Best BuyReviews 1,792

The prices are always too high at Best Buy. I used to love going to Best Buy till about 5 years ago. But ever since 5 hours ago Best Buy has been a place where people are not very friendly. They really don't help you. And act very obnoxious if you are not educated about a certain technological thing. Overall I prefer other stores.

Hello,

I am contacting you regarding exemplary service I recently received at the Best Buy store located in Homestead Pittsburgh. While looking for a wireless router to boost my internet signal I spoke with a sales representative named Dustin. Dustin was very informative on the different types and brands of routers, and spent significant time discussing each option. Before speaking with Dustin I had very little knowledge on routers and was unsure of the type of product I needed. His time and advice was very important in my decision on which device to purchase and gave me a better understanding of the product that I was buying.

Along with Dustin's superb service, I also had a great experience with the customer service desk while making a return at the same location. When returning a computer docking station, that I found to be incompatible with my laptop, the product was retuned without hassle and I was given a full refund. I was very happy with the employee's understanding of my situation and the time they spent with me in finding the correct product for my computer.

I am bring this to your attention because the service I received from both Dustin and the customer service desk have led to my return to the Homestead store several times, and due to my experience I will continue to shop at this Best Buy location.

Thank you

Though a very organized outfit, they have something to be desired with prices! Why should it cost me $200 to just have a membership for computer repair. They used to charge $75 for the same exact thing. Guess they need to make money. Also, their return policies stink. I dreaded ever having to return something for they act like as if you kicked their dog or something. I don't need that and I especially don't need to pay higher prices on things either!

I have trouble locating things I am there to look at and I don't find help unless a manager passing me.

For anything computers. I like Staples, smaller store,. Immediate help.

Best Buy exceeds my expectations EVERY time! I can not say enough about their sales techs. There has never been a time that I have went in with a question that they have not taken the time to explain something thoroughly, It's as if I am the only one they need to help at that time when clearly there are many others. The Geek Squad! OMG... wonderful! Personable, easy going, explains everything. Can you tell that I love Best Buy. Did I say that yet? I Luuuuuv Best Buy.

After buying 3 devices at 3 different vendors- and then having to return all 3 devices-due to each one having a different issue-example-firmware- constant auto photo taking- wi-fi issues. I then attempted to contact this firm in Doral Florida. The corporate number that is plainly listed- is answered by someone that cares nothing-and rather than transfering the call to someone that could have resolved the issues. Told me to go on line. I did- all that occurred was a drop down box- that I submitted about 10 times- and no one ever responded to.
After 2 months- as a fluke- I sent an e-mail to their HR Department- some lady did respond. First she was abrasive-rude- and accused me of fabricating things. I finally realized that after I filed a BBB complaint-I was beating my head a wall.
The phones are beautifully made- the pro's are gorgeous creations. The cons memory 4gb- now they have a new one 16gb- but in lieu of the way this firm does business- for the same $200-$300 I can buy a Motorola or an Asus phone with 16gb- and better spec's and nit have to be called names- and subjected to unruly staff. Call them-average wait time 1 hour before someone answers- guess when you make your money in South America- and then run a 2 person operation here in the USA - I probably wouldn't care either.
Folks- don't take my word for it. Research this firm- the complaints are numerous- and the spec's for the cost and memory base isn't worth your time.
You heard it here- but do what you wish- you may get lucky and get a decent device or the customary lemon.
Disgusted- and furious- but ultimately a waste of energy- time- and really was not worth it. So much for principle. Guess Blu has none.