not make me feel discouraged. Along with being aware of what I am eating, I was able to see results within the first week and I could not be happier! I will be recommending this to anyone who asks me!

Aug 5, 2026

The 20 minutes every day work outs are very doable and therefore to keep up with for a longer time. If you get this in your routine it's easier every day. Staying/getting strong while getting older.

Apr 15, 2026

"After a long break from fitness, this program helped me get back into a routine safely and effectively. I feel stronger every day and my clothes are already fitting better. Great experience so far!"

Mar 24, 2026

I'm not a big fan of crowded gym. BetterMe is just perfect for that. Cozy at home and focus on myself. I'm also new to all these. So I love the small little sessions. It's very easy to follow.

Mar 15, 2026

At 73 I've never done any type of yoga. I've always depended on 'normal' exercise like walking, hiking, skiing, biking etc. But this program, with very simple moves, has shown me how out of touch I was with major muscle imbalances.

Feb 24, 2026

BetterMe has kept me accountable because I know the app knows if I miss a day. Exercises have great variety and right now are just enough for starting off.

Feb 22, 2026

It's consistent and true to not being high impact. Perfect for anyone starting out an exercise routine. Building stamina up gradually with realistic exercises so you move on later to more strenuous. Thanks!

Feb 19, 2026

I've tried using workout apps before, but I naturally gave up! This one lets me stay focused on my routine, and it's perfect for my parenting schedule!

Feb 18, 2026

The app in conjunction with the workouts helps provide focus on looking after myself during a buy time. It will be even better when my tracker arrives! 🙏😊

Feb 12, 2026

Your exercise workouts are wonderful. The Chair Yoga is especially good for keeping me limber and strong so I can keep walking and being independent without injuring myself. Have lost some pounds with the fasting plan also.

Feb 6, 2026

Overall it has been a positive experience - allowed me to stay motivated throughout your wellness journey. Navigation is simple. Flexible Workouts - variety of exercises that don't require equipment, so I can do them anywhere at any point of time.

Feb 2, 2026

Love that I am getting introduced to all the different equipment and on a learning basic level. Also, the 20 min workout leave no room for excuses. Its less than 2% of your day!

Jan 23, 2026

Since working out with this app, I am feeling more motivated, sharper, finding myself looking forward to the next workout. The various exercises and directional videos are great.

Jan 10, 2026

The workouts are pretty simple, they give a good explanation of what you should be doing. I haven't worked out in years, this was the perfect place to start

Jan 6, 2026

I like the bite size activities, they are very easy to fit into daily life. I've only been using BetterMe for 1 week so I'm not noticing the benefits yet but enjoying the experience and feels good knowing I'm doing something everyday.

Dec 16, 2025

I'm enjoying my experience so far, as the workouts are largely exactly perfect. I do wish there were modifications offered for some moves that bother my knees, but I've been able to modify on my own, hopefully correctly.

Nov 29, 2025

Im enjoying my daily little workouts its only 10 mins which suits me as due to illness i cant go to the gym so this is perfect, I'll be buying another month for sure

Nov 26, 2025

I haven't worked out since having my two kids (about 4 years). This is the first plan I have been able to follow because it's functional movement and only 15 minutes or less! I'm 2 weeks in a 7 lbs down!

Nov 20, 2025

Something clicked with this app, even though i tried many others before. I always failed at being consistent, but now thats not a problem anymore. There are many workouts to choose from, and it made working out at home so much easier.

Nov 19, 2025

The workouts are challenging enough for my level right now and I love that I can track calories, other workouts, water intake and steps. It's a lot to juggle sometimes so having it all on one app is perfect. You also can play your own music while working out, another plus!

Nov 19, 2025

I absolutely love the workouts. I am an extremely lazy person when it comes to working out, because I have very busy days at work. These exercises makes me feel more energetic and also more flexible. Amazing how my mobility is after just 2 weeks.

