Bank of AmericaReviews 653

I am a 64 year old female struggling to live off $100 a week. Because I had to go into my savings account over the limit of the amount of times they let you go into your own savings account I ended up with a fee of $60. I called customer service and I went through three different customer service Representatives right above each other you know like supervisor to manager and so on and so forth, explaining my financial situation and the fact that I'm just getting over covid and only have been putting in 6 hours a week. After speaking to three different people and explaining that that $60 would mean me eating or not eating for a week each one of them went on to tell me about Bank of America's protocols. Who the hell would want a bank with a bank that does not give a s*** about their customers. After all it's the customers that keep them in business and each one of those representatives were just cold and calculus and truly did not give a damn about my situation. I also have an account with Wells Fargo and Wells Fargo is probably the best bank you could ever bank with because they care about their people and they're not losing anything by giving a customer back some fees I've never had a problem getting a feedback with Wells Fargo especially because I am a senior citizen and struggling. I would advise anyone not to bank with Bank of America because they are truly not a bank for America. If you have a Wells Fargo near you go to Wells Fargo you would definitely be happy. I will continue to spread the word about Bank of America and let people know that they're the worst thing that you can ever bank with.

When I say worst possible service, I mean my car was broken into (police are involved and everything!) they have now denied my claim twice and took back the credit they originally gave me because apparently they have decided I gave permission to the person to break into my car and spend my money? Additionally, it seems every customer service rep I talk to just lies out there $#*! to get me off the phone. Saying they re submitted the claim only for me to call back two weeks later and they never even resubmitted it. Oh, and this is after waiting on hold for 20 - 40 minutes every. Single. Time. You. Call. Them.
Have banked with BOA for about 7 months now and regret ever switching to them. The govt should allow some financial institutions to go out of business and this is certainly one of them.

I don't have too much to say. Quite simply, they don't know how to stop charging me for services I told them repeatedly to stop. They are not very forthright.

The absolute WORST customer service of any bank or credit card company i have dealt with in 30 years. Long hold times, disconnections, misconnections, incorrect transfers, excuses, lies, utterly HORRIBLE to deal with.

This is gotta be the worst bank I have ever done business with you go there after going there for years and they have a sign on the door now saying we close it 4 o'clock the nerve of you closing at 4 o'clock on a Friday during a business week I hope you fail miserably and people stop going to Bank of America like I will as soon as I can withdraw all my money

I recently received a check for $3,000 dollars which I desperately needed to pay my bills. I deposited the check and the funds were held for 10 days. Now understand I never had a bad deposit and the check cleared my clients account within 48 hours. Because of the hold the bank bounced 8 payments that I made on time... well I thought on time. Bank of Ripoff America then charged me $35, eight times because of the hold of the check. Understand Bank of Ripoff America had the funds in there system but would not release them to me. I now have double fees from my billing companies and over $300 in fees from Bank of Ripoff America. I went to the bank. The Bank Manger Sonia told me to call the 800 number and she couldn't help me. She explained banking was risk and the check they secred the funds on was a rusk. I called the 800 number ran through that ridiculous treadmill, eventually talked to a supervisor and got ABSOLUTELY NOWHERE except they did say have a nice day at the end of the call. Bank of Rip Off America is only interested in fees on regular Americans trying to make ends meet. Shame on Bank of America!

Join me, EDD cardholders, in a "Class Action Law Suite,"for Discrimination against BOA. *******@gmail.com

I sent my Visa Pmt 2 wks early, so I could visit my grandkids for Christmas. BOA decides at last minute to increase my minimum pmt by $5 w/o telling me. I found out when I returned home & immediately sent another full Pmt. It was 1 day late! Haven't been late in 30 yrs. Mgr refused to issue me grace on it. Closing it today!

The worst service ever! Their app I think is the most aggravating app I have ever tried to navigate. I then tried emto call, only to hear over and over by a recording how important I am for over 40 minutes. Tried several times to make online payments, only to find out they were never applied, and now I'm late. I'm NEVER late. It's been60/Days, and I can only ask this question. HOW ARE THEY IN BUSINESS?

Idiots in bank security locked down my account because they thought there might be fraud but won't let me verify my ID without driving to one of their branches in another city because I don't have a cellphone. I've had the account for nearly 20 years. SO they are just locking my account down so I can't use it, won't let me verify my ID any other way. Zero help. Zero creativity. They are just a bunch of idiots who do what a computer tells them to do. Zero common sense. Zero customer service.

