Best BuyReviews 1,792

I tried to buy a dryer today and contacted customer service in Paramus. The agent clearly was overwhelmed and did not want to help me find a machine. She said I should just come in to the store as she was too busy ion the phones and had no time to advise me. I was fresh bait I would have paid quickly and she actually could care less … so that has put me off this business for future purchases. Good service on the phone tells me a lot about the company and it's very important to me that they actually care that my purchase will be right for me. Red flags all round if they don't give customers time of day or hire agents who are overwhelmed and disinterested.

Hello, I wish to provide a positive comment on 2 of your employees at your Newmarket/East Gwillimbury store. Allow me to comment on Jeannie who offered me several options with my problematic computer. A careful assessment was made with economics part of a satisfactory solution.
My computer was then turned over to Jodi who explained how files would be transferred and a visual provided on how my my new system would look and be viewed. A decision was made to take advantage of your computer services which I know will be used in the future.
In closing it is obvious that both staff members are an asset to your organization as their dedication, honesty and level of service was greatly appreciated.

Thank you

Rick Fraracci

Please confirm that both staff members and their supervisors received this document.

I am really upset with Best Buy. I have been a loyal customer for 20plus years. I have spend thousand of dollars purchasing computers, laptops, kitchen appliances stove, refrigerator, microwave, dishwasher, wash and dryer, etc. My son purchased WIFI extenders for $138.00. He forgot to notified me. So the purchase went unpaid for two months. After two months, Best Buy reached out to me. I paid the whole balance and the late charges. I just found out that my credit limit of $4,000 was decreased to $350! Due to this incident. They refused to reinstate my old credit limit. It didn't matter my my good standing throughout the years. I will not EVER shop at Best Buy. I will take my money to any other place like P. C. Richards.

I had an issue with a security camera system return and the manager "Justin" stepped in after explaining our situation. Justin was very sympathetic and helpful and insured we remained loyal customers of Best Buy. He stopped what he was doing and took care of everything. He's a true ambassador for Best Buy. Customer Service was 5-stars and we couldn't of been more pleased with the outcome. It's nice that a company values the consumer.

I recently helped my elderly aunt purchase a stove for her vacation rental that she operates near her home. She wanted to have it delivered and installed all by professionals, and their gas runs off of propane, so it needed a propane conversion. No problem, you see, Best Buy offers this hand add on: "Delivery + Gas Range Installation with Liq Propane Conversion (Licensed Professional) & Required Parts"; that's word for word from the check box on their site when adding items to your cart.

So I double check that I have selected all of the appropriate boxes (I selected everything except for Geek Squad protection), and proceed with the purchase. We scheduled the delivery for a window after a tenant checked out and on a day where there isn't an immediate check in. My aunt is on scene to handle the delivery, install, and haul away with the professionals.

Unfortunately, I get a call. The technician is telling my aunt that we're missing some parts and that we were supposed to have purchased them separately.
1. How would we know this? It isn't listed anywhere, and it's not as if we already have the stove in our possession so as to refer to a manual.
2. The add on for install that I purchased literally states "AND REQUIRED PARTS".? So it's supposed to come with all required parts.

The technician is understanding and tells us that it's probably just an error on Best Buy's part and that once they send us the parts, they'll have him come out again to finish the install. He says that he will be calling Best Buy right away and informs us that we should hear from them regarding a resolution shortly.

An agent calls us back and accepts literally zero responsibility and basically just says sucks to be you guys, you're screwed, should have bought those parts that we never mentioned anywhere separately somewhere, sorry that you're not omniscient, etc. We bring up the purchase of installation including "REQUIRED PARTS", and she literally says, "well I don't see '& required parts' on my end" while we're staring at the language on the product page of their website. Infuriating.

She offers no help at all. Not even information on where to acquire said parts, what they need to be, etc.

Total scam. I've reached out to some consumer rights attorneys, because it is such a blatant false advertising campaign to solicit purchases. I can't even believe it.

So now the vacation rental has no stove and can no longer be booked until this is resolved, Best Buy has taken zero accountability, and I don't even know where to begin finding a resolution. Buyer beware!

Bought a washer/dryer combo for $1700 August 2nd and first available install was Sept 13th. Fast forward to today (Sept 12th) Best Buy calls me at 3:25pm to tell me the dryer that's being installed tomorrow doesn't exist and their (Best Buy's) warehouse just updated them today. I spoke with Shannon on the phone who said to give her 10-15 minutes to find a replacement and another install date (Next avail was Oct 18th or something.