Nov 16, 2025

Only been a few days but the exercises seem on par with fitness level provided during quiz. Included music is nice and like the ability to turn off voice cues

Nov 12, 2025

It's not a lot of steps but it gets me energized to be more active during the day. I use hand weights while I'm doing it, too, because I'm interested in maintaining upper body strength.

Nov 8, 2025

I'm very happy to have started my fitness and weight loss journey with BetterMe. As the name says, it's truly helping me become a better version of myself day by day. Thank you, BetterMe!

Nov 7, 2025

I'm really satisfied with the BetterMe app! The workouts are easy to fit into my daily routine since they don't take much time, yet they're very effective. I can really feel my muscles working during each session, and I've already started noticing great results.Thank you BetterMe team.

Oct 27, 2025

Since starting with BetterMe and finding out what my fasting time is, together with the app making sure to drink enough water, exercise, food, etc I feel a much better person. Thank you for helping me!

Oct 26, 2025

Feeling bloated, etc. Gave BetterMe a shot and I feel great following their interment fasting schedule! There is always a positive supportive message from them!

Oct 22, 2025

I've been doing these exercises for a week now and they are easy to fit into my busy schedule. I'm looking forward to seeing the difference it will make with continued use

Oct 21, 2025

I've liked BetterMe so far. It's nice how you can also log calories and water intake for no extra cost. I haven't been doing it long enough to see change but I really enjoy the workouts!

Oct 19, 2025

The program has helped me start. I am able to do the exercises while still taking care of my baby. No equipment necessary so all you need is a little time. Core was sore from the first day, can't wait to see results in 20 days!

Oct 16, 2025

It's only day one. Bit early for a proper review. But even as an out of shape old man, I was totally surprised how the first beginner 12 minutes made me sweat. Made me keen to try to reach the full 28 days and see if all those Snapchat adds were true.

Oct 16, 2025

Love the experience so far after 3 days. Only 12-13 minutes workouts which fit into my schedule and I don't have to stress out finding time to complete it.

Oct 15, 2025

I've been trying to get back into a healthy habitual lifestyle. Glad that I can find all of that in one place with the betterme app. Meal plans, fitness help, encouraging notifications, and more to explore than just your workout plan(dance fitness classes and face yoga for a start). Love it so far. Wishing everybody the best on their journey.

Oct 15, 2025

This is honestly a great quick 20 minute burner and I feel absolutely shredded after each one of these workouts can't wait to start implementing a little bit of equipment in the next 28 day session

Oct 14, 2025

Workouts are easy and feasible. I really needed a simple way to get exercise with my busy, mainly sedentary lifestyle and this app does the job. Thank you BetterMe!

Oct 8, 2025

I've started exercising many times, but I lacked discipline. This app has helped me plan my health care, and I'm very happy about it. The user-friendly interface and intuitive controls make it a pleasure to use.

Oct 6, 2025

At first, I thought it would be impossible for an app to help me achieve my goal, but I'm seeing results in my mood, physicality, and emotional well-being.

Sep 28, 2025

I didn't know that losing weight with Better Me is so much easier. It helps cater to my needs, even when I don't really workout for the longest time. Thanks!

Sep 22, 2025

Great app, question was answered quickly. As a complete beginner so far the exercises have been doable, a few I've had to modify but hopefully in time I'd be able to do them correctly. The only thing I will say is I'd prefer if you could switch between equipment/no equipment without resetting progress.

Sep 21, 2025

I've tried a number of exercise apps before, but this one surpasses them all. The variety of workouts is outstanding – there's truly something for everyone. I love the flexibility to customise sessions, whether with or without music, warm-ups, or cool-downs. The instructions are clear, with helpful guidance on correct form, common mistakes, and useful tips. Overall, it offers excellent value for money, and I'd highly recommend it.

Sep 19, 2025

I didn't need fancy stuff, gimmicks proclaiming they'll make me thin or strong in just 1 week! Habit building is important for lifelong health, so I really appreciate the program being tailored to that. It feels achievable! I may be intimidated by intense workout and meal prep diets, but 15 minutes a day? This busy full time mom can commit to that!

