Shari's BerriesReviews 2,115

I've been ordering for years and just had the worst experience. Fully charged for valentines gift not delivered until today! Called, emailed customer service and submitted online inquires since Friday. 4 days no answer, no reply. Terrible person on the other end of the phone asking me for tons of personal information, personal info I'm never asked for and couldn't get anywhere with her for 15 minutes. She had no idea what the company sold or what I was asking. I had my order # my email order receipt/confirmation and my payment receipt. So what can be so difficult? Then, It just arrived to my mom's house today 4pmEST. Her guests have long gone that I bought them for her to share with. And Shari's had the audacity to send me an automatic thank you email today for my purchase! What a joke. I've turned so many friends and family members on to them but I will never order from them again and I am letting everyone know. Down hill all the way.

Even though my husband paid extra for guaranteed delivery on Valentines day they never came. When he complained they offered a 10 credit and said the berries would come the next day. When they did I was shocked at the quality. For a much as they cost the berries were smaller than the ones I could have bought myself at Walmart And the decorations looked like my 10 year old grandchild had made them. One berry had 2 sprinkles attached. And the berries weren't even ripe. Poor quality! Definately not worth the money he paid for them! Photos below show the advertisement and the other is what they actually look like when you get them!

Copy of the letter I sent today... I am only going to say this once my order no is ************** ups which is not legit. The order was never received. I have a large shipping dept and they could not get ups to verify order.If you do not refund my account today I am going forward with at least 50 to 60 folks who were scammed just like me... I have researched the charges of interstate fraud but had to wait to you removed money from my account. I expect a full refund and a apology letter on your web site or we are moving forward and will be as public as we can be. David Marlowe sent to Sheri's Berries. Go to Sheri's Berries reviews and complaints and see what i am referring too...

Do not use Shari's Berries. I ordered for Valentine's Day and the order never arrived. I was never contacted by the company to tell me there were delays or problems with the order, and the recipient was the one to tell me they never received anything when I asked, ruining the occasion and the surprise. They did refund my purchase after I called to ask about the order, but I would have appreciated knowing earlier if the order was delayed so I could arrange something else with a local store. Clearly ordering online is not a good plan, lesson learned. This company doesn't value their customer and you shouldn't waste your money on a product that never arrives.

Ordered on the 2/11/2019 a dozen roses and 12 strawberries to be delivered on 2/14/19 before 4:00pm. For my daughter whom manages a luxury store in a large shopping mall. I received two emails advising " you have made someone's day, your order was delivered today 2/14/2019". I had not heard from my daughter and decided to ask her... they NEVER WERE DELIVERED! I was embarrassed, disheartened and livid to say the least. Got on the phone with an FTD call center located in another country ( I am in the US) and they kept advsing " there was an error in their system that advised me of the arrival". Needless to say, this is far from acceptable. After reading what people actually received, I may be better off that my daughter did not receive what others describe! Horrible "service"... spread the word. I can think of other words that begin with "s" to name this berry company!

My guaranteed valentines day delivery wasn't delivered on time. Customer service threw me through a loop where I call them, they send me to the florist who sends me back to customer service who sends me back to the florist, and so on. I was also hung up on 3 out of 4 times that I called thursday night. It took 7 calls total over a day to get help and a refund. I work for minimum wage and spent the equivalent of 20 hours worth of pay on a gift that my girlfriend of 4 years didn't receive meanwhile I received her gifts which caused a fight between us. And furthermore, the unwillingness to help or compensate me in any way until my final call, which was an hour long, made me believe that I was being stalled in the hope that I'd give up so you could keep my money. Not only will I never be ordering from you again, but I will dissuade everyone I know from ordering here.

I bought a dozen chocolate covered strawberries for my daughters 21st birthday, Valentine's Day. I paid extra for Vday delivery. Not only did the tracking show a delay, it showed they were scheduled to arrive on the 18th. This is far too long in transit, Feb 12-18. I've emailed many times and been asked for the same information over and over. I was initially offered my shipping cost refunded and a discount on a future order. This box will be rotten by the time it arrives. I don't want to pay for one penny of it. Customer service was clearly in another country, speaking incredibly difficult to understand English. I would give a zero rating if I could. DO NOT ORDER FROM SHARI'S BERRIES!

Ordered berries and cheesecake four days in advance of Valentine's Day, to be delivered to hubby's hotel room in Disneyworld. At 5:45 pm on Valentine's Day, I received an email -- not even a phone call -- informing me that the delivery would not happen. It was, of course, too late for me to scramble and find some other gift for my husband. The same email informed me that they would deliver the next day. However, the point was Valentine's Day, not the day after, and also my husband was checking out first thing in the morning. They offered me a $10 refund... I emailed back telling them that my husband would not be at the hotel the next day, and demanding a full refund plus sending fresh berries and cheesecake, not the berries and cheesecake that at this point had been in transit for several days, to our home address. They still delivered to the hotel, the next day, long after hubby had checked out. And, I have not heard anything further from the company and certainly have not received anything from them.

My husband ordered 2 dozen chocolate covered strawberries to give me on Valentines Day. He paid extra for them to be delivered before noon as he had a mid day dinner plan for us also. They arrived at 4:30. We contacted the company and they immediately not only refunded the extra shipping fee for delivery before noon but also all the shipping costs. Customer service did a great job. AND, the berries were so good! We will order again from this company as they stepped up and did the right thing which I might add so many companies simply don't. We do business with companies that treat their customers as valued assets. Shari's Berries did that.