They sold me an item that doesn't exist to sell. I've waited a month and a half, but don't worry, you can get another install date in mid-October.

Brought in computer for repair. They called later and told me it needed a new motherboard. Okay I said, they had one in stock and could replace it. 24 hours later, no updates online and no return calls. And you literally can't call a store for anything.
Got someone at a call center who told me they have to order the part (that was in store) and were waiting on a label? Their call center can't even call the store?! Terrible customer service when even the call center can't contact a store. Best they could do was to request an update to my online status which was still sitting at 'we received your device'. They hadn't even updated my status with the diagnosis they called me about a day before. And was told to replace a part that they had on hand was 7-15 days?! What? Brain surgery doesn't take that long.
Why pay for a $199 service when you don't receive any service? Scam.

The worst service ever still waiting for my TV to be delivered was suppose to be delivered between 7 am -1pm its 16:33 and still waiting called best buy 3 times the first agent just told me he will call me back with updates and never did the second one just hanged on me after been on hold for 18 min and the 3rd one helped me out and called the driver 3 times and never got an hold with that driver it's 16:33 and I still haven't get any message no call from best buy to let me know what's going on I paid for a instalation for the tomorrow September 8th and I it looks like the TV won't be here for that what A rip just very upset and dissapointed my order no is Order #
BBY************** I will definitely post this on social media what a horible service

I've been a long time customer. Very pleased with their services and products. So much in fact, I decided to get a credit card. Well, I found out that a certain product was available for pre-order and it's super limited edition. So I pre-ordered it and was super excited. It comes out tomorrow. And yesterday, I got an email saying they're having troubles processing my payment. What? Turns out, when I pre-ordered it, and paid for it, they took it, then reimbursed me a few days later to make sure I could afford it? And apparently that's their process. I was never told until yesterday. Now I have no funds for the product and now I'm going to lose it completely. Insanely stupid system, idiotic rules, and horrible communication. Never has some place I loved became the most hated so fast in my life. I hope Best Buy goes bankrupt and I strongly encourage everyone to avoid the store at all cost.

Based on my experience, as well as the vibes of numerous blogs and complaints listed on the internet, Best Buy has terrible customer service and very poor business practices. Where they got this stuff if beyond me!

Sure it was a good price, but after 6 ( yes) failed deliveries including 4 no shows, i still do not have my appliances 3 weeks after the original delivery. Run around, incompetence, lies, and broken promises on make good and still in the same spot. Lesson learned- pay a bit more somewhere else and at least get peace of mind you will get your product. Never more Best Buy. Change your name. Its a lie too

If I could give zero stars I would. The customer service is seriously misnamed- "customer we don't care" would be more appropriate. I have spent thousands of dollars with them over the years and will not spend another dime. Amazon, Target, Costco, and Walmart should send them a big thank you since I will spend my money there. I spent 1500 dollars on a camera and got the run around when I questioned their return policy- never again- what a joke. It's no wonder their company is suffering.

I have made a LOT of purchases from Best Buy over the years. So, I was convinced to purchase the "Total Tech" package which "supposedly" covers ALL electronics in my home even lightening strikes. Not so fast, I say.
Storms in Texas took out 2 of my TV's. So today I called Best Buy here we go. There is NO coverage. They will come to your home, test the product and replace that part IF they have it in stock. Furthermore, there is a fee of $49 for them to come to your home. $213.14 is the annual cost for this outstanding service which is NOT what they are selling you. Might I add that it is also nonrefundable, for this "all inclusive replacement service" and it was all a total lie.
I was on the phone and talked with 3 people, each one telling me a different story. Add to the fact that the coverage was not legit, they don't even have all my purchases listed such as a Toshiba 65" with Best Buy tags all over the back of it. So, I am uncertain just how many of my purchases are not listed. Yes, indeed.
I know that I will never EVER enter a Best Buy Store again. Now, I understand that Best Buy does not care about one person but nevertheless, be aware. DO NOT buy any kind of protection plan. I can assure you, it is not what they are selling you.
The sad part is that I always believed BestBuy to be reputable and customer friendly not to mention helpful. And, now I think back and realize that I have never had anything repaired there although I have taken items in. There have not been a lot of returns but the few I have had resulted in my purchasing a new product along with that "it cannot be repaired" line. Never, EVER a successful repair.
So Bye Bye Best Buy from a very loyal and good customer. No more.

