Bank of AmericaReviews 653

Bank Of America Review

Bank Of America Fraud Dept Credit Card is beyond the worst employer you could ever work for, has the great pay but management and supervisors do not treat every employee with respect they don't not care if you attend school or not, i have just started college i have requested to change my availability several times every request has been denied by god know what "CLIENT" is and they been asking for proof of me going to school when really i don't need to provide that information as long as i request it that's it i'm only 20 years old i'm not stupid ik how $#*! works and im smart and also i have been put on suspension leave without pay due to internet problems and a situation that happened with the calls, my supervisor advised that the calls seem like i was rejected or hanged up on, When really my internet was failing due to and outage in my area i didn't advise my supervisors which i really didn't think it was going to be a big deal, so now i have been TERMINATED due to the situation but not only BOFA i am contracted with Advance Call Center Tech. Where i've tried to get a hold of somebody that could help me with situation i have a 3 y/o child and rent and bills i have to pay and for this to happen is heart breaking this is the reason why BANK OF AMERICA has high call volumes due to the lack of employees thanks so much BOFA i will not recommend anyone at all work for this STUPID company.

Generally good experience. Multiple services and good perks for premium members. Some services can be cumbersome and slow like mortgage products.

@Viewing the televised nationwide incident with Ryan Cooger. Teller, Manager should be immediately terminated. Luckily he did not get killed. I am officially closing accounts. An am no lo ger doing business w/ BOA. Apology could not bring a life back

The cast majority of BosA branches have too few tellers to handle the transactions that cannot be performed online.
Here's an Image. One teller on a Friday. Customers are seated because it takes so long.

10 yrs with this bank, no over drafts.
Sent me an application for a loan of $500
Turned me down and did a hard hit on my credit!
Really after 10 yrs.
You guys are horrible and could care less about your customers!

If I could give B of A a negative number I would. I have been trying to pay a credit card balance of $274 off in full since 2018. I was under the impression the account was paid in full and closed. Fast forward to 2022, the last person I spoke with in 2018 failed to charge me the full balance. I have not received one statement/bill/phone call from them. When I discovered this past due balance almost 4 years later, I contacted them multiple times to try to get to the bottom of it. I cannot express in words how rude and belittling the B of A representative was. Per B of A policy, I have to call 10 days after the bill posts to my account to request a receipt! They do not automatically send you a receipt. I requested a copy of the call transcript from 2018 when I requested the account be paid in full and was told that I would have to get an attorney to submit a request in writing. Completely taking advantage of those just trying to be good, hardworking Americans.

Customer service sucks and very rude. I definitely will be taking my money somewhere else. I tried to call and let them know I was making a purchase that they kept declining for fraud. They can't verify $#*! now my baby will have to wait till in the morning to get formula. I am so frustrated and fed up with this bank.

Third week now waiting for check from closing my account. Third week! I have been lied to, misinformed, and handled with the worst customer service ever. Three weeks ago now, I had lost my wife, sold our house and moved to a place with no B of A around, so I requested to close my/our account. After waiting nearly two weeks with no check in the mail after being told it would take 5-7 business days, I called, and discovered the girl who had helped me did everything wrong, including not having correct address (provided to her three times) claiming she couldn't get a hold of me (for what?). Then it just sat there, unreal! This new rep seemed very competent but I still haven't rec'd after she said they would send out this time 1st class mail (unlike pre-assorted). The level of customer care is beyond bad--it is obscene! Who is running this company? They should be recalled, terminated. Tellers could run a better operation.
Companies like this only run it for the shareholders/stockholders, with little to no real concern for the customers. Personnel is (obviously) not trained right, or at all. My next and final step is a formal complaint to the Attorney General of their headquartered state, plus BBB, plus the banking commission.
Disgusting and dreadful the two words to best describe Bank of America. Meanwhile, they retain thousands of my hard-earned dollars.

