Best BuyReviews 1,792

I signed up and made an appointment for Bestbuy in home support service and it was a load a crap. The admin canceled my appointment one day before the appointment. Did not establish communication with me and I wanted my appointment. When I call the guy from the email I got saying the appointment has been canceled; He said, "yea sir we don't do that you need geek squad and this was not a geek squad issue. All I'm saying is, if they don't want to do the work, they will blow you off for any reason. The guy on the phone was not trying to help me with my Bestbuy products which this service is for. DO NOT USE THIS SERVICE, I WAS NOT HAPPY AT ALL.

Never going back to Best Buy. I thought my receiver was out for my home entertainment equipment. Purchased a new receiver and paid to have Geek Squad come out to hook everything up. Sub contractor shows up not Geek Squad. They unplug my system and plug it back in. Everything comes back up and is working. No need to install new receiver. Took it back to Best Buy in Arlington on Pleasant Ridge. They gave me my money back, but the $150 they charged to come out when the guy is there for literally 5 minutes they would not credit or give me any type of discount. Why wouldn't the people in the store make this suggestion before I had someone not the Geek Squad to unplug and plug back in. Also, when the sub contractor comes out he thinks he is installing a new TV. Has to bring an extra guy with him because that is what the service order say. No communication between the store and the service people. I've purchased a lot of equipment, receivers, TV's, remote controls from this store and no consideration or attempt to make me happy. Just said that's the way it is.
I'M NEVER USING OR BUYING ANYTHING FROM BEST BUY AGAIN!

I bought a quite expensive (1k+) computer from best buy on boxing day of 2017. I went for a 6 month trip after I had bought it and returned home to it with it still in the box. When I went to download Adobe illustrator for my business (geek squad suggested this computer because of that reason and it having some special nivida graphics card) my computer completely crashed. Un willing to do anything within the 1 year warranty, I had to buy their geek squad protection to have them fix it. I took it in on 3 different occasions and it is still the slowest computer I've ever used since the 90's on dial up. But they sold it to me as "better then a mac". They were apologetic in store, and my only request was to make sure they did not renew the membership at the end of the year and they said of course not. Now that I'm going through my bank statements, I noticed they did automatically renew without my permission but the opposite, and customer service is not willing to reimburse my money but only cancel my account now.

Horrible expensive computer
Horrible advice
Horrible geek squad service
Horrible trust
Horrible customer service

Expert highway robbers

POOR PRODUCTS, POOR CUSTOMER SERVICE AND EVEN WORSE MANAGEMENT. THEY LOST OUR BUSINESS! Absolutely
Furious right now after trying to resolve an issue with manager, "Elena
A". It is difficult to explain a short version of all that has gone on
But thanks to a lack of customer service skills from this manager, Best
Buy has officially lost our business (we've spent upwards of $20k at BB
Over the years). The story: Purchased 2 computers in February
2019... one wouldn't work out of the box, got another the next day. Then
That one started acting up and went dark (after 3 months). I opted to
Upgrade the hard drive to solid state and merely asked that after 5
Trips to the store and many hours on the phone to fix this thing, that
They give me a $140 credit to cover the Geek Squad cost to re-load the
Operating system on the new disk. Nope, she wasn't going to do anything
For me... she flat out said that to me! I spent $2,500.00 here
On 2 computers and this is how they treat their customer! Oh and they
"gave me $75 off hard drive" turned out it was overpriced $150! (their
List = $429.99 and exact same one on Amazon = $296.69! Ripping me off,
Selling me faulty stuff and managers who are not trained how to retain
Repeat business.So, for a poor choice by the manager, they have
Lost our business. Over $140. Not a good move. I plan to call corporate,
I am not done with this as I intend to get a credit back (or next I
File a grievance with my credit card). They are not done with me yet,
Just so angry right now. DO NOT SHOP BEST BUY IN DUBLIN, CA!

I bought an ipad to surprise for my daughter but she preferred one with more storage. So, after two days i called BestBuy if I can return it at a different location because it was convenient for me, on the phone BestBuy was really nice about it, but when I went to the Schaumburg Bestbuy to return they weren't nice at all. She told me she preferred that I return it where I bought it from, but she returned for me anyway, then another lady came over with an attitude and this let me know that Bestbuy is not the place to buy... We went straight to Apple to get another one...