Bank of AmericaReviews 653

This is ridiculous. I have deposit cash in the ATM Just grab the money and didn't post in my account filed a claim with customer service and I went to the branch next morning they said money is there it will take a day or two to be credit to account. Called customer service today and supervisor RICK (f6p37) told me there's nothing he ca do it can take up to 10 days another 8 Days left. THIS IS CRAZY they won't give temporary credit even they see I made the Deposit

If there is any way they can screw you over once you fall behind on payments, they will go out of their way to do it. Even if you are attempting to make a payment plan or otherwise work toward a resolution, they will go out of their way to cause you problems leading to credit problems. It is truly disgusting how spiteful a place like this, a bank, can actually be--during a pandemic to boot. Amazing! And no, it isn't just one person doing it, it's the whole place, just STEER CLEAR and STAY AWAY -- there are plenty of other reputable banks out there. Better yet, do yourself a favor and go with a credit union!

They charge you to use your money and it takes forever to talk to someone. They're systems look like they were created 20 years ago and are not up to date. Not easy to use or understand how they are moving your money around. Iv overpaid because they can't track a simple transaction. I have 4 banks I use, now I'm down to 3 because I will tell as many people I know not to use bank of awful. I have other reasons buts what the point, this bank just sucks.

They lie and manipulate their customers to charge them fees, so CEO', share holders, etc can line their pockets. Recently I made a 400 purchase, it was taken out of my account that day and in the course of 2 days, was credited back to my account so after I paid all my bills, they charged me again for the 400 dollar purchase. Now I went 400 dollars into debt because their dirty tactics. Nothing more than con artist and thief's. Closed my accounts today.

I own a small business. These crooks starting holding customers deposits in the middle of doing business for up to 7 days. All my bills and company checks began to bounce. It destroying my credibility to customers slowing my repair schedules. This company need to be taken to court and audited by the DOF. Crooks.!

I had a platinum BoA credit card, that I used for online purchases. I was contacted by the fraud department to verify some purchases, I had immediately told them that it wasn't me. I'm in NJ, the charges were made in Puerto Rico. They refunded the charges and said they would investigate. 2 weeks later, the charges were reversed and I received notification that they concluded that I had made the purchases. I called back and after being on hold for 15 minutes, I was told that nothing could be done, I explained to them that I could prove that I wasn't in Puerto Rico, they wouldn't hear it. So I waited one more week, called again, nothing resolved. So I paid the bill of $200, THAT I DID NOT MAKE, waited for a zero balance and closed the acct today. I will NEVER AGAIN OPEN ANYTHING WITH Bank of America.

Señores Banco Of American, en fecha 23 de noviembre el banco decide cerrar mi cuenta aperturado en el año 2010, sin explicación alguna. Hoy 11 de febrero aún no he recibido el cheque correspondiente al dinero que tenía en dicha cuenta. He llamado infinidades de veces y la respuesta es que debo esperar los 120 dias. Me siento estafada, no hay respuesta. Quien responde por el dinero?, adicional a ello la falta de seriedad y la falta de respeto. Ana Dávila

Bank of America fails to protect its customers from Fraud. When fraud is reported Bank of America denied the claim. The bank failed to warn there was suspicious activity. Do not bank with Bank of America. They failed to protect my money and will fail to protect you..

Multiple incidents of fraud in last two months with no notification by BOA. Poor response from BOA - hours waiting to talk to representatives - funds frozen - extremely rude branch manager. Done with it! Closing accounts- Bank of America doesn't care, but there are many choices for banking.

Deposited a what they considered to be a large check an they put a 9 day hold on it! Basically saying we don't care abt what the money is for.
Lost my job contract Gotta pay 2x my quote for being so late! I like the ppl but the Banking is the worst!

Open a bank account with a deposit online on a Thursday. I received my welcome letter and my debit card by that next Wednesday. Thursday morning my account was closed. No email no warning nothing just money lost in the account and promised to be mailed to me later. My reason for opening on online account was because all the banks in my area are understaffed and have lines out the front door. They have completely made me lose faith in all banks. Heads up communication goes a long way and before you take someone's money if there is no illegal activity in the account there should be fair warning.

I've been banking with bofa for over 15 years and I have a secured credit card with bofa for over a year for $300 and in 1 year I've never missed a payment or overdraft. And yesterday I called them and asked if my unsecured credit card can be changed to a unsecured credit card with the same limit of $300 and after the rep put me on hold for 52 minutes she denied me because of a $31 charge off from kohl's from 5 years ago and I have 7 credit cards and over $15,000 in my checking and savings account... and never missed a payment for years on non of my credit cards... screw bofa... im closing all my accounts this week... straight trash... they didn't focus on the good. At all...

