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The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.
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Great website will continue to buy my vacuum parts and supply from you guys Thanks!
Good site - easy to use
Great. This is why I shopped here!
Best vac we have ever owned. This one is for a wedding gift.
Excellent service, website, delivery time. However they sent the wrong filters. I phoned and they are sending the correct ones with a return label for the wrong filters. Courteous phone service.
This was fast and easy... site was very easy to navigate and find what I needed with all the information about that product right there. So far so good thanks. Oh and I just received my conformation email before I even finished this message! Now that's fast service.
Promo codes that really work would be nice
Perfect place to shop for Miele products!
Great price, fast shipping, real people.
User-friendly site. Friendly customer service.
I like that I was able to compare products and descriptions seem clear. We both (my husband and I) really like the Miele and have already used it a few times since receiving it. I would recommend it. It's too bad the price is so high but I do expect to never have to buy another vacuum.
After a super easy order process, my vacuum arrived the very next day. Love, love, love, this vacuum! After going from a fully carpeted home to laminate floors and area rugs, we needed to change from our big clunky Dyson. This Miele is so easy to use and the attachments are stored right in the vacuum. No more running to the closet for whichever attachment I need. A really nice feature that I did not think I would use, is the light. Wow! Does that ever help being able to see into the dark corners behind furniture, etc. The light conveniently switches automatically, which saves on the battery life. An additional feature I use all the time, is standing the vacuum head up in its slot, which then switches the vacuum off automatically. This is a great feature when for the times you need to intermittently stop vacuuming. The vacuum suction is very powerful, which makes this non-power head a little difficult to use on area rugs, but turning down the suction power helps there. I would not have thought of doing that, so it is nice that the vacuum thinks for you and automatically reduces the suction in those circumstances. I believe not having the power head will be better for my area rugs in the long run. I kept the Dyson for the one long-shag area rug that the Miele is not be able to do. I opted to get the lighter (and less expensive) head for the bare floors vs. getting the power head just for one area rug. The only thing I would change on the vacuum is the cord length. At 30 ft. It is just a bit short. But overall, I am very happy with my purchase.

