Best BuyReviews 1,792

I ordered a Lenovo laptop online at BestBuy.com where I was able to easily enter 10 gift card codes and a credit card number to complete my purchase. I expected the process to be difficult, but it turned out to be incredibly simple and fast. The website allowed me to keep adding gift cards to pay for the laptop, which I did because I they ranged in value from about $25 to $80 and the laptop cost was $550. My gift cards total was just $5 shy of the total bill, so I had to use my credit card for that small balance. That was easy.
They also offered choices of where to pick up my laptop or to have it shipped to me. I selected the pick up option nearest me and they gave me both email and phone text alerts when the laptop would be ready. I ordered the laptop late at night and picked it up the following morning while in between errands. Perfect!

The rewards program is neat (I've forgotten what it's called). I think you have a longer time to return, and various other benefits if you are a member.

Nothing wrong with best buy but I prefer Amazon.

I bought a lot of my things here, and I loved Best buy. It is my anniversary tomorrow and I order a phone for my boyfriend 2 weeks ago, just to make sure it arrives on time. The first phone which arrived was working for 1 hour and died. I returned it to store, wanted to buy the replacement they told me to order it online. Second phone arrived today seal was broken and piece of charger missing from the box. I called customer service and they were really polite, but absolutely did not care about understanding the customer. First of all there was no discount offered at all (as a part of apology by customer service) I asked to talk to the manager and he/she did not want to come to the phone. The representative kept apologizing (it was not the guys fault anyway) and he was really polite, but his hands were tied, and even when I said please tell the manager they will lose the customer and they destroyed my anniversary, there must be some kind of policy for all this mess. Nothing. Not only that you are uncool, but you are really unprofessional. Just a small comparison, Amazon was 1 day late with the delivery (not 14 days, 1 day!) and they gave me 50% discount for being a loyal customer.

I had chosen to auto-issue rewards certificates in $20 increment. Best-buy issued a certificate worth of $100 for my rewards (I was expecting 5 of $20 certificate) and now I want to buy items for smaller amounts (like $20 cable) for which I cannot use this certificate. Best buy representatives told me that there is nothing they can do to help customer. It's the worst service I have received from any retail store. I will just go and return items to best buy (so I don't have deal with this worst rewards system) and will never shop again at Best buy because at other retailers, I can use the reward points the way I want to and Best Buy simply cannot do that. Horrible service by Best Buy...

Not a question. This place ha NO customer service. I have been trying to get a dryer delivered for 4 days. The first time they went to a different town and stood outside an apartment building for 20 minutes and didn't realize there was no apartment number on the building. Customer service then states they will call back, that was a joke. Took 2 days off work to get this dryer and its 4 hours late on the second day and they said it will be here in an hour. So a dryer that costs $399 plus delivery charges costs me $800. So I have a case number now. Called for a supervisor and was refused that, supervisor is suppose to call me back. Heard that one before, especially with Best Buy.

I've shopped Best Buy for many, many years and believe it or not, never had an issue with anything I've bought! I don't think I can say that about very many places. Their workers are so knowledgeable and friendly, I know, there's always a few that aren't so much! But if one isn't helping enough you can bet that there will be another that will in no time! I've found them to be very honest with me about which is a better deal or product. They don't try to sell me the most expensive, just share what they know and what the customers find to be the best buy for their money. I like that they have so many employees at each store so it's never a problem getting help or asking questions. Their prices are competitive, and they'll even buy back and give you credit towards something new! Love that part! I think I've bought every piece of electronics and appliances I own there. I'm one to shop around for the best deal and it keeps bringing me back to Best Buy. Plus I don't think I've ever had to pay for shipping on an item, so why go out if it's delivered right to your door? I know they've had to close several stores, I just hope they don't close mine! Highly recommend.