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Best Buy Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.
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HAVE BOUGHT A FEW BIG TICKET ITEMS THERE. NOT SOLD ON GEEK SQUAD EXPERTISE. PRICES USUALLY HIGHER THAN aMAZON. I VISIT THIS PLACE LESS AND LESS.
Sometimes you can get lucky, the stores are nice. The people or geek-squad are complete morons probably an 80 IQ if not lower. I have been in IT for over 25 years and the things I heard there you can't even make up.
I do browse occasionally thru the stores and compare. RARELY will I buy anything since the prices are too rich for me. There are better deals to be had in other electronic stores. But hey- it helps me to inform myself about products. The best I have gotten so far is buying the booklet from Consumer Report and researching the various products from the booklet and internet reviews.
This is a great company! They go out of their way to make the customer happy! Keep doing what you're doing!
Every Best Buy I have visited has knowledgeable staff, good quality merchandise, reasonable prices, and enough registers to get you out without long delays. My favorite store for electronics!
I bought an item online, they shipped it to me and I found it was not working so they simply told me to return it to any local outlet and they will provide me with a refund. This relates to 30 days or less.
The downside to Bestbuy is the local stores don't have much of everything in stock as they get what they get from their main warehouse so buying online is usually where I have to go to buy from BestBuy but returns cost nothing and there is no RMA's or hassle providing you do it within 30 days. 4 stars for BestBuy as its a good store but it doesn't carry everything locally.
I shopping there some time ago, I received a good customer service.
They are great for their sales, selection, & service for all sorts of electronics including TVs, computers of every form & function, & cell phones, then there are all the CDs & DVDs
All you have done is run off the heels of future shop and your ways of business has not changed its growth. Unfortunately I will never do businesswith them and suggest know one else does either.
I will never shop there again neither will my family or friends. I was denied service because I am white.
I had some experience with small issues like few broken pixels on my laptop, or not working buttons on my PS controller, but that is nothing comparing with the customer support and wide range of products they offer. Still the best offline shop for electronics.
Buying an appliance. It is great to be at a store for a major purchase and the people were not just polite, but a Nice Polite and they are well educated on the products they sell and surprisingly aware of what their competitors are selling.
I cannot believe how bad the customer service is for Best Buy. I went in to the Tualatin, OR store looking for a home theater projector. I went to that store because it had a big Magnolia section. After telling the salesman what I was looking for ( a projector for home theater with HD and wireless HDMI) he showed me two projectors. He went over the differences and what each was best for. Based on his review of my situation, he recommended the Sony projector for $2000. Added the ceiling mount and install etc. I again asked if it was wireless. He printed the page for me showing it was. Install date almost 2 weeks out, so had to have patience. Day of delivery, time frame between 8 and 12. Several calls during the morning from installers they were having problems with their previous job. Finally said they would tell the customer there they could not do it and for them to get in touch with the store. When they get to me, they said they had never seen a projector like that one. They had never heard of wireless HDMI. They started looking over the documentation trying to figure it out. Turns out the projector does NOT have wireless! So after an hour they pack up and take everything back with them. Spent most of the afternoon on the phone with the store (ie on hold waiting to speak to someone) to figure if they sent the wrong projector (they did not) or the salesman was wrong (he was).
So now no projector, and unable to get my money back. 2 hours spent with store manager yesterday an exercise in futility. Two allmost one hour calls to Best Buy Corporate I now know there on hold music almost by heart. I will never make this mistake again.
When you can't order online and wait for the items to arrive, you can get them from Best Buy and have them price match for you. Nice!
I really love going there always. Nice people nice service.
I went to buy a new laptop a few weeks ago and now I visited the store yesterday and saw the same laptop cheaper. I talk to the manager and he give me some money back! Awesome! Thanks!
Maybe they need to hire more people or somehow work better as a team. The people there seem worked to the limit and they are still polite!
I ordered a printer, just an ordinary $60 printer with free delivery, it was delivered in less that 24 hours
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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