Best BuyReviews 1,792

I ordered a part online to pick up at the store the following morning. It was 'in stock" at the time I paid. The Store says it opens at 9 am. I arrived at 9:10 and went to the Customer Help desk. The child behind the desk let me stand there for 5 minutes before she even acknowledged I was there. I asked about my order and her response was "The computers aren't up yet, you'll have to wait." So I waited. Once the computers were up, my product - for which I had been charged and had the receipt to prove it - "wasn't available". I tried to explain that I had ordered online and been charged and she became petulant and rude. I asked her to check in the appropriate department and her response was "If they had it, it would be here already." So, I requested a supervisor. When the supervisor came I politely asked that she accompany me back to the department in question to see if my item was there. She did and it was - right on the shelf in plain sight! I grabbed it and walked back to the desk with her. I said to the child "I was back there, just as I said." and the supervisor then had the audacity to reprimand me and order me to not 'speak to' her staff. I took my part and left and I will NEVER go back.

I purchased a MacBook pro a couple years ago and the battery is dead has to be plugged in constantly or else it has to be rebooted immediately. I tried calling to get a price on a new battery and was on hold for a half hour before they disconnected me. I then contacted a best buy agent online and was told by them that they couldn't give me a price and that i had to visit the store or call to get a price. I live over an hour away so stopping in the store is not happening and each time i call i end up on hold and being disconnected. It is like they don't want my business. I have spent over 5 grand with them and will not spend any more! I recommend whoever reads this doesn't either.

Over an hour and on hold again trying to talk to a supervisor of customer service. I ordered a product at the store that had to be shipped to me. 5 days later it is returned to the warehouse 2 states away. No calls, no emails. I called several times to customer service to have the product reshipped to me. Cut off at one point waiting for a supervisor. I called back, half an hour and still trying to get the issue resolved. This will be my last try using Best Buy. So much for the brick and morter stores. It is Ebay.com or Walmart.com. Terrible, terrible, terrible customer service.

Purchased a dishwasher from bestbuy.com. Delivery was scheduled 10 days out. On delivery checked the website and it originally said order was being prepared. 1 hour later it said order needs to be rescheduled Called customer service, spoke to 9 different people none of whom knew why the order needed to be rescheduled. Finally asked to cancel the order and get a full refund. That only took 5 different people to talk to. Very frustrating and very difficult to deal with people who are clueless.

We were looking for a computer with a built in web browser, and on their site, we found a 48" Sony with a built in browser for $379, so we ordered it. When it arrived, the "web browser" was a set of select web sites with (mostly) pay per view movies. After a day of frustration, we called "best buy" to return it, and they informed us that they knew it didn't have a browser, and to bring it back, and they would find one "comparable". What my wife came home with was a 50", that she had paid $80 more. I had assumed we would be traded even for their obvious misrepresentation of the product. But with no shame they talked her into throwing good money after bad. Stat away from this den of thieves. They would steal the gold from your teeth, if they could.