Bank of AmericaReviews 654

I provided in detail information about my problem and customer service rep replied numerous times call us back tomorrow. I was on hold for more than 15 minutes then was disconnected called back was on hold again more than 15 minutes. His reply continued to be call (reach out) tomorrow. How is this customer service?

I had lost my money through the bank of America zelle link. Though Bank of America has located the money, they denied my claim stating I did this to myself. I've been a customer for 18 years and never had fraud like this. Not sure how the bank feels justified in not being loyal to their long term customers.

BOA wasted our time & effort in trying to get a HELOC, by requesting hundreds of pages of documents sent to them, and many were irrelevant. Then they wanted more papers, and then still more. They were never satisfied. We Finally gave up, when we realized they never intended to give us a HELOC, in the first place. Being out of debt, with a good income, & 820 credit score didn't matter to them. Maybe they only want all your information. Don't let them waste your time, & steal your info.

I opened a claim with BOA to dispute a credit card charge from T-Mobile store that was unauthorized. The charge was a result of a T-Mobile salesperson's mistake, and the store was taking a very long time to reverse that charge on their end. After a month of apologies and empty promises from the store, I contacted my bank to reject the charge on my end, since T-Mobile was not fulfilling their promise of reversing the erroneously processed charge.
After a long investigation, Bank of America aligned with T-Mobile store and turned their back on me. Of course, the Texas based customer service rep. Was VERY apologetic about the situation I was in but the $450, mistakenly charged to my cc, was imposed onto me by BOA. The decision was made by unnamed rep. Based on arbitrary and unfair judgment. BOA claims to provide great help and support to their customers, but do not count on it. It's just another empty promise needed to lure in new customers. I have been their loyal customer for 30 years at this point and have significant savings with them. However, when I really needed their help with this ongoing and very frustrating situation, BOA DID NOT HELP. They only made my problem last longer and took additional time from me by asking for more and more info. And all of it for absolutely nothing. My claim got denied. The customer service in TX is absolutely horrible!

The wait time to talk to a representative is too long. It takes about an hour to get a hold of someone. When it comes to money they should be able to get through to people quicker!

I have banked at BOA many years and notice in recent years their service is grossly declining. The location nearest to me is open only from 10am-4pm! A person cannot do *everything* at the ATM all the time. I tried to deposit a check at an ATM after hours recently at another location, they were not accepting deposits! Imagine, a bank that won't take your money! Crazy stupid and inefficient.

Apparently Fraud was detected on my checking account so what did BANK OF AMERICA do? They just locked the account entirely WITHOUT my knowledge. No email, no phone call, no text just locked the account. So I call to find out why I cannot log onto my account after waiting 45 minutes I get to talk to a snide condescending not so helpful person. He tells me I need to physically go into a branch with my license and fix the issue. So I go online to make an appointment for the first thing in the morning following my return home. I can't make an appointment BECAUSE IM LOCKED OUT OF MY ACCOUNT. The other banks that I use contact me if they detect fraud and I either confirm or deny the transaction.

Done business with these morons for 23 years. So done with them.
Charge for things without warning you -- "oh you didn't read random part of our website's 15 pages of legalese? So sorry, can't help you"
Automated system that is from the 90's; literally cannot process you typing your account number.
Incompetent, unmotivated, idiotic customer service staff -- if you can't hack it anywhere else, go to BoA.

Look at all the other reviews. Not sure how BoA got to be a "global leader" but the only thing it leads now is the toilet, because everyone and everything there is $#*!.

Worst bank with LATE FEE PERIOD. AND IT DOESN'T TELL YOU ABOUT LATE FEE. Worst bank with LATE FEE PERIOD. AND IT DOESN'T TELL YOU ABOUT LATE FEE

Sh****st bank of all banks I have ever dealt with!

If you overpay your 200$! Credit card they will suspend it and technically STEAL your money! I overpaid my credit card because their website didn't process the operation correctly (that's why I recommend you only to use their mobile app). So I ended up with almost all my money being stuck on my credit account which I can't use. They believe that overpaying YOUR credit card from YOUR checking account is a FRAUD. Can you believe how bad this bank is?

And I'm stuck with no money and no ability to buy any food. That bank will also make you starve to death!

If you want to loose your money just bring them to Bank Of America!

