Best BuyReviews 1,792

There nothing special. I had poor custmer service, both in the store and on line.
The prices i rather high. Geek squad what ever--for get it. Smart dumb jokes on sales. Prices $ very high. From 2010 to 2013 8 stores closed down. I dont shop there any more. I got some good deals at SEARS.

Zero Stars for Best Buy of Palm Desert the absolute worst place to go for repairs of any kind in the desert! I brought back a repair that they did that worked great but needed some fine tuning that they told me about beforehand. Came back to pick up my fairly New Laptop and they said it went Blue Screen and was toasted and there was nothing that they could do about it and that was it they could not give me back my laptop that worked good when I brought it in and now it was toast! I demanded all of my money back and they told me that they could only give me back just part of what I had "just" paid them for their repair contract, etc. I demanded again and finally got the top manager to refund all of my money and I went home and fixed the damn thing myself and I don't have clue about computers and Now it works better than ever! These people are GED rejects one and all!

Best buys customer service is slipping, I recently had a auto starter installed into my truck it was supposed to take 2 hours to be done, I waited for 6 hours and after hour 3 I complained and the service bay told me to wait and I didn't have a choice, just sit down and they will be done when they get done. So I sat down what could I have done my truck was torn apart and eventually they finished and I left. Needless to say I didn't buy my parents auto starter there or my wifes for Christmas. I had a appointment and they could care less about their customers. Their service is about the same as Kmart and other older chains that have been beaten down by the public demands for excellence.

Order a Verizon cell phone for my spouse during their Black Friday event of 2013. The price was great. The ordering process went very smoothly.

Called my local Best Buy asked if they had a certain Blu ray player and asked if I could have it put on hold until the next day She said only if I paid for it first. I said fine and gave her my CC info. 45 minutes later 1st email thank you, 5 minutes after the 1st email So Sorry we don't have the item you paid for, inventory glitch blah, blah, blah. Apparently the order takers are glued to their seats and don't have anyone to do a physical check. Oh but wait I could wait 2 weeks and they could probably get me one.