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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Order to production is way too slow, especially since i provided vector pdfs at the correct scale and for some reason the art was recreated and approval then took multiple rounds with long lags.
Having issues with the recreated design and it takes a week each time I ask them to just use my original files I uploaded
Hi Keith, Thank you for your feedback, and we sincerely apologize for the delay and the ongoing issues with your design.
We understand how frustrating it is to repeatedly request the use of your original files, especially when you're expecting a straightforward process. This is not the level of service we aim to provide, and we regret the inconvenience it has caused.
We truly appreciate your patience and the opportunity to make this right. If there’s anything else we can do to support you, please don’t hesitate to let us know.
For the material, I have no idea what quality it is. This is my first time attempting to see it.
Hi Hongmei, Thank you for your feedback. We understand that evaluating a material for the first time can be challenging, especially without prior experience with it. If there’s anything we can do to help—whether it’s providing more details about the material, care instructions, or guidance on how to work with it—please don’t hesitate to reach out.
We're here to support you and ensure you feel confident in your purchase. We appreciate you giving us a try and hope to assist you further!
Had a great experience and I am impressed with the products. Will be ordering more.
Hey Randi! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Super easy to order a custom flag, heard back from the design team within hours, my flag was made and shipped according to the 1-day turnaround and it looks great! Couldn't be happier!
Hey Kira! Thank you so much for your wonderful feedback! We're thrilled to hear that the custom flag ordering process was smooth and efficient for you. It’s great to know our design team was responsive and that the final product met your expectations. Your satisfaction means a lot to us, and we look forward to creating more custom products for you in the future!
The template helped my designer create just the right banner. Banner Buzz let me know the images might be a bit blurry based on my artwork, but it was not blurry at all and looks amazing! It came right when it was supposed to. A bit heavier than I expected, but with the travel case, I can check it in as luggage or I can bring an extra suitcase and put it inside.
Hey Debi! Thank you so much for your detailed feedback! We're glad to hear that the template was helpful for your designer and that the final banner turned out just as you'd hoped even better than expected. It's great to know the image quality exceeded your expectations and that the product arrived right on time. We appreciate your comments about the weight, and we're pleased the included travel case is making transportation more convenient. We truly value your support and look forward to serving you again in the future!
We paid extra to expedite the order and was told it would deliver on time and it arrived two days after we needed it. Tracking kept saying it was out for delivery but it took 4 days to deliver. Even called your Customer service. Would like a full refund as we can no longer use this product.
Hi Amy, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
BannerBuzz's ordering process, artwork review, production and shipping are all top notch. Everything I've produced with them always comes out great.
Hey Ryan! Thank you for your wonderful feedback! We're truly pleased to hear that you've had a consistently positive experience with us. From ordering and artwork review to production and shipping, we strive to maintain the highest standards, and it's incredibly rewarding to know that our efforts have met your expectations. Your continued trust in us means a lot, and we look forward to helping you create many more great projects in the future. If there’s ever anything you need, we’re just a message away!
Bannerbuzz has great products and excellent pricing. I appreciate the quick turn-around and rush options.
Hey Sally! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Item ordered did not show up on time and there was consideration for compensation was given.
Hi Tyesha, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Lack of communication with me, I never did get a final proof. 😞
Hey Billy! We sincerely apologize for the inconvenience caused. We truly value your feedback and regret that the communication did not meet your expectations. As per our records, the proof was shared and the order was moved into production following your approval. It also appears that your order has been delivered. If you're experiencing any issues or have any concerns with the product, please don’t hesitate to reach out. We’re here to assist you and ensure your satisfaction.
Very easy to make contact with assistant.
I ordered these table covers, two pop-up banners, two tall banners, and a step and repeat - only got the first two items because the design on the step and repeat held the last banners up. Tried to explain the urgency and turnaround time issue to several support people, and no one communicated with any urgency. When I thought we had a solution - to separate out the two tall banners that were complete and ready to be shipped, from the step and repeat that took 24+ hours to hear back from the designer I "hired" through them, they told me a day after it was supposed to be delivered, after waiting on hold for 45 minutes - that it hadn't been shipped because the order was canceled (just the step and repeat was supposed to be canceled) So because of all the horrendous communication issues I will NEVER order with this company again. Products are great and affordable, but not worth the headache.
Hey Lakin! We sincerely apologize for the experience you've had. We truly regret the inconvenience caused and understand how frustrating delays and miscommunication can be, especially when time-sensitive events are involved. While we strive to deliver efficient service and clear communication at every step, we clearly fell short in this instance. We understand that the back-and-forth and lack of timely updates made the situation even more difficult, and for that, we are extremely sorry. While we can see that our team eventually resolved the issue. Please be assured that your feedback has been taken seriously and shared with the appropriate teams to help improve our communication and service processes. We truly value your input and thank you for bringing this to our attention.
Choosing the right size and color was a breeze. Several sizes were available and simple to order.
Hey Timothy! Thank you for your kind feedback. We're pleased to know that selecting the right size and color was a smooth experience for you. Providing a user-friendly ordering process with a variety of options is something we strive for. We truly appreciate your business and look forward to serving you again.
Process couldn't have been simpler! Needed a last minute banner and Banner Buzz overdelivered on quickness, ease of use and quality. Will be using for future printing needs.
Hey Cindi! Thank you so much for your kind words! We’re thrilled to hear that your experience with BannerBuzz was easy, quick, and fantastic especially for a last-minute need. It’s always our goal to deliver both speed and quality, and we’re so glad we could exceed your expectations. We truly appreciate your trust and look forward to being your go-to for all future printing needs!
I recently ordered from Banner Buzz and I enjoyed the quality and pricing. Also my order was delivered around or before the estimated date.
Hey Lisa! Thank you for choosing BannerBuzz and for sharing your experience! We're so pleased to hear that you were happy with the quality and pricing of your banners, and that your order arrived on or before the estimated delivery date that’s always our goal! We truly appreciate your support and look forward to helping with your next project.
Great deals, I am excited to see the quality.
Fantastic banner used it for photo backdrop at our Class Reunion. Excellent quality, fast delivery and superb customer service with online designing. Highly recommend 👍👍
Hey Mary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
After dozens of calls and emails back and forth to finally figure out what format was needed for my flag, it was printed sooo poorly. I emailed to share this and I had to formally submit a ticket with photos. Then they said take a video with 24 hours (during a week day!) or the ticket would be closed. I answered to say I couldn't even do that until the weekend and they still closed the ticket. Still waiting for "review" of my photos after I got them to reopen. Just really poorly run it's dissapointint. Hours and hours spent on tbis one basic flag that still was printed lazily.
Hello Jess, we sincerely apologize for the inconvenience you’ve experienced. We strive to deliver quality products and exceptional service to every customer, and we’re sorry we fell short this time. Please rest assured our team will reach out to you shortly to address your concerns. Your feedback is invaluable, and we’ll use it to enhance our customer experience.
Hey Thuy! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The logo and repeating logo we provided were low resolution, but the BannerBuzz team were able to rework and upscale them to be clearly visible on the banners.
Hey Hyun! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great deal and easy to schedule a quick shipment.
I never got my order and customer service was terrible. I had to dispute the charges through my bank. The tracking number was never activated by the post office. Never again!
Hey Amanda! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brandon, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.