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Best Brilliance

3.7

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Best Brilliance Reviews Summary

Best Brilliance enjoys a strong reputation for high-quality jewelry and a diverse range of products, particularly in lab-grown diamonds. Customers appreciate the reliable support and guidance offered during the purchasing process, enhancing their overall satisfaction. However, there are some concerns regarding slower customer service response times during off-hours and occasional shipping delays. While many customers find the pricing reasonable given the quality, some express a desire for faster shipping options. Overall, the company’s commitment to customer care and product excellence positions it favorably in the competitive jewelry market.

This summary is generated by AI, based on text from customer reviews

service
33
value
34
shipping
19
returns
20
quality
29

We monitor reviews for authenticity

Bangladesh
1 review
1 helpful vote
Follow Milla M.
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From start to finish Best Brilliance has been fantastic. Really knowledgeable staff and it was a huge help. Had a shipping issue that was not the manufacturer's fault at all but was still helped out in the best possible way. Thank you guys!

Date of experience: July 12, 2023
GB
1 review
5 helpful votes
Follow Dani J.
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The rings were even way better than the pictures showed. And got the shipment faster than anticipated. The response time is insanely fast and they were so helpful. I would 100% use them again and would recommend them to anyone.

Date of experience: June 25, 2023
North Carolina
1 review
2 helpful votes
Follow Lon E.
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Great variety of items, lots of sparkle for an affordable price. Nice to mix in with other fine jewelry for a high end look! The website format is overall great, would be nice to be able to apply a filter based on price to easier to find the right product.

Date of experience: June 24, 2023
Iraq
1 review
1 helpful vote
Follow Marino F.
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I can't image shopping,, for diamonds without Best Brilliance. Their- excellent blog posts go,, way beyond anything I ever knew about diamonds esp the benefits of lab-grown diamonds. Once I figured out what I was looking for their search engine made it,, very easy to zero in on the perfect stones. After I had things narrowed down their gemologist was nice enough,, to review the stones and help me make a final decision

Date of experience: June 22, 2023
Bangladesh
1 review
1 helpful vote
Follow Baldassarre B.
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I bought a ring last month and it was big but just by sending it back, I had it fixed right away! Great service and a beautiful ring for my beautiful girl!

Date of experience: June 20, 2023
Bangladesh
1 review
2 helpful votes
Follow Terrill Z.
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My first time -ordering from your company, At first I was concerned about ordering jewelry over the internet. I'm not worried now, I received my ring a couple of days ago and it is, everything that the description and picture showed it to be. I was,,also very pleased with the price. Would prefer, if the videos were also recorded from a distance besides close up.

Date of experience: June 15, 2023
Bangladesh
1 review
0 helpful votes
Follow Nules D.
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Best Brilliance team, did an excellent job custom, making a wedding and engagement- ring for my fiancé. Best experience I have,,had with a jeweler, very detail oriented, excellent communication and great pricing compared to local retailers.

Date of experience: June 12, 2023
Bangladesh
1 review
6 helpful votes
Follow Brian D.
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Great resource!
May 29, 2023

A great resource for finding quality diamonds and they give you the knowledge and ability to remove poor diamonds. Helped me save a ton of money on a 2 carat diamond that I would not have been able to afford if not for Best Brilliance.

Date of experience: May 27, 2023
Bangladesh
1 review
5 helpful votes
Follow Betsy J.
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Love my ring!
May 29, 2023

Love my ring! Came within good time and is of great quality. I gave 4 stars instead of 5 since there was a delay in preparing n shipping out my first order. Since that time, it's perfect.

Date of experience: May 27, 2023
Bangladesh
1 review
6 helpful votes
Follow Mildred J.
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Easy to use
May 23, 2023

I purchased the engagement ring for my fiance on Bestbrilliance. I had visited some jewelers in person and I wasn't happy with my experience. Once I found this brand I knew I had found the tool I had been looking for. It was easy to use and helped me find the perfect diamond. I would highly recommend it!

Date of experience: May 22, 2023
Bangladesh
1 review
4 helpful votes
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I still miss it!
May 21, 2023

I gave worthy 4 stars because the experience once did not go as smoothly as I was told it would. However, I did receive more than I expected for my bracelet. I still miss it!

Date of experience: May 20, 2023
Bangladesh
1 review
3 helpful votes
Follow Jamie M.
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Best Brilliance is your one stop shop. However, the wait to receive my necklace was a bit nerve wrecking (7 business days) but well worth the wait once I received it!

Date of experience: May 20, 2023
Bangladesh
1 review
4 helpful votes
Follow Edwin D.
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This company truly is a professional jeweler that will make sure your fiancée gets the ring of their dreams. They assisted me throughout the entire process and shipping was fast. My fiancée loves her engagement ring. Will definitely be purchasing our wedding bands from here as well.

Date of experience: May 17, 2023
Bangladesh
1 review
0 helpful votes
Follow David J.
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It has been a great experience shopping on this site. The meeting with the expert on Zoom was helpful. Shipping was quick. No funny billings, everything was OK. It's a pleasure doing business with them (::

Date of experience: April 27, 2023
Bangladesh
1 review
0 helpful votes
Follow Chirs J.
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I'm kinda a shopaholic I, just love browsing shopping sites and giving myself a treat every once in while. I like this company's ring and bracelet selection, but I still can't say that about the earrings they offer. Once they, have at least twice as many options on this tab I won't hesitate to give them 5 stars (:

Date of experience: April 25, 2023
Bangladesh
1 review
0 helpful votes
Follow Tolomeo M.
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I tried so many jewlery shops in my life, I'm quite a fan of necklaces and bracelets. But I was disappointed with so many shops, just exhausting. There's always something wrong with the service, the selection, the quality, and what have you… It still surprises me that I eventually found that this online shop delivers the best of all. Rating? Top!

Date of experience: April 24, 2023
Bangladesh
1 review
0 helpful votes
Follow Armando C.
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All these options, on the site made me a bit, overwhelme but the appointment with,Best Brilliance's expert helped me make sense of it all. I just want to mention there were some connectivity issues, on the expert's side, so the meeting was delayed. Besides that, no complaints.

Date of experience: April 23, 2023
Bangladesh
1 review
0 helpful votes
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Had some login issue.
April 22, 2023

Had some login issues a while back, which was rather annoying. Luckily, their customer service team solved this issue, but it took a while. That said, I'm generally pleased with how they treat me as a customer.

Date of experience: April 20, 2023
Bangladesh
1 review
0 helpful votes
Follow Nulls H.
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Considering the fact this,. Is an online shop, I think they truly give me the full, package deal I expected. Shipping was fast and free of charge, and the customer service (phone, Zoom, email) was fast and useful. Thanks so much!

Date of experience: April 19, 2023
North Carolina
2 reviews
0 helpful votes
Follow Emerald C.
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I like their creativity they have some dazzling pieces, of jewelry on their site. That's why it makes me sad they don't have a sufficiently large set of options, in the moissanite section. That's why I reduced a star from their rating. Hope to see more moissanite,rings on their site soon.

Date of experience: March 19, 2023