Sep 10, 2025

I am just getting back to working out after being cleared post surgery. This app has very easy to follow guide and videos! It then has great progressions for people at any level of fitness!

Sep 3, 2025

Everything has been great. It's so easy to track your calories, water intake, and steps. And the workouts, even though they're short, really make you feel good!

Aug 28, 2025

The app understands what one needs and constantly improve based on feedback and answers we submit. It's just been a few days i started using this but Im loving this. Hoping to see results soon.

May 22, 2026

I am 67 and started a weight loss fitness swim routine, I have had success( lots) but with multiple joint replacements swimming was not doing enough. Two weeks into Chair Tai Chi and I feel stimulation ( and twinges) in so many other parts of my body! After a month I will get active on the meals and other offers, for now mobility is key and it's awesome

May 4, 2026

I've tried numerous fitness apps over the years, but this one truly stands out. From the moment I started using it, I was impressed by its intuitive interface and comprehensive features. The personalized workout plans are fantastic – they adapt to my fitness level and keep me challenged without feeling overwhelmed. I especially love the variety of exercises and the clear, easy-to-follow video demonstrations that ensure I'm maintaining proper form.

Mar 25, 2026

One needs to be cautious of buying programs online, but I'm really glad I pressed Pay! The information is all as described, pictures, videos, booklets, ability to track so many aspects of fitness and health. This is an amazing resource!

Feb 17, 2026

Workouts are timed, data on calories provided, they progress in degree of difficulty. Asks for feedback on appropriate level of program, love the music, I do not get bored due to switching exercises

Feb 10, 2026

The Better Me program focuses not just on healthy eating and exercise, but it also offers mental growth opportunities. The information provided supports changing your fixed thoughts about your health to a continuous learning expedience that builds resilience and confidence!

Feb 4, 2026

I am enjoying the excercise program which are short but intense. Long enough to keep me interested in exercising. Being able to do it at and in my own time is great👍

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Reviews that mention popular topics
New Zealand
1 review
0 helpful votes
Follow Ailene Y.
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Thieves!
February 14, 2021

I do not recommend this app at all. At first, I thought it was only one-off charge. Only to find out, it is weekly payment on the receipt. I asked for a cancellation right away and they said they will look into it within a few days. I haven't heard from BetterMe since and surprisingly I was charged for the same amount the following week. I again asked for a cancellation which was responded with an apology. Apology accepted but all I want you is to cancel my subscription, thats it! This is very frustrating. You left me no choice but to leave a bad review which could have been avoided if you cancelled my subscriotion right away. I am still waiting for it to be cancelled. Please don't wait until I will be charged for the 3rd time for an app that I haven't used at all.

Date of experience: February 14, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Ailene!

Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.

If you're open to it, we'd like to make this up to you. For the quickest resolution, we would request you to provide us with the 6-7-digit number of the email you received in the automatic reply. Our team will do their best to help you! We hope to have this resolved as soon as possible.

Kind Regards, Team BetterMe

AE
2 reviews
3 helpful votes
Follow Deepak S.
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I trusted you a lot, why are you cheating customers. I really thought of recommending your website to several other friends but you have disappointed me.
I have confirmed my cancellation of subscription on feb 8th. However I have not received my refund nor I have received a reply from your end. Kindly respond! What is the update on my refund?

Date of experience: February 13, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

We would like to apologize for your negative experience with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you.
Unfortunately, we were experiencing a high volume of support requests. Currently, we have already broadened our support team, so, there should be no delays now.

We have already replied to your email and issued a refund. Please let us know if there is anything we can help you with.

Kind regards, Team BetterMe

North Carolina
1 review
10 helpful votes
Follow Tatyana G.
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I am really shocked about the way you are scammed into a subscription by Better.Me without ever registering for or even being aware of it. I thought I would purchase ONE meal plan (which was actually advertised), but all I got was a charge on my PayPal account and an email telling me that I should register and download the app. So I actually got NOTHING for repeated payments, as I did never agree to nor wanted a subscription. This is not how a renowned company does its business. I will involve a lawyer, if necessary, to get the fraudulent charges refunded.

