Best BuyReviews 1,792

I had bought 3 "Geek Squad Certified" TVs a couple of years ago, but couldn't use one of them so I stored it away without even opening it. Recently I set it up to use... nothing but a broken screen image with a bunch of odd patters... useless. I took it in to the store..."call corporate", which I did. No help, it has been too long.

Beware of "Geek Squad Certified" products. TEST them right away. CHECK EVERYTHING YOU BUY IMMEDIATELY, or money down the drain.

PLUS, I have tried using Geek Squad a couple of times at $100 a pop... NO HELP whatsoever.

I bought an Apple cord for my computer. It was the wrong cord. I went to return it and cause it was after 14 days- they only gave me store credit. I NEVER shop at Best Buy so $100 of store credit is me being out of $100. I just didn't have time to return it sooner cause of work. Honestly I should have gone to the Apple store which was a huge mistake. The woman who helped me said sorry and shoved the receipt back. Just rude.
This is my 2nd bad time dealing with Best Buy. I should have just learned. I bought a dishwasher and had them install it. The installer was 5 hours late. I had to take the day off from work waiting for the installer. I kept calling and they said they were on their way. Each hour they were coming until it was 5 hours later. When I called to complain to Best Buy they sent me a measly $25 gift card. With Amazon, Costco and other places that having better customer service- I dont imagine Best Buy can compete for long treating customers like this. I wont buy from them again.

Folks before you purchase anything from Best -Buy think about this
They have the worst customer service
We have purchased almost every appliance and all our laptops from them
Our LG refrigerator broke down, it took them a week to fix, we have a protection agreement and extended warranty they send us to LG. Best -Buy never bothered to follow up.
Now we filed for food loss compensation and I emailed them the claim form together with allthe documents and they requested us to send the documents in PDF file which we did.
I called to follow up and was transfered 5 times by rude agents
First by an agent called Kathleen who put me hold for no reason and when I asked her why she put me on hold she rudely said ( i was pulling up your account)
Really it takes 8 minutes to pull up an account?
She rudely transfered me to thier special force team / escalation team per my request a female agent called Jose who was of no help, I asked her to assist and to not cold transfer me to the right dept but she just did that! To geek squad agent Joe who put me on hold and disconnected the call, I called and got routed to billing and PA dept abd spoke to a rude agent called Casey who spent her time telling me not to be upset for being transfered 5 times and that she will also transfere me as this is the way they assist thier customers! She was so rude I could could not belief my ears!
She transfered me to an agent called Charity who could not assit either
So that is it for me! I will never purchase anything from best- buy
Folks be aware! Before you do please think twice
We were actually going to purchase a new washer and dryer and oven again from best buy but we will purchase at Homedepot intead.
The rudest customer servcie team!

DON'T I repeat DON'T buy anything from Best Buys using their CREDIT CARD and whatever you do, DON'T LOOSE the card. They sell their debts to Portfolio Recovery Associates, the most unprofessional collection service who will not substantiate your debt, go to a court, Levy your bank account, garnish your wages, and MORE. The associates from the collection company will call you from their personal cell phone, call you a looser and deadbeat, and threaten to light your home on fire - NO KIDDING.

Terrible Experience! If you want "free" installation be prepared for a bait and switch. I went to Best Buy to purchase a dryer and discussed with the sales person that I needed the dryer to vent to the bottom and wanted to purchase the kit to convert it from standard rear venting to bottom venting. Best Buy's sales person indicated that they would order the kit and that they would be able to install the bottom vent dryer. Fast-forward to the delivery date and the installers tell me they don't have the necessary kit, even though i was charged for a kit. Best Buy then calls and tells me they cannot install the dryer. No explanation was provided, but they referred me to their third party installer. After emailing the third party installer about a quote, Best Buy calls the following day and tells me that the their third party installer won't install the dryer either. The manager explains that something about the addition to my house requires a contractor to install it. My house doesn't have an addition and I have an existing dryer in the same spot! Best Buy also informs me that the free installation I was promised was only for "standard" installation, which does not include bottom vent dryers which are an additional charge. Also, the kit that I purchased was the wrong kit and not the type required for a bottom vent even though I discussed this issue at length with the sales person.

Despite discussing at length with the sales person that there would need to be a bottom vent conversion and installation, they never informed me of the additional charge to install it. Instead, Best Buy ordered the wrong part, failed to disclose the additional charge, refused to install the Dryer using its own people (without regard to the price), and provided information to their third party installer that resulted in them also refusing to install the dryer.

