Bank of AmericaReviews 654

Bank of America poor service and dishonest service. Why do you approve a credit card, then days later say no!? You have put us in a difficult situation, with our air conditioner installation.

After 45 minutes waiting on hold for the bank of America customer service They disconnected me and asked me to call later!
What a horrible customer service and waste of time! If do you dont want to answer the phone why you jeep oeople online for about an hour!

BOA is charging $25 maintenance fee on ALL accounts. This IS NOT the agreement I signed up for. I am a 32 year customer. This is POOR BUSINESS PRACTICES.

Horrible customer service. Wait forever to see someone and many staff walking around doing nothing and ignoring customers

Reps are uneducated. Everytime you call they give you different information, which obviously causes confusion. Was told all Trans. That would put my balance below zero would be declined. And now it's the 3rd or 4th time I owe them 100s of $ bc their system can't decline transactions...so what's the point of the option to set your account up how you want if they're going to run it how they want? Tap to enter ATM hardly works. Customer service turns everything on you as if it's them personally not the institution. Managers and supervisor don't note when they speak to you then will say I don't have record of that as if its my job to note their system. This bank is a joke and should be closed.

I have a small business account with BofA. Since my inception 3 years ago I have had the same check deposited into my business account and they continue to put a hold of 10 days on the same f@#$%g check every time. Idiots blame security every time and do nothing about it. So weird when they end each phone call with "is there anything else we can help you with?" Haha...you havent helped me with anything!

The loan was paid off on June 20th and the lien release and title was received on July 10th. 21 days to receive a title and my buyer waiting the whole time expecting to have a title in 8-10 days. Why wouldn't a bank like this at the very least send important documents via Fedex or some other legitimate way? Paying close to $4000 on this loan before it was paid off, you would think there would be more thought. Before this happened I really thought about opening a checking and savings account because of the branches available in our area. Not now, not ever!

I am planning to move my account to another bank. I have banked with Bank of America for 17 years. In the last 4 years, the customer service had become so bad, I no longer trust them with my money. To keep accounts "secure" they make loyal bank members feel like criminals. I work too hard to be treated so poorly at the bank. I am preparing to switch my account to Chase bank. Nobody wants to help at Bank of America and forget drive through service….thing of the past. Terrible service both in person and by phone.

Customer service supervisor hung the phone up on me after waiting 45 minutes. They didn't provide any clarification.

Held my check for $3000 for no real reason. Didn't get a dime of it until 2 weeks later $#*!ing idiots

I am so disgusted with Bank of America. I have had them since 2008. I have three checking accounts, one business account and a savings account as well as a credit card and vehicle loan. I went to use my credit card at the supermarket on the Fourth of July when they tell me my card is not authorized on July 3. They canceled my card and closed all my accounts with no reason they will not give me a reason I have an 800 credit score have never had a late payment with them any over drafts payments past due. After calling eight times and getting no resolution or response from them. I feel that they are targeting me and being prejudice because I'm from Hispanic descent and they can't make money on me

Reported debit card lost. Over a week passed: NO CARD. I demanded overnight delivery, to no avail. I'm ready to move on to a bank that TRULY CARES. I'm supposed to be a SILVER customer. SILVER? Give me a break. As of tomorrow. I'm an EX Silver customer.

Had account where stopped payment fees we're not applicable. I stopped payment on check and they charged me $90. They admitted their mistake and won't rectify it

In addition to having very high interest rate once the promotional period has ended in comparación to others credit card companies. You are not valued by Bank of America as a customer. I was trying to dispute an APR charge that was applied to
My account after paying off the card but never got the necessary help or a satisfactory solution to my request. After day trying to solved my issues I got tire of been transferred to various departments with not intentions to help me solved my request…

When you get something that works you make it a point to change it to mess it up the original bill pay work just fine now it's all messed up again go back to the old format

Bank of America DOES NOT REPORT INMEDIATELY AN ERROR IN MOBILE DEPOSIT.
The customers can lose the money if do not receive a phone call or email message about
"NOT DEPOSIT " of check deposited, only is received confirmation of deposit by email that's all.

The user interface is terrible, and the only thing worse is being forced to call and then forced to talk to the stupid chat interface that seems built to misdirect and leave you on hold. There's no way to change the autopay checking account except going through that hell.

Bank of America has exhibited a pattern of treating their customers poorly. Their customer service department is unable to execute decisions that make common sense in relation to customer concerns. Their customer service representatives display a lack of empathy and disregard for customers who have chosen to close all their Bank of America accounts. This instance highlight a significant failure on the part of the Bank of America to prioritize customer satisfaction and provide the necessary support. This will be resulting in my closing all relations with Bank of America and will never have my money circulate in their asshatery. I encourage Bank of America to address these issues promptly and take appropriate measures to improve their customer service experience.

Now charging $12-15 monthly fees for each checking account with daily balance below $1500. Doesn't take into account savings balance or any other account balances. Been a customer for 40 years. Disgraceful. Finding another bank.

BOA is great for depositors ith direct deposit, but God forbid you receive a paper check and need to deposit it. My recent deposit is on a two (2) week hold even though funds were verified with the issuing bank. Their website states holds are 2-7 days which I am finding to be untrue. If and/or when they grant me access to my funds, I am changing banks.