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Beds.co.uk Reviews Summary
Beds.co.uk has a rating of 3 stars from 830 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention phone call, trading standards and poor quality. Beds.co.uk ranks 3rd among Beds sites.
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Good service. Good delivery. Is good value for money would recommend this company. The delivery drivers are very helpful
I ordered a super king size mattress from beds.co.uk at an incredible price, which was much cheaper than any other store I had looked at. I was extremely satisfied with my purchase when it arrived and the friendly delivery man very kindly hiked the mattress up 2 flights of stairs to my flat. The mattress came with a five year guarantee, which is also much better than any competitors. I would definitely use beds.co.uk in the future and would highly recommend them to anyone considering purchasing anything from them. 5 STARS!
I bought a memory foam mattress and bed frame - was easy to put together and is super comfy and looks good. Service was reliable and fast. Would def recommend.
Excellent item at a great price delivered at a convenient time by helpful delivery men. What else can you want
I have neva had a decent night sleep until i got my bed from this site i love going to bed now and love getting proper sleep
It looked like the bed and headboard were knocked up in a third world back street. Complained but never heared back. Never in my life have I been so disappointed. The pictures on their web site so misleading. Sould have gone to trading standards. Kept mattress rest went to tip.
Excellent quality beds at fab prices recommend to friends only problem is that 1 of the wheels are missing from divan base but hasn't effected the use n other bed we ordered was perfect.
The mattress came quickly and everything was as advertised. It came very well packed and therefore was easy to get upstairs for two pensioners. It is very comfortable and we are getting a much better nights sleep.
I bought a storage bed and the customer was really nice to schedule the delivery and we are really satisfied of the bed. Good service, good quality!
The delivery was fast and smooth, and free of charge. I was very pleased with the price and quality, they are the most most reasonably prices company I found on web, without sacrificing the quality. I ordered small double bed for my son's room and theyre were no hiccups aong the way. Recommended!
Nice option to choose delivery date, and was delivered on time. However, the delivery company wasn't very helpful in terms of knowing what time the bed would arrive.
Really liked the selection of beds my daughter wanted something trendy but we had a small space to fill. The ordering and delivery was great and the bed was just as described and easy to put together. Will definitely use Beds.co.uk for my next purchase
NOT GOOD, AVOID! Things got worse and worst with my order.
Mattress arrived faultily and the metal frame inside is bent out. Also, I am not sure if this mattress is a pocket sprung (3000 springs) one as it is very light and clearly does not have any memory foam on the top. (I have ordered a Pocket 3000 Spring Quilted Memory Foam Mattress). Delivery is very chaotic, there is no "Two fantastic Man" but only one, which walks over other mattresses to get to the one he wants to drop off. I would get in touch with them tomorrow to get a full refund.
They collected the wrong one and tried to bring another "good one", which I refused to take it. After more than two weeks I am still without the mattress and looks like they have no intention to refund my money back.
Delivery was great, bed and frame very good quality, didn't expect it to be as good really, as was on a limited budget,
Excellent value for money and service. All items arrived on time and probably very efficient pleasantly surprised at the quality for the price I have paid will definitely use again thank you
As the year comes to an end. I am still in process of getting the issues solved. Beds.co.uk have not responded to my emails and letters so I am assuming they have blocked me. I am now in the process of hiring someone who will write a report on all the mattresses and bed frames for me as the pictures Ive sent beds.co.uk are not enough. Once the report is complete I will send it to my credit card company to see if they can help me. I am so disappointed with beds.co.uk. Ive come across the question page with *******@beds.co.uk so I will contact her to see if shes of any assistance specially because they are having a major reform. Will update once I have some results.
Order placed: 29/04/17 Total cost: £1514
Delivered: 13/05/17 Exchanged: 20/05/17 and still in contact to sort the issues out
I came across beds.co.uk and decided to order all our new beds from there. Read some mixed reviews and was hesitant to order so I called customer service and explained I want to place an order however not sure after reading the reviews. The guys I spoke to reassured me that everything they provide is of a high standard and I have a year guarantee on the ends and if there are any issues all I need to do is contact them and they will sort it out. I explained I was moving to a new house and my order was big (4 double divan, 1 single divan & 1 small double Renata). I was reassured the beds are made to order and come direct from the factory and I shouldn't have any issues.
My delivery came on time however to my disappointment I realised all the mattresses were of poor quality as u could see the material was tearing away. I contacted them via email and sent pictures. Their response was "the beds you have ordered are what we call budget beds therefore they are like that, if you pay us £170 more we can exchange the mattresses to our top spring mattress." I explained it doesn't state on the website that these beds are budget beds however they disagreed so I paid the extra money and had the mattresses upgraded.
The delivery came and the driver was very rude. He made a fuss and complained that he had to take all those mattresses back and he had no space etc. Then he tells me he's missing a mattress. I contacted beds.co.uk again and explained I wasn't happy they said nothing we can do as it's come direct from the factory so we will arrange for the mattress to be exchanged asap. 5 days later the mattress came and once again it wasn't perfect. The springs were popping out from opposite corners so I sent the pictures and they sent me another mattress. Since then I have contacted beds.co.uk about 5 times via email and post. I've sent them pictures of all the beds the bases and I have explained that the current issues:
1) the base material has become all loose
2) the mattresses are ripping from the edges and
3) I have asked for my refund as the beds are 12 month guarantee
However they have ignored all my emails and letter. I sent them a letter with pictures last week and I am going to contact trading standards if I don't hear from them by 14th July.
Their superior mattress is already making squeaky sound every time I get in bed or change sides during the night. The mattress my mother sleeps on is so bad for her back that she can't get up from the bed in the morning. Considering there is a 12 month warranty.
I don't have the original packaging as the plastic the base and mattresses came in was clear with black filthy dirt and I had no space to keep it. My hands were black from it. I've just had the whole house painted white and therefore didn't want any dirt or marks on it.
I will update this post with whatever happens. I would inform you if the trading standards get involved or if the company sorts my issues out.
I would strongly recommend everyone avoid this company No matter what and don't believe the positive reviews because they are definitely not who they say they are.
Found this company via an online search. Very pleased with my whole experience and product. Ordering was very straightforward and delivery time was brilliant. I also liked that there was several payment options. Including cash on delivery!
If you want a bed get it from here 10/10 best quality we going to order more onces our house work has ended,
Site was easy to navigate, found what i was looking for with no problems. Order was placed with no hassle and the bed that was ordered arrived on the date specified which was only 3 days after ordering. The bed was well packaged and was easy to assemble as the instructions were easy to read. Would recommend this company to anyone who is looking for a comfortable bed at a reasonable price.
I have nothing but good to say about this company. The bed was of good quality, easy to put together, actually had extra nuts and bolts incase any went through the floorboards and generally we are very happy with the purchase for the price we paid. So much so I am about to order another bed exactly the same as we liked it so much and our son now wants one. Delivery was decent as well, only took a few days as we had expected.
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