Bed Bath & BeyondReviews 661

I ordered a table online. It was shipped promptly, and when I went to check the tracking info, I saw that it was delivered to the door, in the WRONG STATE. I called and was then told that 15 were available, but that I would probably need to wait until the April shipment. How does this make sense? I asked them to check with the manufacturer and email me an explanation. They said they would, but did not. A week later I called again. Again, a more sincere promise this time to email with a time for delivery. No response again. Five days later I called and was told they had just received an answer this morning (! - not sure if I believe that), and that the table was not now and never would be available. So my only option was to get a credit to my credit card, and, in these days of technology, it would take about 12 days! My suspicion is that the seller did not want to sell a table that cost over $500. With a 20 per cent off coupon. Never again with this company. Not trustworthy and very poor communication.

I've been shopping at Bed Bath & Beyond for many years now, and will continue to do so. My wife found a blender for a screaming deal online at BB&B at a particular location that was too far to drive to. So we went to the local BB&B to see if they price match their own stores prices and an incident occurred. Long story short, the sales team couldn't locate the same item online so we left the store (a manager told my wife she had a "magic phone". My wife pulled it up again at our house and I drove back to the store to bring it to their attention (how to locate the deal online) and was not spoken to favorably. I was told, BY A MANAGER, that I had 1 minute because she needed to go see her grandkids. I didn't go there a second time to get a deal, but to inform them of the extremely low price online and how to find it so they could remove it from their website. After that I called their customer service line and left a complaint and was contacted within 24 hours. The 1-800 customer service phone rep was terrific. I believe his name was Clifton, or close to it. Brooke was more of a regional customer service manager and she was quick to contact me, ready to listen, addressed issues regarding the manager that told my wife she had a magic phone and me that I had 1 minute, and best of all, though I wasn't expecting it, Brooke even offered us the appliance for the amazing deal we found online. Kudos to Brooke!

Why put up with Walmart junk (both in products and so-called customer service) when you can get the same or better products at the same or lower price at BB&B?

I used to think that their prices were higher than Target etc. Even with higher price, their products were never like junks from Walmart.

In recent years, I noticed that their prices are really very compatible if not lower than even Walmart. And then their customer service is excellent. But I didn't know until last week that they would ship items to home without minimum purchase requirements.

Last week, I had to drive all over town trying to buy an item from Target. Target price was about 20% lower than Walmart on this one. But, they gave me wrong info on which stores had it. After driving to their second store and not finding it, I gave up. Target offered to ship it, but at extra shipping cost. I went to BB&B next door, hoping that they might have it. They didn't gave it in the store but offered to fed ex it to my home - and no minimum purchase or shipping charges. I am positive that BB&B probably lost money on this deal. I don't know why I have been shopping at Target (Walmart if not at Target, but really do my best to stay away from it.)

I placed an order around Christmas time. The day after I placed the order - due to unforeseen circumstances, that gift was not needed. So I called to see the best and easiest way to handle it. Since I have a BB&B near me - I opted to receive the item and then take it back to the store. Waiting in line at the store - reminded me why it's not good for me to go INTO the store. All the cool stuff they have around the registers - and always only 1 person at the register... just to make you look at the cool stuff. I'm convinced that this is done on purpose, because there was no shortage of personnel in the store. Anyway, I returned the item - quick, easy and painless. The way it should be. So... nothing special... but then nothing horrible either! Whew.

I have been doing a lot of shopping over 60 years and it's rare that I give a customer review. But I must say that in the years I've been shopping at Bed, Bath, and Beyond, I have never met more helpful and conscientious sales people. They seem to be everywhere in the store and they always seem to know what they're talking about with special products. As a former corporate compliance executive, whatever this company does to train it's employees needs to be replicated in other businesses. On the other hand, this may be why they're still in business! It's really truly amazing to get excellent service in this age of online businesses and brick-and-mortar companies that still exist.