BathFittersReviews 71

All five star rating are fake bath fitters are trash there liars deceiving they will tell you everything you want to hear just to take your money dont do it stay away

If I could give Negative star i would. DO NOT SHOP WITH THESE PEOPLE. They don't respect their clients. What is even worse there disabled clients. My job was started 11-28-2022 and just got finished. THEY DAMAGED MY JOINING BATHROOM. You will pay about 17,000 dollars for said bathroom. When asked for at least 1,000 Dollars off we were told no you have a contract. When we asked to talk to management WE WERE NOT ALOUD TO. Please do yourself a favor and stay away from them.

I'm picky as heck. I was involved in welding and fabrication for 43 year's so I can pick anything apart. Man the crew in Iowa did me right!

We bought a house that has a bath fitters tub in it.We have a tub that has a Crack straight down the middle of the tub. We called the warranty department and was told that cant transfer the warranty from person to person. They dont stand by the warranty.

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Shoddy workmanship. Rude and insulting customer service personnel. Shower glass poor quality and impossible to keep clean

I guess I'm not the only one that is having issues with their caulking flaking off. Service boy came out to do a simple recaulk. Instead he had a tissy fit and insisted I need a tub insert. I originally had bathfitter from London On put in a tub surround and they tried to hard sell me the tub insert at that time too. I decided to go the 5x cheaper route of reglazing my tub. Needless to say Bath fitter claims they can't take off already flaking caulking that comes off with my finger without damaging my tub. Ummmm perhaps take a course? Perhaps stop gouging people for money they don't have. I would not have bath fitter in my house again. Life time guarantee I call B.S.

Tanile the installer arrived on time did excellent quality work and thorough clean up. He had three hurdles to overcome involving space and the removal of certain tiles and he offered excellent advice on all and did all exactly to spec. The new tub and shower look great. I recommend Bathfitter as a less expensive upgrade than a full bathroom remodel.

Beware! Install does not look like the pictures in the book. Beware of what your salesperson tells you. We expected after spending a substantial amount of money a professional job well done. However we ended up with an out of square frame that prevented the shower doors from closing properly. Also a header trim that has a gap in it that's quite noticeable. We asked repeatedly for them to fix these issues and we got lip service instead. Basically telling us it can't be fixed. We were let to believe all of the plumbing was going to be new. What we got new was the water control valve and shower head. The rest of the piping and plumbing is 75 years old. Our salesmen said all plumbing would be replaced. We had to have the drain replaced on our own. That cost us an additional 2,000.00. You can't believe them when they tell you all new plumbing. We knew our drain was clogged we told the salesmen this. He reassured us it would be replaced. In addition there was a wall built and I did not like how it was finished off. The trim was Left rough and pointy. Again, I was told there wasn't anything else they could do.
We don't consider ourselves picky people by all means. Some things are just not acceptable. Since they won't fix anything this review is useless. I am only writing this to help someone else out.

A few years ago, I made the HUGE mistake of having bath fitters put in a shower for me in the master bedroom. I paid over $7000. 00 grand for this to be done! I am supposed to have a lifetime warranty for all the completed work that has been done! The calking comes loose all the time; I had had to have these repaired countless times! At least 4 times over the past few years. Now today I call 10/31/2022 to yet again have the calking repaired. Now I'm being told that there is a cost for this! $250.00 for this repair to be completed. Where the HELL is the lifetime warranty? Not my fault or problem bath fitters is incompetent of doing quality repair and or remodeling work! This is completely WRONG! This is FALSE for bath fitters to offer a supposed lifetime warranty, then to back stab and not honor it! If I am forced to now pay for repairs caused by improper work, I DEMAND my money back! ALL OF IT! I have also taken legal action in this matter also!

Kimber Whitman
*******154

Bathfitter is using false advertising to sell this low-quality product. I am in Westchester County, NY Therefore, Long Island representatives worked on my shower. The salespersons came to my house and assured me that my shower installation was an easy job, and all work would be done in a day. They were quick to take my down payment and we agreed on a day to install.
A day before my installation, a lady from this office (Mia) called me to reschedule. I lost a day's work. I managed to reschedule this work to another day which, I needed to take off from work. Finally, that day this installer showed up late. After a supposed closed examination, this installer encountered a presumed problem. Suddenly, I needed to upgrade my plumbing and showerhead. An extra $1200 was required for me to pay.
The final product looks cheap and choppy. I was expecting a high-quality shower. Instead, I received a cheap material shower product. I am extremely dissatisfied with this company.

After final payment (and they charged us twice) communication is poor. Some aspects of the installation doesn't look professional. At least not for a 7K price. Would not recommend the Bathfitters we used.

I was expressed with the concern for safety reguarding my daughter who has special needs. She loves her new tub and is confident getting in and out.

Buyer beware! IF you purchase a home with a Bathfitter update already installed, you are not covered for anything! The "lifetime" warranty is ONLY for the original purchaser (directly from the source) and any issues that may arise as the new owner are your problem. Rust on the shower curtain support rod that can ONLY be found at Bathfitter - replacement cost is twice that of any other retailer IF available. Tub liner not adhering any longer? Too bad. Thank you for your support of your product, Bathfitter. I will definitely NOT be using you again.

I have told them once before I would let them know when I was ready. Still call all the time, called today to tell them take me off the call list and will see if that works. I almost worked with them but am annoyed they have called so many times, so told them nevermind. When I'm ready I will call! Supposedly they took me off the call list so I'll see. Now reading all the reviews I'm glad I didn't use this company!

Public
Published review 6/7/22
The man that came to my house sexually harassed me by discussing his upbringing where his grandparents were nudists. I was horrified when he went on in detail discussing that he wasn't sure what was between his legs when he was young, so they put a little life jacket on him. I am completely disgusted and disappointed with this horrible company and had called them several times trying to get my money back, but they refused. So not only did I get sexually harassed, I never got a new bathroom or my measly $1000 back. I would NEVER recommend Bath fitter for anything. Thanks for literally absolutely nothing.