Need more people working in the csah counter. Because customer wait long time in the parking lot not to take care customer

I recently opened a bank account at BOA went in did my verification & within 5 minutes of me leaving the bank my account was closed after I deposited all my money into it I called to see what the hell happened was told that after the verification I was supposed to be told to open another account but wasn't then was told they will send me a cashier's check with my money 10 days from now asked for corporate number no one could find it asked to speak with the bank manager he has been on lunch for the last 4 days this is by far the worst bank I have ever dealt with I was told to call back everyday to see if I could get my funds released then was told that I could get my funds released 2 days after they closed my account... this all happened on the 3rd of Jan as of today I am still waiting on my funds to be released then I was offered to open another bank account... ABSOLUTELY NOT! Just give me my money!

I have no choice but to use BOA because I'm currently disabled and biweekly benefits are paid through BOA. BOA the sends you prepaid debit card, I then TRY to add my bank to account to have funds transferred. WHOA WHOA...! I call and have to call again and have to call again because each and every time the phone disconnects. Finally someone may answer only to put me on hold and then hang up. I finally think Im getting somewhere and she come back on the line and says "Um, you've tried to log on too many times and your account is now locked for 24 hours and theres nothing we can do about it"... OK... um you didnt know that 15 minutes ago? On top of that I know my user and password, it was locked before I even tried to log on initially.

Keep in mind these are disability payments and some of us know how long it takes to have disability approved. I need my money, I have bills to pay but most of all ITS MY MONEY and I've already waited long enough. Someone should be able to

My name is Sonia Quintero and I have been a client from Bank of America for 18 years and I think it is incredibly disrespectful and embarrassing how this bank goes out of their way to take advantage of their clients and how poorly they treat you in the customer service front for the sake of lining their own pockets. About a week ago, I deposited a large sum of money in my savings that my brother gave to me for the sake of my livelihood. My check was placed on hold, despite the teller telling me that there was no hold on my account. Now, conveniently there is a hold on my money until January 5,2022. When I went to call, the lady was extremely disrespectful, and said that the bank did not have my money, even though I had deposited the check myself. To make matters even worse, they wanted to charge me a maintenance fee for not having the amount needed in that account, even though I already deposited it a while ago. That money was taken out of my brothers account that same day that I deposited that check, so I don't understand how this bank all of a sudden doesn't have MY money, and yet they wanna charge me for stealing MY money. I am completely shocked at how badly I was treated, when it is the banks fault that they are incredibly inadequate and like to play with their customers money. That is corrupt and incredibly disgusting. That is my rent money, but some pig decided to use it because they think they have jurisdiction over someone else's money. Horrible bank! Once my money is made available, I will make sure I can change to another bank, as I don't want people stealing my money. I'm writing this to warn people that their money is as risk. They will use and steal your money because they do not care what happens to you. Disgusting!

I can't even give one star to this bank. I have been a customer for over 23 years and recently paid off my credit card. I have never missed a payment and asked them to waive the $50 residual interest fee and they refused. BANK OF AMERICA SUCKS!

The agent mis -represented my claim over the phone and stated I only asked for a refund verbally. I explained I had the signed form and the persons name I spoke with regarding canceling and returned that form the same day I placed the order. I had three days to so. On 11.23.2021 the bank gave the money back to the merchant. On Dec 6, the merchant put it back. You asked for a photo but tell me my screen shot was too small. SMH. I'm then asked to join this website when I only wanted to post this story. BOA isn't going have anyone wanting to do anything online with agents in the near future. Then let me know how's that working for you. The transcript wasn't sent to me for months letting me know about the reversal of funds should had a transcript immediately after filing the claim. The whole trans action took place on Sep 3,2021 Need proof look at the account.

Absolute terrible experience. There is zero leniency. I have been a "valuable" customer for over a year I originally got the card because I know I was going to specify the amount to get the sign on statement balance. Since then I have always payed my card off fully before the statements come out for over a YEAR NOW. This past week I forgot the pay on time and payed one day late. They refused to give me a refund for it being my first late fee. They also tried to rope me into another "deal only offered to our most valued customers." I continued by canceling the card and was asked if this was my first card and was treated like an imbecile. It leaves me wishing I canceled it after I got that statement credit. I should have just stuck with my discover card.

I have been a BoA customer for over 20 years, 2 mortgages, 4 credit cards, 4 checking accounts, business account, and a family trust. 8 years after opening my small biz account, BoA changed the terms whereby I HAD to use a debit card ($250/month). That's not what I signed up for. They started hitting me with monthly fees. DURING COVID. I attempted 3 times to solve the problem. I was told it was corrected and it was not. I emailed the CEO, marketing VP and several others. They had an assistant call me to tell me they couldn't help me. Clearly, they do not value their customers. So I am taking ALL of my business and my accounts elsewhere. I am disgusted by their lack of respect and the fact that they do not value my significant relationship with the bank. I'm pulling every account out of BoA.