Best BuyReviews 1,792

NEVER EVER EVER Buy a TV From Best Buy.

Purchased a Samsung 65" TV on 07/21/2022. The rear HDMI ports stopped working 3 months later. They sent the Geek Squad Out and said the TV needed a new Board, but said it is not under warranty and I would have to pay for the repair.

You Ready! 14 Days is the warranty period.

No one ever told me that when I purchased the TV. But it is very well written on their website.

From Now on Amazon or Brands Mart USA.

I will never buy anything from BestBuy again and will tell everyone about the horrible customer service. I called and spoke to the manager and he could careless. Really careless!

Date of experience: November 20,2022

As you can see from the pictures the item it's super heavy! It requires 2 people to deliver as has glass and it's fragile!
The delivery guy left at my mailbox, I live in the 3 floor and I also live alone! How tha heck you expect me to take this alone to the third floor? Now I'm stuck waiting for someone to help me because I requested this to be delivered at my door and not at my mailbox room! Bad experience! I suggest you don't put deliverer option if you can't deliver at customers residence! Really upset here!

I connected to chat at 11:03 and the agent answered and transferred me to another agent at 11:05 with supposedly a 10 minute wait. 27 minutes later Tianna answered. I spent the next 30 minutes trying to get answers as to what the Basic Geek squad protection plan covered and what additional cost would be incurred if say I broke a screen. I NEVER got any answers other than damage is covered. WTF?

Don't even bother ordering anything with Best Buy. One star only because zero is not an option. I purchased a laptop on 11/8 to be delivered overnight and when it didn't come the next day, I reached out to their chat support. They clearly saw the laptop had not been sent, so they issued a new one to be shipped. I waited for three days since that is what the new notice indicated. It still did not show up. I contacted them again. This time they said it was awaiting "verification". Why? It was already paid for and it clearly had not been shipped. Supposedly, they escalated the ticket and I was supposed to receive an update in 24-48 hours. Guess what... no notification/update. I contacted them again today. Now the story is that they can't do anything about my order until Nov 26th. Why?!?!? That is the date the email notice I received last week said it would automatically cancel my order! They are still selling the laptop online so I assume they still have stock. I can't even order a new one and just cancel the old order because the price changed after all of this waiting and it is now more expensive. The whole thing just feels shady.

I have spent the past 3 1/2 hours with comcast-level customer support trying to find out why the oven that I ordered to be delivered & installed today isn't here & was rescheduled for 3 days from now without my consent (with a 12-hour delivery window). No one at best buy, not online support, not phone support, not supervisors, not 'field managers' has any clue how to help. A truly hellish morning this has been. Never again.

I literally hate Best Buy now.

Best Buy gave me notice of delay on the day the computer was scheduled for delivery. They then rescheduled the delivery up to TWO weeks later, without giving me an option to cancel. They have repeatedly refused to cancel the order, even though it still has not shipped. After two attempts to cancel by chat, I was later told on their 800 number that they didn't even have the computer in stock. So, the original delivery date shown on the website was never going to happen to begin with. I was told the only way they can cancel is if I had called them within 30 minutes after making the initial order. Wouldn't you think they should tell me within 30 minutes that it wasn't even in stock? Keep this in mind if you're thinking about ordering from them. Zero responsibility shown in trying to correct. It makes me think they're offering quick shipping on the website to bait you in, then locking you into waiting an excessive amount of time, with no ability to cancel.

Bought a Whirpool fridge and scheduled install to haul away our old Subzero. When the team showed up they were surprised it was a Subzero and said we need to book a special team. We book special team and when they showed up they were surprised it was a Subzero and said we need to book two separate teams. The poor organization and coordination wasted both our time and the install team's time.

I've been a Best Buy customer for over 20 years and have bought a lot of products from them, and appreciate an alternative to Amazon. The customer service has always been good... until now. I bought a rice cooker and had to wait for it to be delivered to my local store for pickup. I got it and the first time I tried to use it, the electronic timer didn't work, which is the whole point of a rice cooker. I brought it back for an exchange, but Best Buy Tysons Corner refused to and were completely unhelpful. They basically said it was my problem to resolve. Guess I will buy from Amazon in the future and not from Best Buy.

Ordered an item on sale, my card was debited within 1 minute. Then call and say not available, go to help site takes 30 minutes to reach a person who just tells me go to online chat. They locate the same item only at full price with free shipping. Told would arrive 26-Oct, today is 04-Nov and still no item and chat site will only sell me something not help me with my problem. Just cancelled with my bank. Never again!

This phone crappy and they aren't too knowledgeable about phones they sell customer service for the People who spent good money at Best Buy is horrible and BS

Customer Service is a joke. I've spent 7 hours on the phone over the past month because of a failed tv delivery. I'm a Total Tech member, but if you need help with anything beyond scheduling an installation, Customer Service has no idea how to help you. Their default response is to transfer you to another department. I have been transferred dozens of times, been disconnected several times, been denied talking to a supervisor, and been offered a gift card that proved to be worthless. Ultimately I gave up trying to work with them. Get your product, get out, and don't look back. Certainly don't waste your time trying to get help.

