On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Excellent new double box. Exact what I order for my car
The application process was easy and very fast and approved in minutes
London,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
My salesman- Ian was very helpful and knowledgeable of all the different sizes of their wheels and tires. He made sure that I was getting the exact fit and staggered setup for my vehicle and was patient and efficient while processing my order. Will recommend to others.
Reese,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit with Ian.
Thank you,
BB Wheels
Got my wheels quick great service and now have wheels on my vehicle looks amazing
Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Thank you,
BB Wheels
The BBWheels team do what they can to finding and helping their customers get what they are looking for and they do their due diligence about making sure that the Customer is getting what they have ordered.
Robert,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Thank you,
BB Wheels
A gentlemen by the name of Andy, quote #BB******* helped me out and made sure I got the correct equipment. Please make sure he gets his commission
Neil,
We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agents! We will make sure Andy received the kind words and commission for his hard work!
Thank you,
BB Wheels
Jason,
Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you.
Thank you,
BB Wheels
This is my second order of custom wheels from this company. Thye are fair pricing, and quick shipping. If a problem arises, they are eager to help and make things right.
They believe their customers are the business life source, and they strive to make them happy.
Thank you BB Wheels, for still doing business the right way, each and every time, I appreciated you.
Morris,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
BB Wheels
These Fury Off Road RT AT tires are great. Not too loud and have an aggressive tread pattern that makes them close to Mud Terrain grip. They look even better.
Leslie,
Thanks for giving us a 5-star review!
Thank you,
BB Wheels
Got the tires I needed at a fair price and shipping was fast.
Jerry Lee,
Thank you again for your 5-star rating and for being an amazing part of our journey.
Thank you,
BB Wheels
Audra,
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
Great inventory and variety of options for any vehicle tire/wheel choices. Always fast shipping and great service.
Chris,
Thank you so much for your business and feedback.
Thank you,
BB Wheels
Angie,
We loved being of service to you and hope we can assist you again soon.
Thank you,
BB Wheels
Ordered a set of tires for my truck and they showed up 2 days before they were supposed to. The delivery was extremely quick and the prices were the best you could find anywhere online
Tyler,
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
I purchased a set of rims beaded rims according to the law these are not street legal rims. These are not rated for road use. It is illegal to use them for nowhere in their descriptions. Do they tell you that until you purchase them and then they want to charge you a resocking fee? It's ridiculous and b*******
John,
We’re sorry to hear about your negative experience.
Thank you,
BB Wheels
The were very helpful though the purchase the found a problem with my order and contact me every quickly
Darrin,
We’re thrilled that you were satisfied with our services. Your feedback is appreciated.
Thank you,
BB Wheels
I had been shopping for wheels on other sites and every wheel that I liked I ran into inventory or back order issues. I finally found this wheel that I really liked and again, inventory issues. I was loosing hope then when running into BB Wheels I was extremely and pleasantly surprised that they had them in stock, the online chat with sales rep was very helpful to make sure I got the right wheel size for my truck. And best of all, they were shipped and FedEx delivered free in 2 days! I already had them installed and they look great! Thank you BB Wheels, you made my Holiday
Santiago,
We’re happy to hear that you love our high quality products and that you had a good experience with us.
Thank you,
BB Wheels
A very fast service they look like a very good product
Kenneth,
Thank you for being our customer and leaving us a wonderful 5-star review.
Thank you,
BB Wheels
I purchase rims and tires from BB Wheels when the wheels were balance found one rim to have a wobble in it. Notified customer service they wanted a readout from a hunter balancer so
I checked for a local dealer with that balancer found out that most tire shops do not have this balancer. Sent a video of the wheel spinning with the wobble they still want the readout. Waiting to here if they will send a return label to send the wheel and tire back so they can check it Just found a place that can do the balance stay tune. Update had the balance done it clearly showed a flat spot on the rim the vendor wants me to incur all shipping costs and can take up 45 days for them to determine their fault. These are new rims and snow tires after 45 days winter is over so I will not need them. Update 2/05/2024 I contacted the credit card company that I use and filed a complaint they did a investigation into BB Wheels the outcome is they credited my account for the full amount.
Fred,
Thank you for bringing this to our attention. We’re sorry to hear that you were not satisfied with your purchase. We will learn from this order.
Thank you,
BB Wheels
Verry easy transaction and very informative website.
BB WHEELS have earned my business and I have become a loyal customer.
Omar,
It absolutely makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Manuel,
We loved being of service to you and hope we can assist you again soon.
Thank you,
BB Wheels