Date of experience: February 13, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Tatyana!

Thank you for your feedback! We are very disappointed to hear about your experience. This does not come anywhere near our standards of service. Please email us at [email protected] as we would like to discuss this matter in further detail. We hope you reach out as we take your input with serious consideration. We hope you have a lovely day and we look forward to hearing from you.

Kind Regards, Team BetterMe

Australia
1 review
3 helpful votes
Follow Melissa N.
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Had to cancel my card!
February 12, 2021

They stole thousands from me and no way to cancel your subscription! Thieves! I cannot believe that they get away with this, I've written to Apple now to get their app cancelled, this should not be possible in 2021!

Date of experience: February 11, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here. If you're open to it, we'd like to make this up to you. Please contact us at [email protected] as we would like to discuss this matter in further detail.

Kind Regards, Team BetterMe

Slovakia
1 review
5 helpful votes
Follow Filip V.
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Scammer web subscription
February 11, 2021

I wrote them multiple times to cancel my subscription, because u cant cancel if You signed through web. They are giving me stupid proposals like 3 months free period and are not willing to unsuscribe. I hope bank will help me other wise i would have to deactivate my card. Greedy idiots

Date of experience: February 11, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

We can see how frustrating it must have been for you.We do our best satisfying our clients' needs! Would you kindly reply to this review with the 6-7- digit number of your e-mail? We will try to fix it straight away! Will be waiting for your reply!

Kind Regards, Team BetterMe

France
1 review
0 helpful votes
Follow Titisko L.
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Scamming people into weekly subscriptions
February 10, 2021

The advertising is very misleading and makes the users believe they are making a one time purchase, when in reality it is a weekly subscription.
Also cancelling a subscription is very difficult.

Date of experience: February 10, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Please accept our apologies for any inconvenience caused. We would kindly ask you to contact us at [email protected]. Our support team will gladly assist you!

Kind Regards, Team BetterMe

Ireland
1 review
1 helpful vote
Follow Viorica F.
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Horrible & Scam
February 9, 2021

I have asked customer support over and over for a refund. No reply or whatsoever. In a matter of not even 30 days I have been charged 80€ without even knowing. I dont recommend it.

Date of experience: February 9, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Viorica!

We can see how frustrating it must have been for you. We do our best to satisfy our clients' needs! Would you kindly reply to this review with the 6-7-digit number of your e-mail? We will try to fix it straight away! Will be waiting for your reply!

Kind Regards, Team BetterMe

Singapore
1 review
2 helpful votes
Follow Matthew S.
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Clickbait Money Scam
February 9, 2021

This app is a scam to take your money. They lured me in with a supposed "one-off" payment of US$9.99 for a one month challenge. Within a week they were charging $9.99 PER WEEK to my credit card. One week they even charged me twice. It's difficult to get them to stop.

They are making millions of dollars from making fake charges to credit cards, knowing most people wont follow it up. I strongly recommend everyone report them to the US Government so they can be fined. Google " Internet Crime Complaint Center" and submit your complaint. Lets get them fined for the millions they are scamming.

Date of experience: February 9, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Matthew!

We would like to apologize for your negative experience with us. We would like to learn more about your situation and make things right. If you wouldn't mind contact us at [email protected] at your earliest convenience, it would be greatly appreciated. We look forward to emailing with you.

Kind Regards, Team BetterMe

Canada
1 review
4 helpful votes
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FRAUD
February 7, 2021

I am currently having issues with this app continually charging my account and refusing to give me assistance or cancel my subscription. I honestly think this app should be taken off the App Store. Overall it's not even a good application.

Date of experience: February 7, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, David!

We are always glad to assist our customers and make their experience more pleasant.
There are two ways we can proceed. You can reach out to us with a request at [email protected], or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Either way, we will be able to provide you with further assistance.

