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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Great to deal with as always. Quick shipping and made as requested.
Good but some specs vague to me. Final view would be nice. Wrong item was put in my basket as a purchase. You said it wasn't - it was. You said you removed it - you didn't. Even after I received my order you send me a request to evaluate the product I never ordered but stayed on my page as a purchase. You have serious problems with your web site purchase system. You used several hours of my time and the problem was STILL not addressed. Luckily, you did not send the additional WRONG item BUT...it still remained on my order page AND you now are asking me to comment on it as a purchase. WOW.
Hey Robert! Thank you for your feedback! We appreciate your comments and understand that clear specifications are important. We will take this into consideration to improve the information provided. A final view is something we can certainly work on for better clarity. If you have any further questions or would like assistance with your order, please don’t hesitate to reach out—we’re happy to help!
I have ordered twice and receive quick and high quality decals. Will be doing plenty of business again in the future.
Thank you, Daniel, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
No one reads messages. Then too many emails. Pick up the damn phone and call customer!
Hi Larry, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I wasn't entirely sure what I needed until I started browsing the extensive options available. Once I found the perfect items, creating the perfect signs and clings became a breeze. In addition, you receive a free check from a designer at BannerBuzz to ensure everything looks perfect before going to manufacturing. I will be shopping here for all of my signs!
Thank you, Leila, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
We ordered business cards for my son's non profit, bringing awareness to children drowning (Harlow's Helping Hands) they created the best cards to continue the mission! Thank you!
Hey Renee! Thank you for sharing your wonderful feedback with us! We’re honored to have been a part of your son’s mission with Harlow’s Helping Hands, and we’re thrilled to hear that you’re pleased with the quality of the business cards. Creating materials that help raise awareness for such an important cause is truly meaningful to us, and we’re glad the cards will support this vital mission. Please don’t hesitate to reach out if there’s anything else we can assist with in the future. We’re here to help in any way we can.
You always have just what I need. Thank you! Great selection. Easy to design ourselves. And quick turnaround. Just what we need.
Thank you!
Hey Jane! Thank you for your wonderful review! We’re so glad to hear that we always have just what you need. It’s a pleasure to serve you, and we truly appreciate your continued trust in us. If you ever need anything else, don’t hesitate to reach out!
I have worked with banner buz a few different times they are great to work with
Hey Katie! Thank you for sharing your positive experience! We're thrilled to hear that you've enjoyed working with us on multiple occasions. It's always our goal to provide great service and make your experience seamless. We look forward to working with you again soon!
Great banner and easy communication. I had some updates and it was an easy process. Will be using them again!
Hey Amy! Thank you for your feedback! We’re glad to hear the process has been easy for you so far. Once the proof is ready, our team will send it to you via email, and we’ll make sure it meets your satisfaction. If you have any questions or need further assistance, feel free to reach out!
Took numerous attempts to get the design correct. In addition, there was no intuitive location to respond to designers. I did it by email which appeared to be the incorrect the method. Additionally, used the chat box, only after exhausting other options on the site.
The bag that game with the pole for the blade flag is ultra low quality does not mean what I would expect out of functionality.
Hi Connor, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very good process. Prior order was perfect. Designer helped me pick the perfect product.
Hey Bryan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Amazing and easy to work with.Please add an option to view the final product
Hey David! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. We will surely consider your feedback in regard to the review option of the final product. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Thank you, Joyce, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Great customer service and quality materials!
Took care of my problems and was great experience
Hey Joshua! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Received flag quickly, however was oriented wrong on the flag. Worked out but frustrated none the leas
Hey Shirley! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I ordered booklets! They are so nice and so professional and I'm looking forward to my next order.
Hey Latorra! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I called in advance to placing the order to confirm that the clip was going to open wide enough to be placed on a 3" cubicle wall. The representative reassured me that it would fit. When I received the order, the clip did not open wide enough to place on a cubicle wall. To help customers, the description should state what dimensions the clip fits on, so the same issue doesn't happen to others.
Hi Diana, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Do NOT buy anything from these rip off artists. Their sizes are complete lies--a medium shirt will have sleeves 3 inches shorter than normal. Completely perverted clothing sizes--midget sized so they can save on their material costs and rip off customers. Completely $#*! company.
HI Drew, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered letters for my sign and paid for a paper model, but the quality was poor. Many letters were scratched or damaged, and the paper model was incorrect. I only received a refund for 30% of the total cost, which didn't cover the paper model or all the damaged letters. Despite this, I decided to give them another chance.
I ordered some business cards, but they arrived much later than expected.
Then, I tried to order a glass sticker with an official price of around $6. However, customer service contacted me, saying I needed to pay an additional $17 to complete the order because of some design issues. When I decided to cancel, they responded by offering to make the sticker for just $5 more (?!?). I canceled it anyway and I will never order again from them, I'm always disappointed.
Hi Alessandra, We sincerely regret the inconvenience you experienced with your orders. We value your trust and are committed to making things right. While we regret that we couldn’t meet your expectations this time, we are taking your feedback to heart to enhance our quality control, communication, and overall service. Thank you for bringing this to our attention.
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Hey Jennifer! Thank you for your continued trust in our service. We are pleased to hear that your order was made as requested and that you received it promptly. Your satisfaction is our priority, and we look forward to serving you again in the future.