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Best Vacuum

4.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Best Vacuum Reviews Summary

The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

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6,318 reviews

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jacki n.
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Wonderful customer service, after order was received online they called to confirm all the information.

Date of experience: November 19, 2013
vicky h.
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Free overnight shipping and selection of products is impressive. The prices on the website were the same or cheaper than other sites, and with the free delivery, it was the best deal on the internet. I did have issues with FedEx dropping my shipment on the scheduled delivery date, (they refused to get out of the truck because of my dog) but customer service (Tom) was quick to respond and follow up to assist me in getting my vacuum cleaner the following day.

Date of experience: November 19, 2013
Kate K.
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So far so good...
November 18, 2013

So far so good...received order overnight as promised.

Date of experience: November 18, 2013
Jean M.
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Bags came very quickly
November 17, 2013

Bags came very quickly.

Date of experience: November 17, 2013
Tish C.
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Very fast and courteous service
November 17, 2013

Very fast and courteous service. So far, I am well pleased with product.

Date of experience: November 17, 2013
John M.
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My third Vacuum from Best Vacuum
November 17, 2013

My third Vacuum from Best Vacuum. Would do it again in a second. Great online retailer.

Date of experience: November 17, 2013
Stefan S.
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Good experience
November 16, 2013

Good experience. Delivery was prompt.

Date of experience: November 16, 2013
Selena F.
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Would be helpful to look up my bag and filter by model number of my vacuum

Date of experience: November 15, 2013
Christy D.
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Shipping cost is too high for orders
November 16, 2013

Shipping cost is too high for orders. I can't spend that much money at one time buying three of what I need.

Date of experience: November 15, 2013
lshock O.
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Great
November 16, 2013

Great

Date of experience: November 15, 2013
Jim M.
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Good products and fine service
November 15, 2013

Good products and fine service.

Date of experience: November 15, 2013
Hilary E.
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All's good so far, I'd give all 5s but I have to see how long it takes to get the product - thanks

Date of experience: November 15, 2013
Jill M.
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Very good
November 13, 2013

Very good

Date of experience: November 13, 2013
Judith G.
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Very easy
November 13, 2013

Very easy. Reasonable prices

Date of experience: November 13, 2013
Minh T.
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Very user friendly website and great price!
November 11, 2013

Very user friendly website and great price!

Date of experience: November 11, 2013
Bob H.
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Everything was great!
November 10, 2013

Everything was great! Thanks.

Date of experience: November 10, 2013
Ann W.
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Quick, easy, great price
November 10, 2013

Quick, easy, great price

Date of experience: November 10, 2013
Bill V.
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Had to call and get some advice on which model
November 9, 2013

Had to call and get some advice on which model. Great service from Eddy. Got it the next day. Very impressed!

Date of experience: November 9, 2013
david F.
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Thank you Tom
November 9, 2013

Thank you Tom.

Date of experience: November 8, 2013
Suzanne O.
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I was very happy with the entire process and would return for future purchases.

Date of experience: November 7, 2013