Kind regards, Team BetterMe

Illinois
1 review
26 helpful votes
Follow Megan O.
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SAME AS EVERYONE ELSE SCAMMERS
February 4, 2021

I have sent in 4 different emails for refunds. One email I did get answer at least to cancel my subscription. Which by the way I too didn't agree too. Now once again I got another charge, no refund and no response. Horrible customer service, very misleading, scammers. Do not give out your information to this company, or you too will fall victim to this company!

Date of experience: February 3, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!
Please accept our sincere apologies for the prolonged wait.

Your automatic subscription has been canceled. We would kindly ask you to check your email inbox to see all the details.

Kind regards, Team BetterMe

Virginia
1 review
0 helpful votes
Follow NICOLE P.
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SCAM DO NOT PURCHASE
February 3, 2021

I purchased this app at the beginning of January from an ad on Instagram & it said "purchase now for 1 month or your money back guaranteed $29.99." I purchased & downloaded the app which then it asked me if I wanted to add recipes, dietary, and a trainer etc. The extra charges were $9.99 and $6.99. ((total $46.97) As the week has gone by I was getting familiar with the app & how it worked. I signed into it on the 8th day & it asks me to pay again $39.99 special offer, but I just paid $29.99 for a month? On top of this I was charged again $9.99 & $6.99 for an app that doesn't work for me anymore because I cant access the plan I have chosen. I was charged a total of $63.95 for 8 days & for what... something that has not worked for me & did not live up to the subscription. I contacted Betterme and they replied with SELLING me more... I told them I was not interested in purchasing more, I wanted a refund. They then took over a week to reply back letting me know how to unsubscribe. I've already unsubscribed and did not ask HOW to I unsubscribe but again asked for my money back. They have NOT given me my refund. They can't respond back to my email letting them know I am not interested in their products and I simply want the my money back. Betterme,,-Katherine or Emily, can you please answer your emails and refund me my money. This is ridiculous.

Date of experience: February 3, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

There are two ways we can proceed. You can reach out to us with a request at [email protected], or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.

Kind regards, Team BetterMe

South Africa
1 review
11 helpful votes
Follow Kirsten F.
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I have requested a cancellation of my subscription 6 times and no response. BetterMe keeps on taking money off my account every week even after I have requested to have the subscription cancelled.
This is illegal and a complete scam.
Just had another amount taken off yesterday... be very careful as once you have signed up if you have a cancellation request it's just gets ignored.
Be very very careful of this company! This is illegal what they are doing to me

Date of experience: February 2, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!
We take full responsibility for your experience and hope you accept our apology.

Your automatic subscription has been canceled. Also, we issued a refund as per your request. We would kindly ask you to check your email inbox to see all the details.

Kind regards, Team BetterMe

Philippines
1 review
46 helpful votes
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BetterMe=SCAMMERS=BetterNot
February 2, 2021

I kept on emailing them to cancel my subscription however they kept on offering me other services. I was very clear in my intent to cancel my subscription. This company directs their charges to my credit card. This is really a scam. This app doesn't even have an unsubscribe button. DO NOT DOWNLOAD AND DO NOT SUBSCRIBE.

I want this subscription to be canceled immediately! My ticket number is *******

Date of experience: February 2, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Isa!

We are very disappointed to hear about your experience. This does not come anywhere near our standards of service.

We would like to inform you there are several ways how our customers can cancel their subscription. If you're using iOS:
- you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
- you can open the BetterMe app, then select More-->Help-->Manage subscription

If you're using Android:
- here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481
- you can also open the BetterMe app, then select Profile-->Help-->Manage subscription

We are sorry if any of our actions made a negative impression. Our team has already contacted you, explained the situation, and fulfilled your request. In case you have any other questions, just let us know at [email protected]. Isa, have a nice day!

Kind regards, Team BetterMe

Indiana
1 review
0 helpful votes
Follow R M.
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SCAM!
February 1, 2021

I never signed up for this service--never had the app on my phone. They've stolen $50 from me. I have reported the fraud to my bank and PayPal and have sent NUMEROUS emails to request cancellation AND a refund with NO reply.

Date of experience: February 1, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

We're sorry to hear about your experience. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. We can emphasize the only way to get a BetterMe subscription is to input your PayPal/credit card credentials and make a purchase on our checkout page.