I live in Canada and because of Covid-19 restrictions I could not cross the border to US. they closed my credit card account which I paid fees for till August 2022 without any notice. 2of customer service agents
Hanged the phone on me as I faced them with their mistakes. On the attached photos the letter I send to them with all the story and their response to a client for more the 20 years with them

I will NEVER be coming back to Bank of America. I received and email and statement in the mail telling me that a payment was late which I was surprised by because I have automatic payments set up. I called the number my account told me to, and a woman answered the phone. I told her that my account was suspended and wanted to know what happened about the payment not going through. She told me that I called on Feb. 11th and asked Bank of America to cancel my automatic payments, which I DID NOT do! I told her that I never called and refused to accept my answer. She continued to tell me over and over again that she has on record that I called and spoke with an agent. I told her that I was worried about security problems and people having access to my account since I wasn't the one who did that, and she said that there wasn't a security problem because Bank of America is secure and reminded me that I WAS THE ONE WHO CALLED. She then proceeded to tell me that there were no payments due and that my account was not suspended even though my account was showing me in RED that my account was indeed suspended & I had a late payment. It took me over 2 hours to get this error fixed. She was even trying to tell me that my account wasn't suspended. I paid my late payment over the phone and will be cancelling my card after I have confirmation that the payment went through. DO NOT waste your time here.

Bunch of slimy dirtbags. Right out of the gate they talk about it hat they can do for you and everything they got to offer. But once they find out your just there to take care of what you need to do, which in my case was a disability claim all of a sudden everything is a problem. Very bad attitudes piss poor service. I was at 4 different locations since I've started this, and the same there's nothing in it for me attitude at everyone of them.

My review is a review of any bank but since i am a BOA customer i will write it here. I think that most people myself included think banks are for our convenience. When in fact they are no different than a business who wants your money and they are the monitors for the government. My examples you put money in them, they make 5% from your money and give you. 5%. They find ways to charge you fees for all trans actions and anything they think will fly without being checked. Everyone has instant access to your money except you the so called customer. They sell products that they don't even believe in i. E. cashier checks, certified checks, bonds. When you have any interaction with them they are condescending and rude.

I've been with BOA for 20 years and I can't take it no more, the fees are terrible and they fix your account to get over draft fees, IM DONE WITH BANK OF AMERICA! They are terrible!

Since opening my bank acct with BoA, I've made the same type of deposits; with NO issues. All of a sudden, after months of these legit deposits, BoA decides to reverse 1 of them & mail a "legal copy" of the check back (which took 2 weeks to receive) & place a hold on the other deposit from 2/19/22 until 3/3/22. Now, after re-depositing the paycheck that took 2 weeks to get back, I'm now informed this will be held until 2/28/22; when they've had the original & local paycheck for 2 weeks. So, I've got $3,670.16 in deposits that I have NO ACCESS TO. I know that the deposited item from 2/19/22, has cleared by now. Still, I'm broke with money in the bank that I HAVE NO ACCESS TO!

I don't bank there and never will. I had a check written to me and went there to cash it, the teller said since I was not a customer it was over the limit, I asked what the limit was, I'd go have the place write me two smaller checks. He said he could not disclose that information. When I asked why can't they just honor a check drawn on their bank and presented to them for payment he said he was done and actually turned and walked away from the counter. I will never use Bank of America

Business beware of banking with Bank of America. It is frustrating that you need to stand in long lines to wait to do a banking deposit. There only have one teller every time and drive through option is always closed. This bank is located Hudson

We've had to deal with Bank of America for our mortgage and you better believe we have had to watch them like a hawk. Invalid late fees. Then they mail the statement very late. We have to have our payment in at the beginning of the month and we get our current statements well after the due date. Then they have also said they haven't received payment at all! We have had to stay on top of this as well when getting threatening letters on the mail. We call them up, prove the payment, which they know since we also bank with them, and then they say it was just a glitch. For several months they have done that. If they are doing this to us, they are collecting late fees from others who trust them. Don't trust them. I have to find out how to report this.

Put a 10 day hold on a payroll check with no advising of said hold. When I explained I had a deposit to put down on an apartment and movers scheduled they wouldn't budge. Will be closing my account.

This bank is not a good bank. Take your money out and get another bank asap!. To find out how bad the reviews are, shows me I'm not wrong. Terrible, draining and unknowledgeable employees. If this was the last bank on earth, I just wouldn't have one. Thumbs down! I'm closing my accounts asap!