The moral of the story is, Best Buy provides terrible service and will not be helpful once they have your money. If you cannot install it yourself, don't bother buying it from Best Buy. They either will not help you at all or will hit you with hidden charges that should have been disclosed up front. There is zero accountability or effort to make good on the representations and services promised. Shameful!

I just got the new Samsung phone for my father at Best Buy in Burnsville, MN. I spoke with Tyler (a supervisor) over the phone before purchasing it, to make sure I could bring in my Dad's old phone and have them transfer everything. Tyler was amazing and answered all my questions and assured me they would take care of it. There was a problem with stock and finding the phone I wanted, but Tyler was creative and made it happen:-)

When I arrived in the store, Tyler passed me over to Alex to care of everything and I'm glad he did. Alex had to jump through a bunch of hoops starting with the fact that we couldn't get the sim card out of the old phone. Then we had problems with old passwords and logging into accounts. I know these are details that most people wouldn't care about, but the bottom line was the outstanding customer service I received! Alex was patient giving me one on one attention until we resolved the problems. Because of these two terrific employees, I will definitely go to Best Buy again when I'm ready for my next mobile phone!

I purchased a Hamilton Beach-Artisan Bread Maker a week before Christmas as a gift to a friend. Unfortunately she was in the hospital only only recently was able to try it. The thing is garbage. It doesn't mix properly and the bread comes apart like string cheese. So I printed the only available return label they had and packaged it back up. I had my husband drop it off at UPS.
$60.00 it cost. My husband was under the assumption I was being reimbursed so he went ahead and sent it. When I found out the price I called Best Buy asking to be reimbursed for the shipping. I was told not only would I NOT be reimbursed for the shipping but that even though the defective product was only just recently used for the first time they will not accept it back and it would be returned to me.

I frequently order and receive packages from online companies so I decided to test ordering from Best Buy online. It was a huge disapointment!

I ordered a $50 device with 2-day shipping. On the day the package was supposed to arrive I receive a notification from them saying it would be delayed. The next day they mark the package as delivered. Unable to find the package, I check the tracking number and it specifies as awaiting pick up! I soon discover that they ship packages with the "signature required" option and that cannot be changed. After speaking with their customer support twice and not having anything resolved (except for false promises) they shipped a new item which again will require signature (despite them saying it would not). So I already know I won't get the package and will have to wait for a refund which might only come 2 months from now...

In summary, do not order from Best Buy online if you are not home the entire day for when your packages are expected to be delivered.

I was scheduled to have an appliance installed on a certain date, I found out that for "whatever" reason, Best Buy opted to change the delivery date for the next day, I took a vacation day from work, solely for the purpose of this delivery Yes, I AM a bit ticked off, After about 30 minutes of waiting on the phone ( I was hung up on twice) I finally got to talk to a REAL person, and maybe the NEXT delivery date will NOT be goofed up!

I was warned before about Best Buy, and I didn't listen!. FYI the store in question is the Best Buy in Avon Indiana.

We had the WORST experience buying our stackable washer/dryer at Best Buy. They were late delivering it today (Monday) and wore their snowy/dirty boots inside our house and on the carpet. Not only that, when they took out our old washer/dryer, they set it on our carpet and now it is stained, where is a protective tarp? Only gets worse... they installers left because they were behind schedule and as my husband ran the initial cycle, the washer began leaking all over the carpet. He called customer service immediately (now 5pm) and they said they couldn't schedule a return/replace until the truck returned to the warehouse tonight. I called the customer service line and the store which we bought it from and they are not unable to come to replace the unit until Friday. There is no urgency or desire for them to help us get this defective piece of equipment out of our house. I even said I just wanted to return it if this is the best they can do for us and they still can't get out to our house to remove it until Friday. I can't believe how poor their customer service is and the poor quality of machinery they deliver. I will NEVER buy anything from Best Buy again. Worst experience, they clearly don't give a crap that their product is defective nor about their customer's experience.

For this Holiday Season, I ordered big screen TV and sound box. I found better price with other web site. But as I read the reviews, the sites were claimed broken screens at the time of arrivals. I did know I didn't want to waste my time to return bringing back the large screens around. However I found few reviews on Best Buy, saying well packaged shipments with double boxes. The review was true. I was very amazed to see delivered large box, which didn't have store name. Even from the size of box, you could guess it is a large screen TV. And it was double boxed. I was very pleased.
I always have good experience with Best Buy, either with home delivered or store pick ups. I also like the choices I have on the products. They also have good sales on major holidays.