Bank of AmericaReviews 654

Had a fraud charge on my card. They took it off one month then put it back on the next and refuse to remove it. Their customer service repts are awful and rude.Very unprofessional

I have been using Bank of America for years now and was very happy. However, BOA hasn't yet realized that employees like Rachel Son threatening a very loyal customer with nearly perfect credit will cost them that customer. I intend to close everything I have with BOA. Being contacted and threatened by an employee whom isn't even informed on the situation isn't something I intend to deal with again. She doesn't want my money and perfect payment history, ok I'll take it back. Excellent business practice Rachel. Nice job.

Over the past 30 years that I have had an account with Bank of America, it continues to surprise me that they still employ extremely unapologetic people in their call centers. Bank of America charges all kinds of fees including a $12.00 fee if you do not keep a daily balance of $1,500.00 in your checking account. They over charge the customer for ordering new checks and also charge expensive fees if you do not keep a certain amount in your savings as well. They are typically rude over the phone and are quite short when customers are in distress over an unexpected fee. I am shopping for another bank/credit union at the moment. I am tired of the hassle. Good Luck to all of us who still use this financial institution.

We wanted to pay off the mortgage on the home my husband's mother lived in after she passed away. The home is in my husband's name but the mortgage was in her name. Bank of America told him they can't speak to him he has to go through probate to get the name changed to his. So he did that and the name and address on the account was changed to his. After doing that it took three months to get it paid off and to receive the escrow refund. Here's what happened:

1. They gave us the wrong payoff amount.
2. When we received next months mortgage bill instead of a payoff letter I went online and got the correct amount and paid it.
3. We got the letter saying the loan had been paid off and we would get the escrow refund within 20 days.
4. When we didn't get the refund after 30 days I went on line and found it was sent on the 20th day (very last day they had to legally send it).
5. Called them to say we never received the check and they said it was sent to the prior address. It would have been forwarded since we had mail forwarding. They said we had to wait 20 days after the check was sent to get a replacement.
6. Waited the proscribed time, called them and they said they'll send the replacement check.
7. My husband didn't trust the person he spoke to so he called the next day and was told there was no record of a replacement check being sent and they would send it.
8. Two weeks later we got the replacement check with the correct address but with his mother's name on it even though his name was on the account and hers had been removed.
9. Called them and they said we have to go through probate to get the name changed. Told them we already did, please look at the file. Ok she sees it. My husband asks her to verify the address, she reads our correct address back.
10. Two weeks later we received the check with his name on it and the old address. (The mail was forwarded to our correct address.)

If I could give ZERO stars I would. RUN from this bank at all costs! They are thieving bastards. Took 3 of my deposits, then closed my account down without notifying me or giving me an explanation and HAVE NOT GIVEN ME MY MONEY. If they were closing the account down the DECENT thing to do would be to reject my direct deposit(s) and yet they did not and now are telling me that my "Hardship Request" to get my own damn money is "under review" and was supposed to take 3-10 business days and here we are AFTER and still no money from my account. I HATE them with a passion. Thieving a**holes.

Applied for credit card online for balance transfer. Was quickly approved. Card arrived in the mail, I called number to activate but was told there is a block on it for fraudulent activity. Over the course of days I spent many hours speaking with at least 6 Bank of America customer care representatives plus went into a branch as advised.
Every single person I spoke to said they could not correct the problem with my brand new card, and they would transfer me to the correct department.
I finally called and canceled the card. I then easily obtained a credit card from a competitor.
BOA has a bad reputation for a reason. I will avoid Bank of America at all costs & advise others to do the same.

Absolute nightmare trying to use their credit card while traveling abroad. Let them know I would be gone for several months ahead of time, card was still flagged, and the only option to continue using it is to travel hundreds or thousands of miles to the the nearest physical location. Absolutely ridiculous customer service in the 21st century.

Ada
Thank you so much for your help today when I came to the Simsbury office to acquire evidence of payment of my Synchrony Bank credit card bill. You were knowledgeable, efficient and personable in the process of helping me.I appreciated it very much I also shared the promotion of New Money with my husband. Have a good weekend!
Rose

I OPENED AN ACCT WITH 100,000. I WAS PROMISED 500. IF I LEFT THE ACCT OPEN AT LEAST 90 DAYS. IT WAS OPEN 120 DAYS AND THEY REFUSED TO PAY UP.
I CLOSED THE ACCT. JUST RECENTLY A CLASS ACTION LAWSUIT WAS FILED AND WON, CONCERNING b OF a NOT PAYING UP THE REWARDS THEY PROMISED. I CALLED THE CUSTOMER SERVICE AND THE IDIOTS WORKING THERE COULDNT EVEN UNDERSTAND WHAT i WAS SAYING! KEPT TRYING TO FORWARD ME TO THE CCARD DEPT.

