Best BuyReviews 1,792

Regarding Sharp lc-50lb481u 50" smart roku TV... 18 months ago I purchased this unit mainly on impulse. As when I spend that type of money I usually spend time on researching the item... price seemed too good and as it turned out it was... looking at reviews now I see this is a know problem. Where just over a year the units go black screen. But maintain sound. The CS guy it was a major failure. When I said it appeared to be a known issue at the time they were selling them. Why did they do so. I was civil... but just posting this as a heads up... any store that sells a know defective item will at some point get a class action suit on them. These sets may be headed that way. Also said it was the most expensive part and not worth fixing. But would pass my info onto the engineering dept... in hopes they can better the product so others can avoid this issue... so now 18 months latter I have to pay to take it to recycle... considering passing this onto our AG here in this state as he has done an excellent job of getting justice for the consumer. And this one is a no brainer... just a heads up... no more Sharp branded products in this family. But Best Buy is just about the only game in town unless I want to do Internet...

Went to Mt Laurel store-good display of dishwashers. Great salesperson, Ordered to be installed. Gave me a 4 hr window. Did not call or text as stated. After 5 hrs, I called. Showed up after 6 hrs. Came in & immediately almost hit a painting on the wall with a soiled cardboard. I said-you almost hit the painting. Response-it was only cardboard. Then left. Supervisor said that he had a back his employee. Compensation for losing almost a day of work & starting over-$50 store credit. Went to Johnnie's Appliances. 1 Hr window. Called and came. Very professional. Faster turnaround. Cheaper price.

As the old saying goes, "no good deed goes unpunished." Wanted to buy a wireless mesh system. Amazon had it for $10 less, but being a (former) loyal Best Buy customer I steered the business to them. Worst decision I ever made.

Getting the price match from BB was a major headache. First you have to complete the order at their list price, then jump through all kinds of hoops with a BB rep to get the final price modified. I received an email confirming my purchase. However, apparently the BB rep did something during the price adjustment that caused the order to get canceled.

Now, wouldn't simple common sense dictate that when an online order gets canceled (by BB's system, not the client) that it automatically gets passed to a human being to make an attempt to save the sale? I sure think all BB shareholders would agree... No attempt whatsoever was made. To add salt to the wounds, the cancellation email ended up in my spam folder, so I didn't see it for 2+ weeks. Only when the unit didn't arrive did I discover it.

For two weeks now the BB live chat feature has not been working, even during normal business hours (I tried on 2 PCs). I finally tried to reply to the cancellation email, and got the most unhelpful response ever:

"This is an automated response. Please do not reply to this email.
If you need additional assistance, please visit www.bestbuy.com/expertservice."

Does this mean there will be no further response to my email? Apparently so, because none has been received. The link just takes you to the normal customer service links.

So the moral to the story is, if Amazon has a lower price, just take it. BB doesn't deserve the efforts you have to make to get a price match. Their software should be automatically matching prices, or they don't deserve the business...

Please do yourself a favor and don't geek squad it for anything computer related. They said my home equipment (I just had working the week before) was too old and they could not hook it up.

I called my old tech guy and we figured out they connected our new house wifi incorrectly. I spent a couple of hours on the phone with them and gave them remote log in... nothing accomplished

You also get no refunds if you're dissatisfied. I paid twice...

I also used them for home theatre and they did well there.

Best Buy
Best Buy 2018-07-12
1/5
Beware of Best Buy's "You Can Return It" Claim

After spending $789 on a Samsung Galaxy S9 phone, plus $45 on the case and $31 on the glass cover, plus the $11 per month for the damage and loss/theft protection plans, I also asked the sales person about stands for the back of it I case I would ever want to set it on a tray table on a flight and watch a video or whatever. He showed me some pop-sockets for $15 each. I said I wasnt sure if I would want to put it on the phone, but would buy one and think about it. He indicated I could return it within 14 days as long as I had the packaging and receipt.

Two days later, I decided the $15 pop-socket wasnt going to be something I would use, and brought it back to the same Best Buy. I was able to return it, but in the course of the transaction a second receipt generated saying Warning, future returns might be declined. I asked what that meant and the customer service person she did not know. There was info on that receipt about contacting "The Retail Equation" to get more information on our return activity.

In any returns we have made to large retailers - Target, Home Depot, Lowe's etc. - we have always made the return within the acceptable return period, always with a receipt, and have never been issued a "warning" or been denied a return. So I didn't think much more about it, thought it was possibly a fluke or that Best Buy was doing this to deter people from returning things too often or without a receipt.

Fast forward to a week or so later when my husband called to tell me that Best Buy refused to allow his return of a $120 wireless TV device. At the time of his purchase, he was also assured by the salesperson that he could return the item within 14 days, as long as he had the receipt. He had not removed the device from the package, had his receipt, and attempted the return within the 14-day period. He was told by the customer service person that there was nothing Best Buy could do about the denied return and that he would need to contact "The Retail Equation" - the vendor Best Buy had hired to monitor fraudulent returns, returns without receipts, etc. As we were following Best Buy's return policy to a "T", yet were denied the credit, we have disputed the charge with our credit card company and hope to have it resolved that way. We are also considering sharing our story with a major law firm who is collecting peoples' experience with The Retail Equation in consideration of a possible class action.

Thanks for nothing, Best Buy. Apparently my $900.00-plus phone purchase, along with thousands of dollars of TVs, laptops, electronic accessories and gift cards we've purchased over the past 20 years, count for nothing. Bye-bye, Best Buy. We won't be shopping there again and look forward to patronizing retailers where the "You Can Return It" claim actually means something.

I got hooked on the Deal of the Day. I check them everyday. Sometimes, the bargains are just too good to pass up. The deals are only good for 24 hours and limited quantities, so you have to act fast.

Bought a TV a week ago. It was supposed to be delivered today between 9-12. Got a robo call at 10:30 saying it would be here between 12-4. It never arrived. I called the store in Prescott, AZ. Nobody answers the phone there and never have. Checked online. No info. About the order or its whereabouts. Finally got on a chat with a rep from the company as there's no customer service at the store. On chat, I decided they had wasted my day and to cancel the item. I wasn't about to wait again. The representative apologized for the delay and admitted the TV wasn't in stock and had been back ordered. Nobody bothered to inform me of this and I waited all day for this delivery that would never arrive. This is just another example of a company not caring about it's customers. They deserve to have their doors closed. One star is too many.

I purchased 3 large alarm systems and cameras from best buy and also paid for their installation, they stay at my home until midnight just working on the first installation and could not get the system to work, so we cancelled everything and removal and they didnt even attempt to install the other 2 systems, its been 6 weeks and they have not returned my $6000 and they keep saying oh yes its been refunded and it never has, i have rung their head office management team and they said they would look into it and get back to me and they never have even though i have rung back their several times and left messages, i have been to the branch many many times, and the person whom sold me the system no longer works there and texted me saying that the company has issues and are no longer allowed to sell those security systems as the manufacturer has pulled out of dealing with best buy, my house has holes in it and has been damaged from this installation and what makes it worse is that we had a perfectly good working system in the house before we just wanted to upgrade and now we have no protection at all and we are out $6000 dollars as well. Spoke to this so called manager stephanie isensee whom never returns calls from head office