We make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.

There are two ways we can proceed. You can reach out to us with a request at [email protected], or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here. Either way, we will be able to provide you with further assistance.

Kind regards, Team BetterMe

Australia
1 review
0 helpful votes
Follow Leanne B.
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Better Me is a scam. Beware!
February 1, 2021

Better Me is a scam. Cannot make contact with them to cancel a subscription that I never intended to join. Faced with having to cancel my card to stop payment.

Date of experience: February 1, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you for sharing your concerns with us, Leanne. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics.

Please also note, that there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. Please, check your confirmation email as well as the checkout page you have gone through before payment, to find all these details.

Please, follow these instructions in order to cancel your subscription. If you're using iOS:
- you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
- you can open the BetterMe app, then select More-->Help-->Manage subscription

If you're using Android:
- here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481
- you can also open the BetterMe app, then select Profile-->Help-->Manage subscription

Feel free to provide us with the 6(7)-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Ireland
1 review
8 helpful votes
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Scam, Deception and lies
February 1, 2021

It is very disappointing. These guys never clarified things on first place, now charging continuously every week despite multiple emails for cancellation. Worst people to deal with. Would have given a zero if there was one

Date of experience: January 31, 2021
BetterMe S. BetterMe Rep
over a year old

Hello Shurjeel!

We do apologize for any inconvenience caused. Shurjeel, honestly, there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. Please, check your confirmation email as well as the checkout page you have gone through before payment, to find all these details.

Please be kindly informed that your request has been located and the issue resolved. You will find the details in the email from us. Please reply to confirm.

Kind Regards, Team BetterMe

Washington
1 review
0 helpful votes
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Deceptive practices.
January 31, 2021

Nowhere on their site did I find out that they billed WEEKLY. They are a fraud and need to be taken down. I demanded a total refund and they came back with refunding 50% of this weeks charges, $6.50 then they would close my account.

Date of experience: January 30, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Calliope!

We are so sorry to see you think this way of BetterMe. Our team made sure to highlight all pricing details before the payment. Additionally, each customer receives a confirmation email with the details of the purchase.

Calliope, we have already contacted you and fulfilled your request. Let us know if there is anything else we can help you with.

Kind Regards, Team BetterMe

South Africa
1 review
0 helpful votes
Follow TITUS F.
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This doesn't work. It's scam
January 30, 2021

Betterme cancel my subscription. You're taking my money and not providing me the service. Stop stealing my money

Date of experience: January 30, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you for reaching out to us, and we are sorry that BetterMe left a negative impression. Please be kindly informed that we have nothing to do with any scamming activities.

If you experienced any issues with our app, we'd be grateful if you sent us a message at [email protected] with more details. We are always ready to consult and help our users.

Kind regards, Team BetterMe

Canada
1 review
7 helpful votes
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Won't cancel my subscription
January 30, 2021

Scammers! I emailed through the app dec 26, asking for my subscription to be cancelled. I got a response dec 27 from Sonny saying my subscription was cancelled and I would NOT have any further charges, see attached email.
On Jan 25 I was charged TWICE! Awful people, they didn't respond to my complaint and they didn't give me back the money they STOLE!

Date of experience: January 30, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Sarah!

Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.

Your automatic subscription has been canceled. Also, we issued a refund as per your request. We would kindly ask you to check your email inbox to see all the details.

Kind regards, Team BetterMe

GB
1 review
9 helpful votes
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Don't Use, Scam!
January 29, 2021

Having the same issue as everyone else, they won't let me cancel my subscription and keep taking payment from my account. DONT SIGN UP FOR THIS, it's an absolute scam, utterly ridiculous customer service!

Date of experience: January 29, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you for sharing your main concern with us. We are sorry if your experience could have been better. Nazia, your kind patience is truly appreciated.

We would appreciate it if you could provide us with the 6-7-digit number you received in your automated email. It'll help us locate your email and provide you with a proper solution faster. Look forward to hearing back from you.

Kind regards, Team BetterMe