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Best Brilliance

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Best Brilliance Reviews Summary

Best Brilliance enjoys a strong reputation for high-quality jewelry and a diverse range of products, particularly in lab-grown diamonds. Customers appreciate the reliable support and guidance offered during the purchasing process, enhancing their overall satisfaction. However, there are some concerns regarding slower customer service response times during off-hours and occasional shipping delays. While many customers find the pricing reasonable given the quality, some express a desire for faster shipping options. Overall, the company’s commitment to customer care and product excellence positions it favorably in the competitive jewelry market.

This summary is generated by AI, based on text from customer reviews

service
33
value
34
shipping
19
returns
20
quality
29

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Wisconsin
1 review
0 helpful votes
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Definitely recommended
February 20, 2023

You just can't tell the difference between BB's lab grown diamonds and real diamonds. And they also sell them for really convenient prices. Wonderful. Definitely recommended website

Date of experience: February 19, 2023
New York
1 review
0 helpful votes
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Reasonable Prices
February 13, 2023

They sure do have reasonable rates for lab diamonds, moissanite, and so, but the prices of real rocks, natural diamonds, aren't as low as I thought they would be...

Date of experience: February 11, 2023
Georgia
1 review
0 helpful votes
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I rated them 3 just because they don't offer a wide variety of earrings. Other than that, the site is really helpful, and the service is also great. Sorry, variety is really important to me...

Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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The ring I ordered arrived somewhat late, so that was kinda annoying. Lucky for them, the service representatives were OK, so the problem was solved quickly.

Date of experience: February 4, 2023
Illinois
1 review
0 helpful votes
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Awesome customer service
February 5, 2023

I really enjoyed the customer service during the time I was looking for an engagement ring, with one exception. I booked an appointment with an expert, and there was a bad connection on her side, so we had to reschedule. Avoidable

Date of experience: February 3, 2023
Ohio
1 review
0 helpful votes
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Amazing selection!
February 4, 2023

I admit, I'm a bit of a jewelry addict, so I just couldn't stop myself when I encountered that Valentine's day deal. Amazing selection, stunning rocks! And the prices were so good!

Date of experience: February 2, 2023
KR
2 reviews
0 helpful votes
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Nice jewelry
January 25, 2023

I have always been open minded toward online shopping. Nothing like the variety you can find there! They compensate for the lack of a real shop with a confusing variety of jewelry of every type and quick service. I highly recommend!

Date of experience: January 24, 2023
Bangladesh
1 review
0 helpful votes
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Prices are great
January 20, 2023

I'm not a consumerism culture victim, but rings are a thing for me. No idea why… I love the fact they make an effort to offer many alternatives to people who have an issue with natural diamonds and all the pollution these cause. Prices are great, which is also a major plus.

Date of experience: January 20, 2023
Bangladesh
1 review
0 helpful votes
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Getting married has become so expensive these days. It's crazy! That's why I turned to BB in the first place. I must say that their prices are relatively convenient but not as convenient as I expected. Well, you know what they say - it's all relative.

Date of experience: January 18, 2023
Bangladesh
1 review
0 helpful votes
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I really enjoy
January 18, 2023

Am I the only one who's having some browsing problems with this site? I find this rather annoying. Too bad, I really enjoy what they have to offer. I even bought a couple of rings for my wife from this site. But the 'user experience' is not the best, I must say.

Date of experience: January 18, 2023
Bangladesh
1 review
0 helpful votes
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Very helpful!
January 16, 2023

Good, I like it. Even though there are so many options, it's not confusing. On the contrary. The people in the support center and very helpful, also. I must say that even considering all these benefits, I just can't ignore the fact that they don't have a physical store. Am I the only one who feels that way?

Date of experience: January 15, 2023
Missouri
1 review
0 helpful votes
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The Christmas sale made my day! I have been a client of Best brilliance for a long time now, and I really enjoyed the low rates and beautiful rings and bracelets. But their deals and sales are just the best of the best!

Date of experience: December 28, 2022
GB
1 review
0 helpful votes
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All in all
December 29, 2022

All in all, I enjoyed the shopping experience I had with Best Brilliance. That said, they can improve the user experience of their site. It just makes things easier. You know, relocate some options, make things clearer...

Date of experience: December 28, 2022
Tennessee
1 review
0 helpful votes
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Anyone else is having trouble entering the accessible site? It has some hiccups every now and then. Ty

Date of experience: December 26, 2022
New York
2 reviews
0 helpful votes
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If you ask me, fellas...
December 25, 2022

If you ask me, fellas, you ought to have some more call representatives on Mondays. Had to wait for quite some time! Having said that, really nice and helpful people in the support center.

Date of experience: December 23, 2022
New York
2 reviews
0 helpful votes
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Super fast
December 24, 2022

It's not only that their product prices are good: they also provide free shipping and free returns! I had an issue with one of my orders but had no problem returning it. I also got the new shipping super fast..

Date of experience: December 22, 2022
Arizona
1 review
0 helpful votes
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I love it
December 21, 2022

Massive variety, fine prices! I love that they make effort to offer a replacement for mined diamonds. This way, I can enjoy jewelry without guilt. Keep doing what you do, I love it!

Date of experience: December 20, 2022
Nigeria
1 review
0 helpful votes
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Emmyozy
November 29, 2022
Updated review

I bought myself ring for my birthday, as I believe that a man should spoil himself as long as he has no option. The Cassandra ring I ordered arrived in 7 days, Best brilliance is indeed perfectly designed, and you can see it was handcrafted by a true master.

Date of experience: November 28, 2022

Emmyozy
November 28, 2022
Previous review

I would give Best Brilliance 5 stars if only reaching an expert from their team wouldn't require waiting for too long. The service itself is awesome, I highly recommend this site

Date of experience: November 28, 2022
VE
5 reviews
1 helpful vote
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Best Brilliance
November 29, 2022

Not sure if all these custom designs are good for everyone. For me, too many options are a source of confusion. Having said that, their support team has proved itself useful, helping me find my way in this whole set of possibilities. Made things easier for me.

Date of experience: November 28, 2022
Ghana
5 reviews
0 helpful votes
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Best Products to get
November 29, 2022

It's nice that this site offers such a great variety of cultured diamonds. These look great, too. However, once I realized they also sell mined diamonds, this kinda bummed me out. If you want to be eco-friendly, you have to give up on mined diamonds, guys!

Date of experience: November 28, 2022