IT REALLY DOESNT GET ANY DUMBER THEN THIS BANK. NEVER A CUSTOMER AGAIN!

We were advised by our bank to go to the BOA on Mill Plain in Vancouver,Wa to get a Medallion Certificate as advertised on their website. We were told flat out that that no, they would not do this service bcs we aren't customers.
That's fine. But say so from the beginning. On your web site. At the top. Not buried at the bottom.

I am pissed from this company. A new credit card was mailed to me unexpectedly. Confirming that the credit card number I typed in was correct took ONE HOUR. All the robot does it tell me my number is now activated. Very hard to find a human being. THE ROBOTS on several phone numbers I tried ARE NO HELP. On the phone I repeated "Agent", I typed in my number, yet the robot never gave me a human despite me asking. It even said that to send me to an agent, it needs my card number. But then I gave my number and it repeated that my number went through without ever telling me the digits. I tried doing things in different orders and kept asking for a human being to confirm that the number I typed in was correct but no success. If I purchase something and I'm charged for not updating the card, I will sue Bank of America! The company should have a human being representative or agent on every phone number to help in my opinion.

I left Bank of America last year because I couldn't stand all their fees and charges. I had a credit card from them with no charges on it because I heard it reflects negatively on your credit score if you close it. So, I left it opened and shredded it. I received a letter today saying they lowered my credit line because I haven't used the card! That reflects negatively on your credit! I called them and closed the card. Now I have to deal with the credit agencies. They are the worst bank. I went to Capitol one. Very customer friendly! Leave Bank Of America! I would have given them zero stars but that wasn't an option

Bank of America is taking money out of the consumers, personal bank account, making it impossible to talk to a live person, refusing to give back the money that they outright stole.
Bank of America is desperate, and they are doing desperate measures to the innocent as myself and other consumers.
I've been with Bank of America for many many years. They are no longer to be trusted.

Don't ever use this bank ever for anything. They make every step of any financial choices absolutely near impossible. It takes 2 hours just to make a car payment or credit card payment. Their app is a damn joke. I know 5 years that design better. None of my accounts appear in the same location on either their app or online. After 2 years of calling them to repair this they still haven't fixed it. I call in and get transfered to 8 or more representatives that act like it's my fault or hang up when u try to explain the problem. This happened Friday 7/21/2023 both being hung up on and getting a representative only interested in telling me the department I was holding for was closed after being on hold for 45 minutes on the 3rd call. When I chose this bank it was my single largest financial mistake. The fees they charge for their standard checking account are astronomical. This bank should never be used by anyone.

Have only a credit and that's too much! Horrible service and getting worse. Have been a customer for a very long time; suspend their bill pay system as per a mistake making a payment and selecting the wrong (an old) bank account stored in their system. Payment was still made on time but the insanity in holding on the phone for hours and no help. Even the main menu when you call cant direct you past the basic stupid inquiries. Gone from ok, to bad to horrible! I will pay this card off and not look back!

Even One is one TOO MANY for this Institution. Deborah Monroe an employee over at ******* Moulton Parkway Laguna Hills, CA doesn't know her right hand from left and because she is new and was struggling over helping a customer at her station ( obviously not knowledgeable enough to do the business of a "relationship Banker" of all Positions/ titles they could give her)!
They couldn't be any more wrong for choosing an absolute Rude person for this job title. She's awesome in destroying customer relationships not building them.
This sour, rude woman with a bad attitude actually turned me away and ask me to come back some other time when I wanted to open a New bank account 10 days ago! I found her behavior unacceptable. I would not recommend this Branch to anyone, they should get her disciplined for treating the new customer in the way that she did. Only because they were short-handed she was turning me away around 11:30 a.m. Not even lunch time or close to closing time to be so quick to get rid of me!
What really bothers me is that the manager and another person were at the bank and she was speaking for them as well by saying they cannot help me today asking me to come back another time when my business was Urgent! That's totally unacceptable.
She was either prejudiced or
Simply stupid for doing this to a customer. I will not let go till she gets punished.

I should have just walked away and took my business elsewhere but it was urgent that I opened up an account right there and then and I have already invested 45 minutes of waiting time. I had a talk with her manager that day and he apologized for her and said he'll pass it along as he found her behavior unacceptable. I am leaving this rating on this site just in case he forgot to report her, she should be disciplined that's the least they can do. With so many qualified people looking for job it is a shame that such titles go to some undeserving people like that Deborah M. So, why not give a professional with a nice attitude a chance at the job that she is occupying so un-deservably? B of A needs to take a serious look into employees like her in order to prevent their image from being tarnished any further for poor customer service.

On 7/20/23 10:30am an Armenian male bank teller was rude and bullied me at Sherman oaks CA. He wouldn't perform teller services. I'd tried to deposit $1.75 and had to talk to a manager. The Armenian names at this branch and accent are tough for English speakers. I hope they RE-hire at this location.