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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Had to pull a banner that I purchased preinstalled, and it tore on a second use. They refused to issue credit for it and I ended up having to buy another banner.
Very great job done. Thanks to the design team for being so accommodating. Done on very short notice and very professional looking
Hey Hannah! Thank you so much for your thoughtful message! We’re absolutely delighted to hear that you’re happy with the final result and that our design team was able to accommodate your request on such short notice. It’s always our goal to deliver high-quality, professional-looking products—especially when time is tight—so your kind words truly mean a lot to us. We’ll be sure to pass along your thanks to the design team. If there’s anything else we can assist you with in the future, we’d be honored to help.
I had an issue with the sizing. Just bring informed that they could help was just amazing. Most places we'll just tell you to fix it yourself.
Hey Bret! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We previously purchased a vinyl banner, which lasted several years. This time, we bought a banner, and unknowingly, it was fabric. It tore during the first assembly, sliding it onto the polls. BannerBuzz would not replace so we would not recommend and will not be purchasing from them again.
Hi Angela, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
This was the second time using this company. Both times I paid extra for priority overnight shipping and both times it did not arrive the day it was supposed to - thankfully I gave myself some buffer room with the timing and I could still use it for my event. The first time I bought a step and repeat banner and frame. The frame banner arrived on time but the frame arrived late (the next day) which I assumed would be shipped together. The second order was for a giant check (and I even went without receiving a proof to streamline the production process so it was shipped out on time) and it was due to arrive on a Friday but when checking the tracking number that morning it was not estimated to arrive that day so I called customer service to ask why and they said that it was ready for shipping but FedEx did not pick it up the previous day. I understand they can't control FedEx but it was annoying because I needed it on Monday at 4pm, they confirmed that it would still be delivered by then and it was. After the second time this had happened, I called afterwards to request a refund for the extra shipping cost that I paid for and they did refund me but I no longer have faith in the product arriving when it is scheduled to and I will be mindful of that if I order again.
Hi Madison, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We ordered huge vertical banners for our biggest fundraiser of the year — shipped in time and followed specific instructions for the artwork. High quality
Hey Denise! Thank you for your kind words! We're thrilled to hear that the vertical banners arrived on time and met your expectations — especially for such an important event. It’s great to know that the team followed your artwork instructions carefully and that you were pleased with the quality. We truly appreciate your trust in us for your biggest fundraiser of the year, and we look forward to supporting your future events as well!
I received my custom table cover today and I am very happy with it. It fits my table perfectly! Now it will be protected from the weather. The cost was reasonable and my experience with customer service was also great
Hey Theresa! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Steven! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The ordering site is very easy to use.
Product arrived past date for use. I want a refund for this!
Hi Grayson, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ordered my flags for a special event and paid additional for expedited shipping to guarantee I had them in time. The shipping was delayed for some reason multiple times and I did not receive them in time for my event. I made several phone calls and kept getting told I would receive a call back within the hour and have still not heard from anyone.
Hey Todd, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Ofelia! Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the work and fast service, and that your item turned out exactly as you wanted. Your satisfaction is our top priority, and it’s always great to know we’ve met your expectations. We appreciate your support and look forward to assisting you again in the future!
They had to rework my low resolution artwork and it came out beautiful. The material is high quality and wrinkle resistant. Good prices and fast turnaround too.
Hey Tina! Thank you for your wonderful feedback!
It’s so refreshing to hear that you had such a positive experience with us. We're especially glad our team could help rework your low-resolution artwork into something beautiful—it's always our goal to make sure your final product exceeds expectations. We’re also pleased to know you were happy with the high-quality, wrinkle-resistant material, competitive pricing, and quick turnaround. Your satisfaction means the world to us! We truly appreciate your support and look forward to assisting you with your next project.
Easy ordering. Quick shipping. Great product! Worked perfect for advertising.
Hey Terri! Thank you for your wonderful review! We're thrilled to hear that you found the ordering process easy, the shipping quick, and the product perfect for your advertising needs. We appreciate your feedback and are so happy to have been a part of your project. If you ever need anything else, feel free to reach out!
I order a vinyl banner and couldn't be more pleased both with the quality, service and price. Just make sure you upload a high resolution image and the image pans out to the image size you are getting. Thank you Banner Buzz team for working with me.
Hey Daniel! We apologize for any inconvenience this may have caused. We've made every effort to simplify the process and offer the best features to our customers. However, we recognize that there is always room for improvement. Your feedback is valuable to us, and we will definitely take it into account to enhance the customer experience. If you have any other concerns, please don't hesitate to reach out to us.
I had an initial design issue. Contacting the customer service 800 number salved the problem in just a few minutes. Very satisfied.
Hey Stephen! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very affordable. Excellent quality, prompt service and delivery.
Hey Jeanette! We’re thrilled to hear that the table top banner was a hit for your conference! Thank you for highlighting the affordability, quality, and our prompt service—we love knowing we could help make your event a success. We truly appreciate your support and look forward to assisting with your future needs!
I ordered my banner and when there was a problem with delivery I called immediately and spoke to many people.
I was promised delivery on April 4th by End Of day.
That was stated in an email from Banner Buzz.
Not the best experience.
They may make a great product in great quality but if not delivered on time BIG Problem.
Hey Martin, We’re sorry for the inconvenience caused and truly appreciate your patience. We always aim to provide efficient service to every customer. As our team has already reached out to you, we wanted to confirm that a refund request has been submitted on your behalf. It will be processed within 2 business days, and depending on your bank, it may take up to 7 business days for the amount to reflect in your account. If you have any further questions, feel free to reach out—we're here to help!
Hey Kerri! Thank you for your kind words! We're thrilled to hear that you were pleased with our service, fast shipping, and the quality of your product. It’s always our goal to provide a smooth and satisfying experience from start to finish. We truly appreciate your support and look forward to assisting you again in the future!
Everything went as well as any I have had. The product is perfect and as described, high quality, great color, durable, arrived ahead of schedule. Can't ask for more.
Hey Marlena! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Seems smooth so far, waiting to see the product
The banner was good quality, but I paid for two day delivery and the product was printed in India and got stuck in US customs and it took more than a week to arrive. In fact, it arrived on the same day as my customers and I put it up halfway through the event. Had I known it would take more than a week to arrive I would've ordered somewhere else.
Hi Ivan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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Hi John, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.