Recently bought a dishwasher and garbage disposal from Best Buy. The in-sinkarator disposal was defective, they did NOT have the correct parts to install the device which needed additional pieces to the tune of $ 160.00, Best Buy said we should PAY, we said NO, not our problem, a new one was again installed by Best Buy 4 days later. The dishwasher was installed, the installer scratched our hardwood floor and did not appear to very professional about his skill set. He ripped the sound deadening material while attempting to install, we had to DUCT tape the insulation in place, we then had to call our home builder to the house to show the installer HOW to install correctly. Next day the NEW dish washer had water backing up in the basin, my wife made numerous calls to Samsung to resolve the problem to NO avail. Our home builder suggested that the installer must have FAILED to remove the plug in the garbage disposal, the next day I confirmed that indeed the plug had not been removed. I then removed the plug and re-installed the drain line. When we went to Best BUY to discuss our issues we met with the appliance dept manager we were simply BLOWN off by him, he said the installers were NOT Best Buy people but THIRD party installers. This man was a total waste. Now the dishwasher is defective as it appears to have a control board issue. We will NEVER again buy from Best Buy. We invested much time and effort to resolve these issues, numerous phone calls and trips to Best BUY again to NO avail, customer service is TERRIBLE in this store in Nampa, Idaho.

Follow up on my disappointing experience with BB last year. I bought a new Android device and S-pen from this store, but was shipped a refurbished unit and no pen. After a few weeks and many letters Jon, the manager, responded and sent me a S-pen. He explained that the price I was quoted on the Android device was wrong. I accepted that and are grateful he made good on the pen.

If there is a way to give Zero star I would have given it to the Best Buy store located at the Leesburg Pike, Vienna, Virginia. The store has the worst customer service, with no intention to make customers happy or even do the least as their daily jobs. The excuse from the store manager for making me wait for 25 minutes waiting to get help is that they were under-staffed. And then the service I received was with a very bad attitude and lack of interest.

I have 24/7 coverage. I phoned Geek Squad on a Friday at 5 p.m. Two technician's later, approximately at 8:20 p.m., no resolution to a Webcam that had stopped functioning after what appears to have been a consequence of a Microsoft update. The worst part was that the second technician simply dropped - completely MIA - without letting me know that he had been unsuccessful... or even offering guidance as to possible next steps. Around 9 p.m., I called back and requested to speak to a supervisor. Some guy named "Leo" apologized profusely and said the poor service never should have happened and assured me that he would have someone contact me at 5 p.m. on Saturday to resolve. I canceled two appointments and waited the following day... for a call that never came. Evidently, this poor service was now being compounded.

On Monday, after giving myself time to cool off, I called back and spoke to yet another supervisor - since the first was "not identifiable, due to their being a global call center ". I explained everything that happened. Including that the first supervisor offered to have a technician come out and address my issue, even though I never actually received a follow up call. At this point, the next supervisor apologized and said that, for $49.99, they would have someone come out. She claimed that there was no protocol in place for waiving that fee, despite the incompetence and disruption associated with Geek Squad's technician, and the fact that I had been misled by the first supervisor. Obviously, they have no concern about negative press. And here we are.

We purchased a new washer from Best Buy online. The day it was installed, the installer damaged my new floors, door jams, door in my laundry room (new construction by the way). We have called numerous times, said a claim was submitted and that Sedgwick would be in touch. We call Sedgewick and they advise Best Buy did not submit. Essentially Best Buy does NOT take ownership and they just hope that you will give up. They have no integrity - do not purchase anything from them.

Bought a total tech support plan, only to find out what I needed they didn't do, after being told they did. Then they just refunded it without even trying to help. Called the number 'for the store', to get transferred to some call center. Was transferred by one person from the call center to the store, and talked to an employee who seemed helpful, but when I asked for her name, she hung up. Tried to call back and now was told, they could not transfer to the store. So Best Buy is so untechy that they cannot even transfer a call. You cannot call your local store. They tell you that their total tech does all this stuff until after you buy, then says it doesn't. Don't bother with Best Buy. They are the Worst Buy, and don't even have enough sense to know it.

You are an absolute fool if you purchase from the Green Bay store where purchasing and instillation is involved.

Don't purchase from them. Purchase locally where they will return your calls and service you.

I had an absolutely terrible experience with these non caring and on their own terms people.

Avoid!

A few weeks ago 2 fraudulent charges were made through Best Buy. I made 2 attempts to contact them by e-mail and was ignored. I was finally able to contact them through what they call a customer service chat. The person I chatted with did not seem to understand what a fraudulent charge was. I was asked several times for the order number, as they didn't grasp that the fraud was that someone other than me had placed the order. They asked if I had gotten what I ordered, again not grasping the concept that I hadn't ordered anything HENCE THE FRAUD. I was finally told they couldn't do anything to help me and gave me an 800 number to call. The first try, I got through, due to the wait the computer offered to call me back, and surprisingly they did call back, then hung up on me. I called again, told there was a 3 minute wait, and held the line for 10 minutes. I went through the same questions as I had earlier with the Chat line with the same results, no help. Suggested I just let the back dispute the charge. Best Buy doesn't care if you get cheated, they got your money. If they make it hard enough that you just give up, THEY STILL HAVE YOUR MONEY!