And all of that happening to me being a PLATINUM client, keep that in mind. That's how bad their customer service is.
And I'm stuck without money and no ability to buy any food. That bank will also make you starve to death!

If you want to loose your money just bring them to Bank Of America!

And all of that happening to me being a PLATINUM client, keep that in mind. That's how bad their customer service is.

This bank is so ridiculous 3 weeks ago I had a fraud alert in my checking account, they closed my account and still as of today I am unable to get my money out of my account. I need my money for rent, and they are talking about it could take up to 30 days before I could get my money this is some bs.If I could give them a 0 I would a big fat 0. I need my money out of my account. This is the worst bank ever.

THE. WORST. BANK. EVER. They force their customers to use debit and credit cards with ZERO security! These cards are wide open and ready for someone to drain your accounts. Bank of America does not inform you of this nor give you any choice in the matter. They make these decisions for you, I assume, because they think they know better than their customers what is best for them. If you dare complain about this, they effectively tell you "Too damn bad, suck it." I have been waiting for a SECURE replacement credit card from them since MAY. We are now just a few days from SEPTEMBER and so far, NOTHING. THE. WORST. CUSTOMER. SERVICE. EVER! Think dealing with a government agency is a pain? What about the cable company? Combine those two, multiply by about 10X and that's what dealing with this bank is like. They have been fined HUNDREDS of MILLIONS of dollars by the government for their illegal and unethical ways of doing business. Look it up, I am not making this up! Avoid this bank at all costs! Your money would be safer and more secure buried in your back yard. Do not walk away from this bank, RUN!

I had a $60 charge on my BofA card that I was not notified of until June (via electronic statement). I immediately disputed it with BofA and with the merchant, and reported a fraudulent charge. The response from BofA was if the charge was not immediately resolved that my credit account would be closed and my rating would be credit rating would be negatively affected. After my credit score dropped 100 points, I began getting letters in the mail (sometimes two per day) that my account was delinquent. When I logged in to my account, the balance shows -$60.00, which means I have a $60 CREDIT (not a debt). Thank you, BofA, for messing up my credit and the helpful correspondence. Such a delight experience.
I rated BofA a 1 star because I couldn't go -5...

I have been with Bank Of America for 7 years and it is time for me to change as over time I saw how horrible they are to their customers. It is a shame how they can't even try to help you over the phone or in person. I called the bank to get me with the charge and they were horribly bad to help. I'm about to close my account and never again this company. Very disappointed.

Bank of America os the worst bank institution on the planet. Everytime I go abroad my card is blocked on suspicion of fraud even though I tell
Them in advance (not needy to) that I am going alway. Call them up and they refuse to accept my correct answers as being true, calling me a fraud as well. Kaity from Delaware, who calls herself as Small Business Service Manager could not help me and told me basically that I am a fraud and locked my account for 24 hours. I had to get out of a Hotel in the middle of the night because the card did not go through. I had to walk 1 hour and a half to another hotel to get cash to pay for a restaurant, leaving all my documents behind because my card did not go through because they (bank) thought was a fraud. DO NOT USE BANK OF AMERICA. They are a fraud. Not me. I was embarrassed, humiliated by the many places the card was declined and also by the bankers. They are calling me a fraud after over 10 years of business with them. Failure system.Go to a different bank.

My uncle passed unexpectedly and suddenly so I called and spoke with the bank. They told me everything I needed to close account. So I get there with exactly what they asked for, which was Will, Death certificate, his I.D, my I D. His credit and debit card, check book and everything else needed and now their trying to give me the run around from person to person! The paperwork they done themselves and gave me is ALL WRONG, including the Case/Reference number. Didn't even sign it correctly or give the right name for who the case manager is supposed to be on this case. This is Bank of America on Centennial in Richardson Tx. The worst mess I've ever had to deal with. And will look you in the eyes and tell you something that they either really don't know so they make it up as they go. Or just down right lie to you! While another employee is feeding you a totally different story. Very poorly trained employees and No business ethics. I would not recommend them to anyone, for any reason. Thank you Cynthia Fields/Albert Shaddox (I added my uncle who passed due to the fact he was going to change banks,had he of made it out of the hospital). Unfortunately that didn't happen. But he was extremely dissatisfied with this bank!

You guys are terrible. Even one star you guys don't deserve it. I regret the first day I came to this bank
This is horrible