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Bed Bath & Beyond Reviews Summary
Bed Bath & Beyond has a rating of 2.2 stars from 661 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bed Bath & Beyond most frequently mention customer service, credit card and next day. Bed Bath & Beyond ranks 7th among Bedding sites.
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First of all, what a big mistake to leave my 20% off coupon on one in-store item at home. I went in to the store located in Franklin TN on Cool Springs Blvd to purchase a Cuisinart Panini Maker. I tried to use the mobile text offer to get the discount but get this... the coupon doesn't arrive for 24 hrs! Anyway, they refused to work with me on avoiding the time and expense to return and get the appliance in time for my Mom's birthday. Seriously? I asked for the manager and district manager's names which they obliged. It was a great way of saying "Yes, I deserve the Retailers Moron Award." <<
We find many things we need to help dress up our home; kitchen wares, bedding, misc.
They offer a good refund on all kitchen appliances which will beat Costco, Macy's, etc.
I purchased a rolling 2-tier bookcase from the Skokie, IL store (should have been leery of the re-taped end) and the instructions fundamentally show how to install, but there are pieces with certain nuisances that had to be installed first, and one piece of hardware was unusable, until I got out a pair of pliers and bent it back correctly.
Yes, I should have repackaged everything and gone back to the store (a 20 min ride), but it was hardly worth it, A simple task took 3 hours to complete.
Great experience ordering from BB&B online. I have placed several orders and always had great results. It's also comforting to know that items can be returned to the store if there is a need to return.
Everything is provided by Bed Bath and Beyond is good. Even beyond the good.
I was looking for a particular item that was only available at this store. Unfortunately it was out of stock. I asked them to email me when it became available. They said it would be 5 months. A week later they emailed me and said it was back in stock. I jumped on it and saved $150 on it!
Always have a good experience. Great site, easy to see things. And if you call a local store, they are consistent with whats on the site. Will keep shopping with them
I love what you carry and I love just coming to look to see what you have new in the store. It is always if fun to stop in a buy things in there
Brenda Carlton
They have a cage in front of the store, so the cashier can get it quickly. No customer service, no waiting in line. Wow.
Coupons to use with every item and so very many items to choose from! I always shop here and am never disappointed.
You can find almost anything in this store. They have World Market and have recently put in drug store products, a big section of the store. You cannot beat the selection and price and then there are the coupons, which they will take even if the date has expired.
A great place to find many household items, but organization of store and displays make the shopping experience a potential traffic accident and/or headache producing event. Layouts make no sense except to make you walk through EVERY department to get around... but, for me, it does NOT induce me to pick up more, but rather to race that cart around the floor and get the heck out of dodge!
Bed Bath and Beyond stores are not as huge of other large chains. What they do tend to beautifully display includes marvelous colors, materials, styles, and designs.
My two disappointments with them are these:
1. They charge what the items are really worth, (which unfortunately, is a lot of money.);
2. Though everything is beautiful, it is usually not what I have been looking for.
Otherwise, I just like to browse there, be occasionally, I do pick up delightful items there.
I love BB&B, always 1st rate service, honor their commitments and have great return polices. 1st rate company and products!
Went in the store and ordered two items only found online. They have me 20% off both items with my two coupons. Shipment only took 4 days to get to me from 7 states away. Shipment also came with a pre paid and marked shipping label in case i needed to make a return for any reason. Bb and b is just awesome!
I lose my mind in this store. Such lovely bedding in such bright colors. And especially the bath items
I signed up for the email list and get periodic 20% off coupons. We order Keurig coffees through them regularly and are very happy with the service.
Easy 2 access wedding registry online & have items shipped. What a relief! Easy is good
Just purchased 4 indoor/outdoor rugs. Price was very good. Shipping was fast. Unfortunately, Two of the rugs had a misplaced weave that had to be cut out, thereby loosening the weave in that line. One rug had dirt damage from the open protective plastic covering. It's not severe enough to go to the trouble to ship back to the manufacturer, but irritating enough to complain about. I've bought a lot of household items from Bed, Bath and Beyond and this is the first time I've had a complaint.
I was so happy to find out they are part of harmons! I used to love shopping there for cosmetics. I've never purchased anything big from the site, mostly little stuff for thr house. Shipping is fast, and very helpful customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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