BelkReviews 340

Company puts a hold on your bank account for your entire purchase. Then they charge you again as merchandise is shipped. The hold they put on you account for total amount can take up to 7 days to be released back to your bank account AFTER the second charge is made. BEWARE... this will cause your bank account to be charged double and could possibly lead to OD charges if it is a large purchase or if you live check to check like most people do.

I ordered something on line on Black Friday, and received a confirmation for it. Now, I could have walked one block to the Belk, or I could have walked one block in a different direction and gone to Macys, but no, I had it shipped to one of my daughters. 10 days later, when it hadn't shipped I contacted them and they promptly cancelled the order. When I replied and said I didn't want it cancelled, they responded that they hadn't charged for it. That wasn't the point. The item was out of stock that day, but they were advertising it again within a week. So... no more belk.com for me.

I would give them 0 stars if I could. This was my first and LAST experience with Belk. I ordered a dress that I wanted and that was at Nordstrom but with shoes I bought, the Belk price was about $20. Less. BIG MISTAKE. The dress did fit weirdly, as reviews suggested, and the size wouldn't work but I loved the dress and decided to exchange it. This was an online order; I do not live near Belk stores. I called customer service the day the dress arrived to make arrangements to return it. The man explicitly told me that I would be emailed a shipping label, to return the dress, and a new one would be automatically sent to me. First, I waited 4 days before they finally sent the shipping label. I mailed the item back immediately. I noticed on their site that they only had 2 of the dresses left in the size I wanted and I was concerned I might not get one. I simply didn't have the money to order ANOTHER dress and be out more money even temporarily. This second call was disaster. I was put on hold numerous times by the latest customer service rep for a total of about 15 min. I was then cut off while waiting for a manager. I didn't call back. By this time I had had it. I did email them explaining what happened. This time they gave me a COMPLETELY CONTRADICTORY STORY. They said I would NOT be sent an exchange as promised. They said I had to place a whole new order. Well, not only would I have to wait for my refund to do that, but the dress was NOT listed at the sale price that I had paid because I bought 2 items. I was stressed and completely disgusted.
They were very 'meh' in their response to me, like 'who cares'? TERRIBLE CUSTOMER SERVICE.
I ordered the dress from Nordstrom. I paid a few dollars more, but honestly it was worth it! Nordstroms has always been fantastic with no hassles like this, ever.
BOTTOM LINE: I will never shop at Belk again or recommend them.

I WISH I COULD GIVE IT 0 STAR.
I ordered 2 MAC diva color lipstick, and receive to MAC Yash color lipstick. Check my order status to see why is it sending me yash rather than diva... On the order info page it was also changed to yash... at first, I was like, did I accidentally made a mistake and purchase the wrong color? So I went to my email check the confirmation email that was sent to me when I ordered, the color I ordered is clearly DIVA not YASH on the confirmation email, (I have a hobbit of taking screen shots on items I purchase) went to check the screen shot, it definitely didn't have the yash, and it was diva that I purchase. Check my email again to make sure if I may miss any email from belk about changing my color, no email no notification. Went to the Online chat, the customer service says that it is not possible that belk change my order. I told her that I could forward the confirmation emails I receive about it. She gave me the belk service email... but after that, no replies, no apologies, nothing.
ISN'T IT ILLEGAL TO CHANGE A CUSTOMER'S ORDER WITHOUT THEIR PERMISSION OR NOTIFICATION?

Somehow I had clicked on the button to receive paperless statements. The system did not allow me to change this back but the message stated if this was in error, to call Belk to get the correction. This morning I received an email saying I'd gone paperless, but again no opportunity to switch back. I called Belk and when finally getting a representative was told - no I was not paperless. I explained the messages and the email... the "customer service" rep actually told me "she could not fix my computer from there" - no kidding. I had to tell her that the problem was not with me or my computer, and again explain the email and messages - even after telling her the email says it takes 15 days to implement the change but I needed it corrected now... She had absolutely no understanding to take my information and get back with me with the correction- Her system said I was not paperless so the customer was the problem. I then requested to talk to a manager and basically got the same stupidity. They should be trained to know about this 15 day vacuum and have a process to correct the problem for the customer - it's really not that difficult. In addition, both of the customer "service" reps started getting snotty with me telling me to have a "nice day", etc. REALLY POORLY TRAINED REPS AND MANAGERS! Belk should be ashamed.

