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Bath & Body Works

2.6

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Bath & Body Works Reviews Summary

Bath & Body Works has a rating of 2.6 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bath & Body Works most frequently mention customer service, order online and gift card. Bath & Body Works ranks 9th among Perfume sites.

service
194
value
180
shipping
158
returns
126
quality
160

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Florida
7 reviews
15 helpful votes
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Love the products
June 29, 2017

Love bath and body works
I just wish they would have more specials with Free Shipping
I don't know why but I never get emails from them anymore?

Date of experience: June 29, 2017
Missouri
4 reviews
2 helpful votes
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Great Selection
June 29, 2017

Best selection out there for bath and home but the prices OUCH! I received a 20% discount but still Ouch!

Date of experience: June 28, 2017
Colorado
4 reviews
3 helpful votes
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Easy to Work With
June 29, 2017

I have not use BB&B too many times, but they have always been easy to work with when I do. They even took an expired coupon once for me.

Date of experience: June 28, 2017
Colorado
5 reviews
1 helpful vote
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I have purchased several items from Bath & Body Works through the years. Always great products and the packages arrive on time well packaged.

Date of experience: June 26, 2017
Cindy M.
Utah
5 reviews
5 helpful votes
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Good
June 26, 2017

Always good quality products. Love soap, lotion, candles. Love it all. Never had a bad product from them. Wish they would offer free shipping under $100

Date of experience: June 25, 2017
California
4 reviews
3 helpful votes
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I usually go there with a coupon. Sometimes they don't have what I want. Then I have to find something that will work just as well.

Date of experience: June 22, 2017
Pennsylvania
5 reviews
1 helpful vote
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A woman's Dream
June 22, 2017

Want a great gift for your wife or girlfriend, this is the place to go. The products are first rate, the service is first rate and you can't go wrong when looking for an appropriate gift. Good job Bath & Body works.

Date of experience: June 22, 2017
Indiana
6 reviews
4 helpful votes
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Their online store is easy to maneuver and find what you are looking for. The name is misleading because they also carry a lot of kitchen products and other items than just bath and body. Go to their store and see for yourself. You will not be disappointed.

Date of experience: June 21, 2017
Georgia
11 reviews
21 helpful votes
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I got some bath scents and candles from BBW for my wife's birthday as part of a "spa" birthday gift. Everything was great, she loved the scents and relaxed with a nice bath courtesy of BBW.

Date of experience: June 21, 2017
Canada
4 reviews
7 helpful votes
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Love their stuff
June 21, 2017

Get on their email list
You will always know about their deals
My new favourite soap is the red wine Merlot

Date of experience: June 20, 2017
Maryland
5 reviews
1 helpful vote
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Best body products
June 20, 2017

I love Bath and Body Works. The selection of fragrances is awesome. There is always a sale or a % off coupon that make the products affordable. And you can't beat the twice a year semiannual sale where most of the products you like are up to 75% off. I buy in bulk during those times and have gifts throughout the year. The candles are wonderful and frequently on sale for half the price.

Date of experience: June 19, 2017
South Carolina
4 reviews
0 helpful votes
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Women
June 19, 2017

Women love to get anything from here. I do Valentine's Day and birthday's and always Christmas. Smelling good is important to a lady. Also looking good. But when they have both. Always to relax in the bath tub and soak in bath ideas, is the best by what I have been told.

Date of experience: June 19, 2017
Texas
11 reviews
15 helpful votes
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I used to love shopping online and in the store. I found lately that the scents do not last like they used to. I buy several different body washes at a time and switch. After they have been used for a few weeks many of them seem to smell like Avon bubble bath. You know like they all have the same exact base scent.

Date of experience: June 18, 2017
Oregon
4 reviews
1 helpful vote
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I like their products, but their marketing strategy is a total PITA! Constantly changing sales, discounts and shipping credits. Should I order today or wait? I would rather have an affordable low price per item than have to check buy 3 Get 1 Free or WHATEVER all the time. Jeez, when you do the math it's still ALL THE MONEY IN THE WORLD for soap. And don't get too in love with a line- they may discontinue at any time.

Date of experience: June 16, 2017
Pennsylvania
3 reviews
8 helpful votes
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Great
June 18, 2017

Reasonable price when there are promotions, otherwise the products are way too expensive. Love them.

Date of experience: June 16, 2017
Massachusetts
1 review
0 helpful votes
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Love them
June 16, 2017

Great customer service and shipping pretty fast! Always have what I need and love the specials they have going which there is always one weather it be online or in store.

Date of experience: June 16, 2017
California
6 reviews
2 helpful votes
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Smells Like Summer
June 16, 2017

B&B is awesome as is the staff. They usually have great coupons you either give them your email or Google for coupons. B&B tho has started saying online coupons can only be used online. I've stopped shopping there as much. I buy 2 candles & that's it I'm out the door. I'm not playing that game. Honor my coupons or #byefelicia

Date of experience: June 16, 2017
Indiana
2 reviews
0 helpful votes
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Happy Customer
June 15, 2017

Excellent, ORDER Came Earlier Than Expected Very Satisfied Customer, Will Order Again From This Company.

Date of experience: June 15, 2017
Canada
2 reviews
3 helpful votes
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Always delivers!
June 14, 2017

Amazing products at a decent price! Staff are very polite and I love the coupons for future purchases.

Date of experience: June 13, 2017
Texas
4 reviews
4 helpful votes
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FAV
June 14, 2017

I definitely stock up every time there is a sale and clear out their in store clearance section when I can. I love it all!

Date of experience: June 13, 2017