Best BuyReviews 1,792

I ordered two laptops for my kids for Christmas. They told me I'm have them in two days. I received a notice several hours after the order that my order was delayed. I called to cancel my order so I could get different items. I was assured by the representative that I would have them before Christmas and not to worry about it. One of the items arrived as promised two days later. I assume the other one was on the way. I had check tracking and it said a label had been issued. 4 days later I called to find out the tracking status. They said they weren't sure it when it would be there in maybe I should call the shipper. I called Federal Express Federal Express said that the store never called them to pick up the item. I called them back they told me that they were doing The intercept in measured me it would be there for Christmas. It is now December 27th and the item still has not been picked up and they will not let me cancel the item. I have to wait till it arrives and then return it at the store. Don't waste your time with bestbuy.com you're better off dealing with other people.

Had MAJOR problems with Best Buy today. I attempted to order a tablet (IPad). When I reached the order screen and prepared to make payment, I received an error stating the item was no longer available. I chatted with a BB rep, who said I should try again because he showed it to still be available. If that did not work, try again and call BestBuy I was still not able to order, so I called BB and was informed that the item was not available. Thereafter, the item was no longer available on the website at that price (listed for $80 more), and other options were also increased in price by over 10%. Ordered an alternate option. Subsequently received a voice message from BestBuy needing info. I returned the call and spent 45 minutes on the phone attempting to determine what the issue was. I was bounced between 3 different reps, all of whom said they could not help (despite the fact that I provided order # and the BestBuy reference #). I then attempted to chat with BestBuy, and the response I received was "I see that the case is open they are still working on this issue I request you to wait for a couple of days."

Wow - really great and effective service. This should tell you all you need to know about BB and their customer serice...

If you need an appliance, save your time and don't go through Best Buy. I got a microwave and stove through them a few months ago. They showed up 2 hours after our time frame making us late for work. We decided to give them another chance since Home Depot did not prove to be any better when it came to getting a washer and dryer. They came out 2 weeks after buying the systems and within days the dryer was not working. We waited a few more days for a tech to come back out and he said the unit was defective. We called customer service waited on hold for an hour finally scheduled someone to come replace it. The guys never showed and never called. We called customer service and 2 hours on the phone fighting with reps (being called a $#*! by one of them) and speaking to a supervisor, they refused to come back out. They kept saying we missed our appt. It was a rainy day we were home and have 2 dogs we did not miss it, they skipped us. Now they are coming back out tomorrow to install the new one. This place is full of idiots who are disgustingly terrible to their customers! I will NEVER go through Best Buy again. We are elite members, you would think they cared what we had to say when we have spent thousands every year there!

We have had the Geek Squad service for a few years, and been very happy when we used them at the Anderson SC store. Today my wife contacted the Geek Squad to help with her computer which is one of the three covered in our contract. Nope, no account for us, so the wife paid $200 for the service. When I got home and found out, I called the Anderson SC store. Sure enough, we have an account until Oct 2019. It is currently Nov 2018.So, to get a refund, I have to call an 800 number. When I finally get thru the layered recorded menus, I get a person that I can't understand. I tried for 10 minutes or so. I have no clue what the person's first language was, so I hung up and called in again. Finally get thru the menus, and again, some guy that I can't even understand his "hello" or whatever he said. I guess we are out the $200, plus the second plan. All I can do now, is find a new service, and not to back to Best Buy again. I spent 30 minutes this evening trying to get thru to someone who spoke English at Best Buy. Nope, you can't get there from here!

I use to feel sorry Best Buy for the obvious of it soon filling for bankruptcy. We decided to give them some business and buy a fridge from them. Including paying them to move our old fridge out.

The fridge was completely empty and ready to be unplugged and moved out. Except they FAILED to tell us the delivery instructions, that you have to have the water line unplugged. They also didn't include this as a requirement for home deliveries.

The delivery driver came into my home and said he couldn't complete the delivery and called their 1800# to cancel the delivery. I requested a few minutes to allow me to unplug the fridge and the driver refused and told the rep on the phone that he was leaving and he wasn't going to wait the 2 minutes it takes to unplug the fridge. The 1800# rep was not cooperating and let the driver leave when the task was so simple and I was willing to unplug the fridge myself.

Made me waste an entire day of work to wait for a delivery when they didn't do anything.

Had to get police involved. Their delivery crew surrounded me and began threatening me with physical violence. They only backed off when I dialed the police and began taking pictures.

The installation crew pulled apart a gas line, and I asked if they could reconnect it. They became angry when I asked if I could speak to a manager. I ended up having to connect it myself, and I called the gas company to check my work.

A little scary and not exactly what my wife and I expected. We just thought we were ordering an appliance--which they delayed twice (once without notifying us).

When a company is willing to let quality or services drop this far they are probably on the way out.

We will not be visiting Best Buy anymore. Their company has changed a lot, and it seems they only have money to contract their jobs out to the lowest priced thugs they can find.

Ordered a Bosch dishwasher ($967.00) and was told that it was to be delivered 1.5 weeks later. I was given a five hour window then a 12 hour window, then a six hour window, then finally back to a 12 hour window. The day before I had not heard from BestBuy so I called and was told that it would be there between 7 am and 12 noon, delivered and installed. When it didn't arrive I called Best Buy to say that I had to work that evening and was told that it could be as late as 7 pm. They said that nobody at Best Buy would give less than a 12 hour window and I must be mistaken or that it had changed at the last minute. No apologies for my loss of a vacation day from work or for "not showing up at all". They lied to me about the delivery and then said, "just do what everyone else does and get your money refunded when they don't show". Also on your order form, they do not include a telephone number and try to get you just to look at your status online. You will need to search the internet to get a number so that you can wait 20 minutes to speak with a customer rep. They don't want you to contact them. Its been more than 10 years since I last ordered from Best Buy and I thought maybe they had changed. They have not. Customer service is worse today than it ever has been. Feel free to reach out to me for more info as I want everyone to know how awful this company is. They don't care at all about customers. Terrible experience. Go elsewhere.