Before you consider dealing with BOA please notice first if they are physically located in your state. If they aren't, you will need to do banking by phone, and that will consume hours of your day as they pass you from one division to another while you are 'on hold' on the phone.
I was told that I could identify myself easier to the bank's computer when I needed to verify myself if I applied for a debit or credit card. I didn't need one, but it was such a hassle to log in that I applied for one. It never worked during the months I had it— neither for verification nor for making purchases though I did try to check why it was useless.
Please notice carefully the interest rates this bank pays in comparison to other banks. You may find that you can do better elsewhere, perhaps with a credit union. Also, if you are interested in certificates of deposit, BOA has rules to make you scream with frustration: To close a CD, you must speak to that department not more than one day before the CD expires and only within about three days after it expires, or you will be locked in for another eighteen months. I could go on and on, but I will just mention that it took me in excess of six months to get BOA to close my accounts, though my requests to do so eventually turned into a demand to do so, and I was getting the impression that I might need a court order just to close my ordinary checking and savings accounts. I still don't actually have the proceeds YET. There are many knowledgeable and nice workers at BOA, but their bank has a lot of customer-unfriendly rules. I can honestly say that in my five decades of banking experience with many banks, to include international ones, BOA is one to consider VERY CAREFULLY before you get yourself and your money involved.

My wife and I are just like any other blue collar workers out there. We work hard for a little bit of money. When we get something like a tax return at the beginning of the year we value it greatly because every time of it counts in our family. My wife has been with Bank of America for something like 7 years. She never showed me any proof but she always said that she trusted back of America, that is until the day before yesterday which was February 7th 2022. My wife amidst all this covid bologna, got her Connecticut state return within 5 days of doing her taxes on TurboTax. The DRS mailed her her Connecticut tax return as a paper check in the mail. My wife went on to the Bank of America app took a picture front and back of her check, and cashed her check over her phone. The app accepted her check and told her it would be deposited into her account within two business days. Two business days later we saw that the check had been deposited to her account, but the next transaction on her statement said that her check wasn't valid and the money was withdrawn from her account. My wife panicked because she thought somebody was stealing her money out of her account, and with all the scams going on nowadays, rightfully so. Come to find out two days later when we went to Bank of America, the app had accepted her check deposited the money into her account and then two days later rejected the check and pulled the money back out of her account. There was nothing that Bank of America could do for her because they are all incompetent and the customer service sucks at Bank of America. Now they are telling her that she has to get in touch with the irs, which is the most impossible thing to do next to getting in touch with somebody at the DMV, and have them reissue her a state return check of the same amount, as if that would be possible. Because of their mistake, my wife has to wait most likely 2 months before she can get her State return. Thank you so much Bank of America for all of your garbage customer service. We will not be banking with you anymore.

Words can never describe how horrible this bank is. Steal your money, lie to you and don't care one bit how you fee. Worst bank ever. I wanted to cash a state check from my taxes to pay my rent to not be evicted and they told me only 2 days and then I called after 2 days and wasn't available they told me 2 weeks. I got evicted with my 3 children. Then I put cash in to pay for my insurance and yet again they told me it didn't go through and charged me a fee and refused to refund the fee. So now my kids and I have no insurance coverage for the year. I don't know how many days I've cried dealing with this bank. Not to mention I'm 7 months pregnant. This bank I put faith in has destroyed me mentally and physically.

I deposited cash in the ATM and it did not deposit in my account and they gave me a receipt saying that they couldn't process my transaction and that I would need to contact Bank of America so I did so they told me that they couldn't give me my money back until 1 to 10 days and I told him it was cash money they told me that's the process they take this is so unreal tome I have never dealt with anything like this with Bank of America poor business

Had identy stolen, BOA is the only bank allowing them to open accounts! On hold for 30 minutes got no where! Now I'm 10 in line at the branch! This is terrible, each time I come…. Line out the door….

This is the hugest bank in the whole country and I don't even know any human who wouldn't know about its existence. Moreover, almost all american people once have used the service offered by the BoA. I recently decided to take out a loan because I needed a new garage however I had no money. The matter was that I needed a new garage immediately. So, I applied here and got a free consultation from scpeialists. They explained me all the details and I took a loan out. Basically, the interaction with the staff remained only posiive emotions as well as the proces of taking out a loan.