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Best Buy Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.
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We order the product over the phone and pick up with no hassle. I really like the bestbuy.If you need some electronics and you need it on the same day.
This is the place to come.
I have been shopping at best buy for a few years. In the last year I bought 2 Samsung tablets for my grandson and myself as well as a Sony camera. Customer service was very good. They have changed their return policy from 30 days to 2 weeks and that isn't enough time to check something properly. I also bought a LG large screen TV and it had a sale sign with free DVD player. I started paying and they said it had ended and refused to give me the sale price or dvd player. I was very upset and ask for supervisor. They would not give me the sale. Normally I would have left the store buy since I had been there so long and all the trouble I did buy it. I didn't go back got a couple of years.
I really like their "geek squad" for assistance with any product purchased at best buy. There a good assortment of prints and they carry ink for all printers. If not in will order for you.
This is a great store, and I hope is stays in business. The service is excellent and Geek Squad - you rock.
Love this store just got approved for my credit card. Not only do they have payment plans but they also make sure that you are satisfied with your product or its money back guarantee and they reallly give you your money back so big thumbs up too Best Buy
I enjoy going on Best Buy's website and looking to see what their deal of the day is, they always have great deals! If it's something I need/want I can order it quickly and have my husband pick it up on the way home! Works perfectly! Oh not to mention, Black Friday sales, some of the sale items can be purchased online and you don't have to fight the crowds! (Not all sale items but some!)
I buy all my house appliances in Best buy and all is good. The price is great deal. I dont have problem if i buy in the store or online.
Had to purchase a few e-gift cards for a contest my company ran. When I went to check out online it told me that some information was incorrect and for me to correct it. Only 1 problem, the site doesn't tell you what information they think is wrong. I verified the information and tried several more times. After about 10 minutes of frustration I called customer support. The first time the automated message told me that they cannot assist with purchasing gift cards and disconnected. The second time I called in i just his 0x4 to get to a human. After 20 minutes and 6 different transfers I was connected to a person who said they could help. They put me on hold, AGAIN, and 5 min later the line went dead. GREAT CUSTOMER SERVICE BEST BUY. YOU SUCK!
I bought a Iphone 7 plus. The salesperson told me there was a $500 rebate on the upgrade from my (less than two weeks old) Iphone 6 plus. So I upgraded.
The rebate was $248 and nobody will take my calls. I went on their website and Facebook and saw other similar complaints. I posted a review and complaint that no-one answers the phone and the website has no alternative but to call the store.- My reply was a link to the website. Never again will I buy anything from Best Buy. They turned me from a huge fan to a avid critic in one transaction.
I've bought 6-7 electronics from Best Buy with no hassles with a return, and once found an item cheaper elsewhere and they promptly matched it
I've had them for 3 yrs., and gladly renewed for another year. Overall they've solved MOST issues on the first try. Yes, at times they have to give it another go. But they DO solve it in the end. So it doesn't change my 5-star rating. And they always ask if you need further help before disconnecting.
Wonderful items! You have tons of choices, delivery is fast, I've found quality excellent & whenever dealing with store personal they're always friendly & helpful.
Their support team is very helpful for any kind of situations. They solved my delivery problem in a short time.
Ordered a computer with these guys, picked it up, after ordering online thru website, customer service was good, and able to pick up quickly. People there, helped me, with any questions I had.
The prices are was lower, jeez there are things cheaper up to 50% than in the stores lol. You got ourself one more honest customer ;)
Everytime I buy something from Bestbuy i regret it. Its not the worst store at all, but their prices are meh and they don't usually have the products I want in stock. I usually buy just for convenience sake and regret it later. Oh well. They have really good returns policy I'll say.
Our non-profit had an account with Best Buy. One day myself and the board secretary went into a store to buy about $600 worth of merchandise and they would not take a check from us. No, we don't have any problems with finances or bounced checks. They reasoned that since we don't write a lot of checks we were going to bounce one on them. To HELL with Best Buy. Our organization and I individually will NEVER, EVER set foot in another store or look at their website. If they were on fire I would not spit on them.
Have always had a very good experience at Best buy. Knowledgeable and helpful staff. Will definitely be returning in the future.
Bestbuy website shows different prices then instore item its very bed that you see one price and then another price instore
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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