I ordered a Geek Certified computer that Best Buy sent me that WILL NOT EVEN START UP! I HAVE BEEN ON THE PHONE WITH THEM ON CHAT WITH THEM FOR HOURS AND NOW A MONTH trying to get them to have UPS pick this up. I had shoulder surgery can't lift more than 5 pounds. They shipped me a bad laptop. I received this email. BUT NO ONE COMES and UPS says they didn't get a pick up.
Hi Michelle,

Thank you for choosing Best Buy.

We have set up a 1 pickup attempt with UPS to have the damage item return to our warehouse. UPS representative will come and pick up the item from your location on the next business day. Please have the item ready. Please check the return tracking number online or call UPS for more information as they do not provide us with specific time in a day as to when they would pick up the package. This is your UPS pick-up tracking number 1Z*******R*******

See full details of our Return and Exchange Promise at
You can expect the refund within 10-15 business days from when the Return Center receives the item. Final posting of the amount will depend on your bank's processing. It will usually take one billing cycle.

We appreciate your business.

For any other concern, you may visit our Help Center at
Sincerely,

Sarah
Best Buy Customer Care

They miss all the appointments. The scheduling department doesn't even communicate the appointment to customers. I was sitting home waiting for nothing several times until I contacted the service company directly and Best Buy was still trying to schedule a service that the subcontracted company had already completed - pathetic. Now I have been waiting for nothing AGAIN 3 times for my second and last installation booked with Best Buy. Employees at the store are even worse. Inpolite and unhelpful

I bought a TV at Best Buy on Sunday, 7/17/22. I was going to pick it up in the store, in Durham NC, but the sales person told me they could deliver it free the following Friday. Today is 8/11, and it's the 5th delivery date that Best Buy has provided me, and still no TV. No call to let me know it isn't coming, just no delivery. I actually did receive a damaged TV on the fourth delivery date provided. I will absolutely never purchase anything from Best Buy again, and that's where I've purchased appliances and computers over the last decade or so. I've now ordered the same TV from Amazon, and I trust that they will deliver it to me. How has Best Buy gone SO down-hill...

HORRIBLE CUSTOMER SERVICE

I am truly shocked how horrible my customer service experience was with Geek Squad about Samsung - 6.0 cu. Ft. Freestanding Gas Range. Return and exchange support to happen seven month ago. They still fail to do so.

The *******289 and the stores don't talk to one another. I have had many delivery dates and still return and exchange did not occur. I have talked to many different reps and everyone says the problem has been resolved. They were all wrong and I am the only one paying the price.
I asked to speak to manger they refused to transfer me. I am stuck with not fully function gas range.

I am very surprised a large retailer would be so unorganized and treat a customer that expects a product to work properly.

I ORDERED 3 AMAZON ECHO DOT(4TH GEN)SMART SPEAKER ONLINE@ 19:99 EACH BUT AMAZON TOOK $29:99 ON EACH FROM MY ACCOUNT. NOT THE FIRST TIME BEST BUY WOULD DO THIS. THEY DID SIMILAR THING IN MARCH AND WHEN I CALLED THEIR CUSTOMER SERVICE, THEY APOLOGIZED AND REFUNDED THE EXCESS THEY TOOK FROM MY ACCOUNT. PEOPLE SHOULD BE WARY OF BEST BUY WHEN IT COMES TO THIS PARTICULER PRODUCT.

DO NOT PURCHASE FROM BEST BUY.
UNFAIR BUSINESS POLICIES. DONT GET RIPPED OFF. AVOID BEST BUY.
I purchased a simple $500 laptop on line from Bad BUY. It was to be shipped to my home. I received numerous emails informing me that it is shipping, then updated to delayed, then another "arriving soon" then another "delayed". It is a nightmare attempting to speak with a human being for customer service. I call local store. They say cannot help me because it is "shipping" to my home. 10 days later it arrives at my house, box damaged, re-taped. I did not open the box. I take it to local Bad Buy store. Tell them this is how it arrived to my house. I do not "trust" this electronic device/laptop when it arrives like this. They open the box. The internal box that holds the computer is dented/damaged. Person at counter evens says, "Yes, I would not trust this, wow." They have the exact same laptop at the store. The store manager tells me that he CANNOT give me that some computer because it is no longer "on sale".
WHAT? ARE YOU SERIOUS?
AFTER ALL OF THIS, NO FAULT OF MY OWN AND YOU WANT TO CHARGE ME A HIGHER PRICE!
GREAT customer service Bad BUY! I will go higher up. You have not heard the last of me.
Do not go through the poor experience I have had.
Make your purchase somewhere else.