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Bath & Body Works

2.1

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Bath & Body Works Reviews Summary

Bath & Body Works has a rating of 2.1 stars from 672 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bath & Body Works most frequently mention customer service, order online and gift card. Bath & Body Works ranks 245th among Perfume sites.

service
195
value
180
shipping
158
returns
126
quality
160

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Florida
5 reviews
0 helpful votes
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This is my favorite place to shop for gifts, especially at Christmas time. The sales and coupons are phenomenal. Candles and scented liquid hand soaps are my favorite. I always stock up on my favorite vanilla or cherry scented soap in the dispensors during the holidays to last me for the whole upcoming year. Oh, and the SweetPea Body Butter is another favorite.

Date of experience: July 29, 2017
New Jersey
2 reviews
14 helpful votes
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Feel Good Store
July 29, 2017

I've always enjoyed visiting B&B works store when I go to the mall. Even if not shopping for their products, it's fun to go in and experience the scents and lotions. I always come home with something and it makes me feel good to bring a new scent home. Best purchase was the "new hands" gloves and moisturizing lotion that you use overnight to soothe dry chapped dishwashing hands. I use dishwashing gloves all the time and my hands are still dry and embarrassing. After one use my hands are beautiful! The prices are fair and service is friendly. Always pleasant:)
Floozy, NJ

Date of experience: July 29, 2017
Germany
3 reviews
6 helpful votes
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I got some bits here last month and was promised a discount as usual, but then the pay page didn't load it up

Date of experience: July 29, 2017
Colorado
4 reviews
4 helpful votes
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LOVE LOVE LOVE
July 28, 2017

I love this store. Always great deals, cant stop shopping here! Great for birthdays, Christmas or even for co workers to just say "Thanks"

Date of experience: July 27, 2017
Massachusetts
6 reviews
5 helpful votes
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Shopping online is just so easy when I want to buy a gift and send it to a friend! BBQ is easy to navigate and you can always find what you want! The only negative is you can't smell things online! Haha

Date of experience: July 26, 2017
Canada
7 reviews
13 helpful votes
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Amazing
July 25, 2017

Love this! Its simply amazing.if you have not shopped here you should. Everything is amazing that I've gotten the smells are abs absolutely incredible

Date of experience: July 24, 2017
Mississippi
14 reviews
9 helpful votes
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PURCHASED AN ITEM FROM BED AND BATH, WHEN I GOT A GIFT CARD FRO XMAS, WAS A $25 GIFT CARD. WHEN I WENT IN SORE COULD ONLY FIND 4 ITEMS UNDER $50 BUCKS, TORE UP GIFT CARD AND WALKED OUT. SAME EXACT ITEMS AT 2 DIFFERENT DEPT STORES FOR 1/3 THE PRICE. SOMEBODY ID PAYING FOR THE ATMOSPHERE AND FANCY BUILDINGS, GUESS WHO?

Date of experience: July 24, 2017
Wisconsin
7 reviews
13 helpful votes
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From lotions, perfumes, body mists, candles, sanitizers to specialty items, you can find something for everyone at Bath and Body Works. Excellent service. Sometimes checkout lines are long to accommodate Christmas, Sales events, and such. I love B & BW! Great deals that pay off for the rest of the year!

Date of experience: July 24, 2017
Colorado
5 reviews
1 helpful vote
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Heavenly atmosphere
July 23, 2017

I have a friend who when traveling in the U.S. makes a point to stock up with soaps, home fragrences, and candles for his wife in Japan. It's always fun to be his personal shopper, and have a chance to check out BBW's newest products!

Date of experience: July 22, 2017
New Jersey
2 reviews
0 helpful votes
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Always awesome
July 23, 2017

Products are always awesome, retired items can always be found online, and fast neat packaging. I am always satisfied

Date of experience: July 22, 2017
California
10 reviews
4 helpful votes
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What I love about the store is someone to greet you the moment you walk in and willing to help you find what you are looking for. The thing I dislike the most is that I am handicapped and there are no carts to hold on to. No place to sit down. I don't go as often because of that, but I do go and replenish.

Date of experience: July 22, 2017
Georgia
6 reviews
9 helpful votes
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I have never had a bad experience with this store. I love all the varieties of scents they have and their workers are always so nice. I like how they provide testers so you can try the scents before you buy them.

Date of experience: July 21, 2017
Texas
4 reviews
11 helpful votes
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Goodmerchant
July 21, 2017

Always good, just don't shop much. Service was very pleasant, thorough and knowledgeable concerning the products offered.

Date of experience: July 20, 2017
Oregon
2 reviews
4 helpful votes
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I love love LOVE Bath & Body Works & their products, especially their candles! But... I have a few FAVORITE dents that have become my signature lotion scents & they are Velvet Sugar, & Pink Chiffon & I know for a fact from reading A LOT of reviews that I am not the only on that feels the same way as I do I don't think it makes a lot of sense that they would take away such POPULAR dents because if they're popular then you're still making money from them so I would think that you lose money when you do this because it disappoints customers & isn't the customer always supposed to be right! I would give it 5 stars but I'm not because of what I just talked about!

Date of experience: July 20, 2017
Maryland
3 reviews
0 helpful votes
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Good
July 20, 2017

Good but stuff may be the teeniest but overpriced, like the candles and the perfumes!

Date of experience: July 19, 2017
Florida
3 reviews
2 helpful votes
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Not too bad
July 20, 2017

I really like bath and body works. The lotions they have tend to irritate my skin more then moisturize and they sprays don't seem to last but the wallflower wall plugs and refill dents are awesome!

Date of experience: July 19, 2017
Illinois
3 reviews
6 helpful votes
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Theirs not much to say about Bath & Body Works. I've been their a couple times and bought few items. Their soaps smell amazing, along with the bath bombs. My only problem is the price of some of the products.

Date of experience: July 19, 2017
Wisconsin
5 reviews
5 helpful votes
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I love Bath & Body but they have taken away the glycerin soaps which are so good for my sensitive skin and then they took away the Lime Verbena which was my favorite of favorites. I would give them more if they would bring them back!

Date of experience: July 18, 2017
Philippines
5 reviews
8 helpful votes
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Awesome!
July 19, 2017

Always delivers as they promised! I like that the goods are packed nicely and they deliver almost always ahead of schedule. Good customer service.

Date of experience: July 18, 2017
Canada
15 reviews
10 helpful votes
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Very nice!
July 18, 2017

I picked up some bath gel last year at Bath & Body Works while on vacation. Those stores smell wonderful, and the bath gel was perfect!

Date of experience: July 17, 2017