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Bath & Body Works

2.6

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Bath & Body Works Reviews Summary

Bath & Body Works has a rating of 2.6 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bath & Body Works most frequently mention customer service, order online and gift card. Bath & Body Works ranks 9th among Perfume sites.

service
194
value
180
shipping
158
returns
126
quality
160

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Texas
3 reviews
0 helpful votes
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Wonderful company
July 18, 2017

Every bath and body works I've gone into they've always had such great employees! Always helpful and kind!

Date of experience: July 17, 2017
Oklahoma
12 reviews
27 helpful votes
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Love the scents
July 18, 2017

I am a frequent buyer... love the products and the prices are ok too.
I usually give products for gifts. And no one has ever said
They did not care for them.

Date of experience: July 17, 2017
West Virginia
3 reviews
0 helpful votes
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Alright
July 15, 2017

They are a little high priced on some items but run good deals. I get overwhelmed by all the smells in the store sometimes.

Date of experience: July 15, 2017
Indiana
5 reviews
1 helpful vote
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Bath and Body
July 15, 2017

Bath and Body's name pretty much says it all.
Don't forget they also carry candles that are great for personal use and gifts.

Date of experience: July 14, 2017
PS
6 reviews
0 helpful votes
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I come out of the bath smelling so heavily and the scent lasts the entire day! I seriously love showering just because I love the shower gel haha it's Japanese blossom

Date of experience: July 13, 2017
Alabama
6 reviews
0 helpful votes
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This business's reputation is great because they have great smelling products but they are costly. There are similar products at other stores that smell just as good.

Date of experience: July 12, 2017
Connecticut
5 reviews
3 helpful votes
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Great Products
July 12, 2017

Fast shipping. The only bad thing is there is too much to choose from and I want it all. When I try something new I am happy with it and that's saying alot because of the different scents. They are all wonderful.

Date of experience: July 12, 2017
Virginia
5 reviews
0 helpful votes
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Use it all the time
July 12, 2017

Awesome! Ordered my product and received them in the mail with coupon savings within 3 days. Products received just as ordered. No altered items and the receipt is enclosed to verify all items ordered.

I'm addictive to this site. :)

Date of experience: July 11, 2017
New Jersey
1 review
1 helpful vote
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Lost Product
July 8, 2017

I received my bath & body works order on Wednesday of this week. Upon opening the box my shower gel "At The Beach" had leaked making a mess in the box. The cap was loose. I've ordered before & have never had this problem. It was missing the shrink wrap that is usually around the top of the bottle & cap. However, this probably would no have posed a problem had the packer taken the extra second to make sure the cap was secure.

Date of experience: July 8, 2017
Georgia
2 reviews
1 helpful vote
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Great!
July 7, 2017

I love bath and body Works, i've been using their products for years. The customer service is amazing very friendly make you feel like home.

Date of experience: July 7, 2017
Missouri
2 reviews
3 helpful votes
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Odd sales staff
July 7, 2017

I like this store for its wide selection of fragrances, but I they seem to have way too many sales people on the floor and too few at the registers. The lines can be winding their way to the door and while you're waiting in the line for two people to ring up the orders, you can see six more circulating with shopping bags or rearranging already full shelves.

Date of experience: July 6, 2017
Arkansas
5 reviews
4 helpful votes
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Most of the scents found at Bath and Body Works can be found at drug stores for much cheaper and have the same quality. Your paying for a brand name not a product.

Date of experience: July 6, 2017
California
5 reviews
4 helpful votes
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My nose fell out
July 6, 2017

Walking into this place smells like every person and scent in the store had an explosion. I also have allergies so if you're like me walk in with a few mask. Hopefully the workers there don"t develop respiratory problems...

Date of experience: July 5, 2017
Canada
3 reviews
56 helpful votes
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Good customer care
July 6, 2017

The attendants that you find in the pews are super friendly and helpful. Always nice walking in with the family and getting our usual beauty products. I will obviously keep purchasing from them. Thanks

Date of experience: July 5, 2017
Texas
2 reviews
0 helpful votes
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Great products!
July 6, 2017

I love the fragrances and the semi-annual sales are the easiest way to stock up! I'm not a fruity fragrance lover more of a flowery fragrance lover.
Thank you.

Date of experience: July 5, 2017
California
3 reviews
1 helpful vote
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SWEET
July 6, 2017

EMPLOYEES ARE ALWAYS HELPFUL AND ALWAYS HAVE GREAT SALES, CLEANNESS OF THE STORE IS AMAZING. ALWAYS SMELLS NICE, BANK FOR YOUR BUCK

Date of experience: July 5, 2017
North Carolina
28 reviews
18 helpful votes
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Awesome Store!
July 4, 2017

Always excited to go here! Great sales during the holidays and who doesn't love their products! Candles burn great and smell wonderful. We are all addicted to the lotions, soaps and linen sprays!

Date of experience: July 3, 2017
Georgia
4 reviews
5 helpful votes
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I know the store is and staple to some and dated for others. At least, Bath & Body Works keeps up with the times.

Date of experience: July 2, 2017
Virginia
2 reviews
6 helpful votes
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Crazy prices!
July 2, 2017

I personally don't have a problem with their products itself but their prices. They put a perfume for about $30 and then all of a sudden it's on "sale". For example, It says buy 2 and get 1 free. Well in your head you're thinking that's awesome but what you don't realize is that they repeat the smells with different names and it's cheap. Their products are horrible for your skin. I'd rather pay $30 for something natural and healthy. Prices are too crazy.

Date of experience: July 1, 2017
New York
3 reviews
11 helpful votes
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Decent company
June 30, 2017

Beautiful layout of store but generic smelling perfumes. Soy candles were the nicest additions to the companies line of products.

Date of experience: June 29, 2017