On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BannerBuzz UK Reviews Summary
BannerBuzz UK has a rating of 3.8 stars from 603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz UK most frequently mention great service, good quality and quick delivery. BannerBuzz UK ranks 8th among Banners sites.
Instant Feedback
We monitor reviews for authenticity
I paid £100 for an express delivery but it was 3 days late. We even had to go to collect the package from the local Fedex Office.
After ordering, the email they sent asking for clarification didn't open a page, nor was it clear shat they had done to my design, nor could I even see the whole thing, and then they didn't answer my follow up email in time for my banner to be printed. The result was I didn't get my banner in time for the event. So not only a waste of money and time, but led to me not being able to advertise myself as required. Utterly appalling service.
Hi Danny, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Printing imperfection on black area, the quality like a home ink jet printer which we didn't expect for a commerical print. We have discard the magnetic sign.
Hello Tom, we are sorry for the inconvenience caused to you. We always perform a quality check and strive to deliver quality products to every customer. It’s very unfortunate that you have faced an issue. If a customer encounters any such problem, they can certainly contact us so we can verify the details and provide a resolution.
However, since the product has already been discarded, we are unable to verify the issue in this case. Still, we truly appreciate your feedback and will definitely consider it to improve the overall customer experience.
Diabolical service, waiting for item now told did not receive art work which is bull
Hi Ian, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Awful, 2 hour urgent call as you suggest... I'm still waiting nearly 2 weeks. Total waste of money.
Hello Belinda, we’re sorry for the inconvenience caused. We always strive to provide efficient service to every customer, and it’s unfortunate that you’ve faced this issue. Rest assured, our team will be reaching out to you shortly to address your concerns and assist you further.
This company is not a uk company. Your order will be sent from india and so you can take it or leave it.
Hey Mark! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I have contacted customer service in the past which wasn't the best experience.
If you have your own artwork and know exactly what you want then it is ok.
Hello Richard, Thank you for sharing your detailed feedback. We’re happy to hear you found good value, prompt delivery, and a simple ordering process. We sincerely apologize that your past experience with our customer service did not meet expectations. Your feedback is truly valuable and will be considered carefully as we work to improve our service. If there's anything we can help with now or in the future, please don’t hesitate to let us know.
Excellent service, the banner was good quality and value for money - very pleased
Hey Ros! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Everything was perfect from our initial enquiries to the finished project. Great communication and excellent service. Thank you so much!
Thank you, David, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Ordered my sign which arrived quickly and very well packaged. I was kept updated regularly regarding delivery arrangements etc and when the sign arrived it was even better than I'd expected and absolutely perfect for my project.
Hey Wendy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Endless calls and emails and they made so many assurances and still failed to do as requested.
Hello Draeyk, we’re sorry for the inconvenience caused to you. We always strive to deliver products as per our customers’ requirements, and it’s unfortunate that you’ve experienced an issue. Please be assured that our team will be reaching out to you shortly to address your concern.
Banner was ordered 'guaranteed' for Tuesday. That then got changed to Wednesday, then Thursday. Call Banner Buzz and was told there's only an '89% change' of a guaranteed delivery arriving on the actual date. Also, the tracking info received via email was incorrect - stated FedEx, number didn't work. They actually use UPS. Found this out by mistake during a second phone call the day before the event (3-4 days after supposed delivery) when the agent referred to UPS. Once I could use the tracking info with the correct courier, I found my banner had been at Delhi airport for at least 24 hours. Banner arrived 2 days after the event and 6 after the initial 'guaranteed' delivery date. Worth noting that despite using 'UK' in the name, all production, manufacturing and customer service is based in India. If you have issues like I did, they're not based in the UK, so getting a resolution is very difficult because their production is actually in India.
Hey Adam! As per our records, your concern has been addressed to your satisfaction. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Hi Martin, Thank you for sharing your feedback. We’re truly sorry to hear about the slow delivery and sincerely apologize for the delay you experienced. We’re glad to know you liked the banner itself, but we understand timely delivery is just as important. Please know your feedback is valuable and will be carefully considered to help us improve our shipping processes and service. If there’s anything further we can do for you, please don’t hesitate to let us know.
Hey Irene! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Joe! We are delighted to hear that you are pleased with our product and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
After receiving a broken neon I was quite concerned but the team asked me to send pics of the item within hours a had a new one being delivered, I only hope you get compensated by the courier, 1st rater customer care, thank you
Hey Irfan! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey John! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Ordered this flag at the last minute for my sons Sports Day. Very easy to use the site and the email to approve the design arrived the next day. Flag arrived in time. Very impressed.
Hey Stephen! We are delighted to hear that you are pleased with our product and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Order arrived 4 days late and therefore missed the event. Very disappointing.
Hello Beverly, we are sorry for the inconvenience caused to you. We always aim to deliver our products on time, and it’s unfortunate that you experienced this issue. Please be assured that our team will contact you soon to address your concerns.
Took almost a week to respond to complaint, then immediately closed complaint as I got local sign shop to fix it, no concerns just blamed me for ordering incorrectly. What's the point of a window decal if it can't be seen...
Hi Russ, we're sorry for the inconvenience caused. On the product page, we provide white ink options along with descriptions so customers can select them based on their requirements.
In your case, the order was placed without selecting the white ink option. As a result, the artwork was printed as translucent on the clear decal. This detail was also noted in the designer's comments when the artwork proof was sent to you, and the order was processed based on the approval of that proof.
That said, your feedback is important to us, and we’ll consider it as we work to improve the overall customer experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matthew, we’re sorry for the inconvenience caused. We always strive to deliver our products on time, and it’s unfortunate that you’ve experienced an issue. Please rest assured, our team will be reaching out to you shortly to address your concerns.