Best BuyReviews 1,792

I bought a 48" Toshiba led T. V. After 2 1/2 weeks, the screen had a purple line top to bottom about 6" from the left side. We tried to take it back. Best Buy has a 2 week money back policy. I missed it by 2 days. They said it wasn't their problem. I had to call Toshiba. The t. V. had a 1 year FACTORY warranty. They wanted me to package the 48" t. V. up, pay for shipping, & send it to California from Alabama. Toshiba would check out the t. V. & let me know within 60 days if they would take responsibility or blame it on me. I chose to keep the t. V., never buy another Toshiba product, never buy anything from Best Buy, & tell everyone I know about my experience.

In my opinion, Best Buy is positively the " bottom of the barrel "as far as electronic stores are concerned. I held 15 minutes to speak with someone in the Geek Squad (an appropriate name). Nobody ever answered the phone - the same thing happened when I called back to speak with a sales person, manager or any HUMAN BEING! I then called the toll free number and finally talked to a knowledgeable individual. After explaining my plight, he called the store number that he had available and, together, we held for one-half an hour with nobody ever answering - only spoke to an automated device. Finally, I suggested that we give up, because I was tired of holding the phone and was ready to prepare dinner. He was very apologetic that he could not assist me further and gave me the number of Executive Offices I plan to call them tomorrow and put in a formal complaint. This entire situation is bordering on the ridiculous. I guess the people at your Veterans Blvd., Metairie, Louisiana store just did not want to work, so they put the phone on robot mode and had a party in the store. I will never purchase anything from Best Buy or any of its affiliates again. They may not need my business, but I surely do not need them. In my opinion, they should go bankrupt. I will purchase any future electronic items from A-1 Appliance.

Recently had 2 experiences with sales "associates" at BB:
Told sales person I wanted to get a holder for my TomTom GPS. Guy promptly picked out one that only fit the Garmin. I noticed the pic on the box and found the correct one my self.
Next, went to another BB and asked for an adapter to fit an older monitor to a newer computer. Salesperson showed me the one they had-it didn't look right, so asked one of their
"geek squad" if there was any other option. He promptly sold me a $49.99 gadget for connecting extra monitors. Of course it did not work. Spent hours on line finding the correct connector-finally did-for $4.95.

Just went to Best Buy to replace the laptop power adapter I lost during a move as I needed it quickly. The guy who "helped" me was unbelievably arrogant, and on the verge of being rude. I was professionally dressed, and I am a pleasant, calm person. His arrogance almost made me leave the store.
Also, Best Buy prices are outrageous! I could have replaced the adapter on line for about $10, but Mr. Arrogant said the only one they had that would work for me was over $55.oo. Since I needed it quickly, I got it, but then when I got it home it didn't work.
I will never go here again. Horrible customer service and prices!

I ordered an oven from Best Buy last month and I will never order another appliance from them again. The day of delivery I waited at home but no one arrived or called to give me an update during the delivery window. I had to call best Buy Customer Service and wait on hold till they could contact the distributor. I was informed that they were running an hour and a half behind schedule. Two hours later while out picking up my children from school I received a call from the delivery men saying "we will be there in 15 minutes and you'd better be ready for us". Needless to say I was furious that I had waited all morning and now they had the nerve to tell me I'd better be ready. The oven was delivered and installed but a few days later when reading the user's manual I realized they did not install the anti-tip bracket on the oven which is required by Federal law for safety reasons. I contacted customer service once again and made an appointment to have the anti-tip bracket installed. Fast forward to the morning of my appointment and I receive a phone call from he technician asking what he is supposed to be doing for me. When I told him I needed the anti-tip bracket installed he told me he doesn't have them and won't be able to take care of it today. I am seriously disappointed in the Best Buy Customer Service experience.