BelkReviews 340

I ordered a shirt for Christmas for my elderly-not well father-in-law on December 15TH. On December 20th I received an email saying the shirt had shipped. I then received an email saying the order was "delayed" and the shirt would arrive December 28TH. I asked Belk to cancel the order because they did not inform me it was out of stock. They claimed the delay was the shipper but offered no proof. I ordered a shirt from Amazon and it arrived bf Christmas. The Belk shirt arrived late. I cannot ask my sick father-in-law to return this item so I guess I will fight them on my credit card. I tried to put this complaint on the Belk website but apparently you cannot leave a bad review there. (Are they shipping by camel?)

I can't believe how horrible this company is to work with! I ordered men's shoes and I did receive them. However it turns out they were actually women's shoes. Nowhere on the description is this stated, so obviously they were too small. I have called customer service 10+ times, on hold for over an hour each time. Every rep tells a different story on their return policy, but all said they were sending me a return shipping label. I never received one. This company is horrible. I wish I had read these reviews before I ordered. I am now going to give the shoes away, as I can see by reading the reviews that I will get nowhere with any returns to this company. I would never order from them again.

I ordered a pair of shorts as a gift for a friend from Belk. I waited 10 days for my item, and yet every time I went to track the shipping, my order was still "in progress". I proceeded to call customer service just for them to tell me that the item was out of stock and that my order had been dropped. Nowhere on the website nor on my order information had it said "out of stock" for the 10 DAYS after I ordered. Belk did not think to email me this information? If I had not called, I would never have known that I will not be receiving my order. I have never been more frustrated with a company and I will never shop with Belk again.

Whenever I looked up "PS4 Spiderman bundle black Friday" on Google, this is the first result. When you go to the website it says "In stock" right there. When you go to look at your bag it still says "available". Then, when you get to check out, it's "out of stock".
I was hoping to order from this site to not have to deal with black Friday rushes, but it caused me to miss out on the deal anywhere else because I showed up a half hour after the sales started at my local stores.

Thanks Belk!

Zappos is the most amazing company in terms of customer service and I made a mistake trying Belk. I purchased a pair of $200 Michael Kors boots from Belk and they are making me pay the return shipping to order a size larger. Unreal. And they were rude about the entire issue, as well. Do not waste your money on this silly company.
Needless to say, I will NOT be ordering a different size!
Read reviews on Zappos... five stars over and over. Belk... one stars. There is a reason!

The Corporation will not allow a person to return to work in a Belk Store if they find that an employee does the slightest thing they consider to be an integrity violation. I made a mistake in the amount of $61.35 which I paid back, but I was not given a second chance. I worked all my life and was never treated this way. I worked hard but was not given any consideration for that. No wonder stores are closing and have a hard time keeping good workers. Also, they don't give any consideration for young working moms. It is sad.

No return shipping label is included with your order. You will have to take your package to the post office, pay return shipping and you must pay insurance, as well.
Then you'll find out that they only return a portion of your purchase price!
When you try to contact them to find out why they've kept a significant amount (in my case, nearly $11.00 on just one unworn top, returned in new condition, with tags and original packaging in less than 3 days time...) there is no response from "Customer Service"! I waited almost a week and contacted them again. Days later, they still have not responded.
Just as well, because I have no intention of ever being a customer of Belk's again!

I wish I had taken the time to read reviews of Belk *before* ordering from them. I just read many negative reviews and saw that Consumer Affairs has many complaints against this company!
Buyer Beware:-(

I ordered a pair of shoes that did not fit properly. I called about a return shipping label and was told that I would receive it via email. TWO weeks later of me repeatedly calling because I wasn't receiving any label, I am told that they don't do that anymore and that I was responsible for the return shipping fee. So I pay it and return the shoes and spend almost two months calling them periodically about my money. I finally get $48 of the $129 refunded. I call about the remainder and they say that they sent it and it is now the banks problem if I don't have it. Horrendous experience.

I ordered a 139.00 Calvin Klein dress for a church function. Eight days later the dress arrived, balled up and stuffed in to a small plastic envelope. Which was ok since the fabric is not vulnerable to wrinkles. When I opened the envelope, the slip lining fell out of the bag. It was not attached to the dress as it should have been. Further inspection revealed that the zipper was broken in its open section. Since the delivery took so long, I now have no time to order anything else. I called Belk and the first rep was very nice and said he would look for something similar and if I liked it, he would over-night it to me. He was to call me in an hour. He never called. After 1.5 hours, I called back. This time I was met with rudeness. This guy explained that there is no way they could "look for something similar" saying that their system does not work that way. The return was processed, but nothing else was entered. He told me that I needed to go out and find something else. I offered to have the dress altered if I could get reimbursed and after putting me on hold, he said they could not do that either and I needed to go get something else and he was the only one advocating for me in telling me to get something else. I don't understand how items could be sent out without a quality check and there is never a need for a rude tone or lies. That was my first and last order with Belk. I have several items in my cart that I am deleting and I'm blocking their messages.

I saw a real nice pair of gladiator shoes on their website that were stated to be leather and black. They were not leather, neither were they black. They were material black and tiny dots of white. Very pretty shoes, but not what was advertised. I called them to find out how to return them and they said it would take up to 4 to 5 weeks to get my money back. Up to 5 days to get a return label in the email, and up to 3 weeks to get it in the mail. So by the time you send the shoes back and they register the item has come back it could be 5 weeks for a return of money. This is a very poor way of doing business. Wrong color, not leather, up to five weeks for return to post. And you have to bring it to the ups store to mail it. Extremely inconvenient. Only nice thing about the experience is the phone reps are very nice.

Got a coupon for 20% off at Belk last week, and this week they were having a sale, so my friend & I stopped in. Coupon said "includes all beauty" (which they have to add because they usually exclude it). The sign in cosmetics said "15% off" -- so great! The mailing for the sale had said "Extra 15% off beauty" so I'm thinking doubles, right? Nope. This is Belk. So not only did they NOT stack the 15% off sale and the 20% off coupon, they wouldn't even honor the 20% off coupon "because it's already on sale!" The employees are nice, and I like what they sell, but they are absolute weasels with the coupons. We left without buying anything and my friend is now boycotting them.

Can honestly say that Belk's has to be the most trustworthy and every one knows that if it costs a little more for quality then so be it! Just received my husbands watch and it was exactly what we wanted! I just had the same watch stolen from a package from a different company because of the packaging cheep and now I'm going through a lot to just get my money back! I've shopped with Belk for over 30 years and can honestly say they are a great business!

I wish I had seen these reviews before I placed an order on Belk- not only was the price inflated but when I tried to cancel the order directly after placing it they said it was a 15 minute cancelation policy even though the shipping was standard 5-7 days and it was under an hour. They wouldnt cancel the Oder, couldnt give me the order number and then told me they couldnt issue a return slip during the call either (until I escalated to a supervisor). What a waste of their time and mine, making me take an order an order that hasnt been shipped knowing I will just ship it back. Never again Belk