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Best Buy Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.
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I bought a laptop at Best Buy. I had a problem that they kept my laptop for a few months trying to get it fixed. But when they couldn't in time they replaced it and gave me a credit. So they are a company that takes care of there customers. Good Job Best Buy.
When cable went all digital on April 2016 we bought an antenna for my fathers room since with a digital box we couldn't control that my dad would fall sleep with the tv on all day since the boxes don't have timers, anyway I bought the most expensive one which is over one hundred dollars but it didn't work amd even with the receipt in the original box, Best Buy will not give me even store credit after this awful experience we went with the digital cable and 2 controls. Be very careful with this merchant, I WAS a long time customer but no more.
I had a great price on Amazon for LG Bluetooth Device for $89 and Best Buy sold it for $149.99. They matched Amazon's price and the clerk treated me well.
Always a good experience at Best Buy. No problems.
Has always been my offline electronic store of preference. Every time i am looking for electronics, it is at best buy where i actually find it and at a very good price. People there are very professional and work motivated, so you are never on your own.
I don't think I will buy a TV on ebay, from Best Buy. I had trouble with a 4K TV and I need the sales receipt to get it fixed. If I had bought directly from Best Buy I don't think it would have been a problem.
I bought my camera and tablets there. All are authentic and in great condition. Very reliable website
I tried to return a new item for a refund, it was packaged in its original box with all of the items it had when I bought it. After about an hour of heated conversation with the customer service person, his manager and the store manager, and a getting larger by the minute crowd listening, they finally refunded my money. I have not been back in any of their stores since.
There is always someone nearby to help and they ask you A LOT if you need help with anything. It just seems like they have less and less of a selection every time you go in and the selection they DO have is way overpriced. I have gotten some nice, long lasting items from there and it has some great quality electronics, but where are the rare Amiibos and stock that was great before?
Always have a wonderful experience with Best Buy, whether online or brick & mortar.
I will never shop there again. I had to go back twice because they sold me equipment that did not match what I asked for. The store I went to is in an enormous shopping center, and I had a very hard time finding the store. The voice mail said it was "next to...[another store]". It was no where near that store. I kept trying to get a real person at Best Buy, and was on Hold forever. When real person finally answered, they were not able to give me coherent directions. Best Buy is a crock.
I've never had a bad experience with ordering from Best Buy. Always on time, always what I ordered, and easy! Fantastic quality.
THERE IS NEVER NO ONE WHERE YOU CAN FOUND THEM YOU HAVE TO GO LOOK FOR SOMEONE,, BUT THE STORE IS ALWAYS CLEAN... AND THE PEOPLE ARE VERY HELPFUL WHEN YOU CAN FOUND THEM...
They carry more than just what's available in the stores so better chance to find what you want. Descriptions can be a bit conflicting where one product could be as needing assembly but as a single piece. It's a good place to start when checking things out.
Best Buy reminds me of Crazy Eddie. The site is in existence because of its well known stores. The merchandise is overpriced and who wants to go through the hassle of disputing prices after the fact. Avoid this mouse trap.
On 8/15/2016 I purchased an iPhone 6s from bestbuy.com. My order was initially declined and immediately canceled (even though I got a follw up email giving me 24 hours to correct the problem). I corrected the problem within no more than 45 minutes and re placed the order.
Bestbuy.com was giving a free gift with the iPhone. That free gift did not go with the re placed order. Apparently I would have had to refuse the order and start the whole thing over again. I just learned that would take quite a bit of time but I'll get to that.
When. I got the message from UPS that it had been shipped, I immediately called them and had it sent back. I did not do this so that I could re place the order, I ordered one directly from Apple, but rather because I found the fact that the gift didn't carry over unfair. I intended to return the iphone and forget about it.
What lead me to write this is the day after I returned the iphone, I got a message from UPS that I was going to receive an order the next day. I called UPS to send it back but it was already in transit. I called Best Buy to find out what happened but their "computers were down". When I virtually accused her of lying she said they had been down for a couple of days. I guess the Geek Squad is having an off week.
Now I have to take off another day to refuse the package. Even though it requires a signature who knows what their next lie will be. When buying an IPhone shop at Apple. Its a bit more but for a protection plan its a flat $129.00 rather than $11.00 a month, they have a free set up session with an actual person and fantastic customer service. Like many fellow reviewers, I found Best Buy nothing short of despicable and lets face facts.
Never knew about Best buys deal of the day offers and if you have time it's worth checking them out. I got a skylanders starter pack for a great price when it first came out and a Asus tablet for super cheap. It's just one of those things you have to be lucky enough to stumble upon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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