Well, I went to belks at coastal grand mall in myrtle beach, sc to the Lancôme counter with a coupon and to purchase a bonus gift box, 4/*******, around 5or6pm, the elderly associate became very loud and rude when I asked about the sale. She said mam we sold out by 9am and walked off, then another girl came up and tried to sale things I didn't even want, honestly I Will never shop at belks again. I went to jcpennystoreclosing and had a wonderful shopping experience, oh yes by the way I am white so I think they are just very rude at this belks.

Relatively new in town, I stopped in at Belk in Leesburg. I had received a coupon which read 20% off regular or sales marked items. I spent about 45 minutes browsing the store and tried on several items. After settling on a pair of shoes and a couple polo shirts I proceeded to the cashier and presented my coupon. She informed me that the coupon wasn't good on doorbusters. I was not aware that these items were a " doorbuster" but I told her that I came and and the coupon had said 20% off sales items.
She pointed out that terms were on the back of the coupon, showing me the tiniest pront i had ever seen.
I told her i couldnt read that with ny glasses.
She responded "what do you want, a poster!"
That was my first and last visit to belks

I returned an order using the return label included in my order. I contacted customer service to see if they received it- turns out there was an additional label that needed to be paid for. No where did it say this on the packing slip or return form. Every other place I have returned an order to that says attach included label and return, was indeed what it meant. Confused by the customer service, I have essentially just lost an order in the mail!? I have returned things I've ordered online from other stores before, and I read the instructions included with my order many times to ensure I was returning correctly. They were of no help when I contacted customer service, they need to update their instructions so people aren't losing orders in the mail! I planned to re order the shoes I was returning in a larger size, but not anymore.

My sister and I went to Belks in Baton Rouge, La. My sister was standing in line waiting to check out. When it became her turn the check out woman walked away and pretend she was busy hanging up clothes. (This was a Caucasian lady) so my sister stayed in line until the other lady waited on me and went to her as soon as my sister went to the other cashier she asked a Caucasian lady 'may I help you) my sister said to her 'you walked away when I was in line and now you are asking this lady if you can help her." The other blacks behind was in shock. My sister said to the other cashier she wasn't going to make the purchased and walked away. I was still standing there. She then started talking to the other cashier but she didn't respond to her. I said you owe her an apology. She said I don't, I didn't do anything wrong. OMG. I reported it to Corp and they had the supervisor he said he was going to talk to the cashier. He said will your sister continue to shop with Belks I said I don't know. He should have offered her an incentive to continue shopping there. So obvious! 0 rating

Since you've removed Ivanka Trump's line from your store I will be shopping elsewhere. Her clothes are reasonably priced and perfect for work. I cut my Belk card up tonight and have told my friends to shop elsewhere as well. Belk may be facing the end of an era since they've chosen to put their political views out there. I have been a customer my entire life, my mom actually worked as a department manager prior to my birth. With so many online sites I'm sure I'll find plenty of sites that want my money without dictating their political views by dropping my favorite brand.

I was shopping for shoes to go with a dinner dress that I had purchased. Beck in Elkin didn't have the shoes I needed, they were the first ones I checked with, because I live in Elkin, NC. I was going to Winston Salem the next day so I thought I would check their Belk out before I ask for help. Surprisingly they neither had them so I went to Concord NC and they didn't have my size but the so she called Statesville & they said they had my size. Called Statesville Belk the next morning and the lady in the shoe department put me on hold TWICE, Hanging up both times I called back 3rd time she said they DIDN'T have my size. After much thought I called Belk, Elkin NC and spoke to Kathy St. John and told her my story. She said immediately I will be glad to see what the problem is and call you back in 30 mins. Just a short time later Kathy called and said they were holding the shoes for me, I could either have them shipped or go to Statesville and get them. I chose to drive to Statesville. Kathy St. John should be recognized for her courtesy and help she gave. Much appreciated. Thank You. Every employee at Belk in Elkin NC has always been very helpful.